Compare Appian and Kustomer

Comparison

Appian

Appian is a comprehensive business process management (BPM) platform that helps organizations automate and optimize their processes. Find out more
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Kustomer

With Kustomer, deliver faster, richer experiences to your customers with omnichannel messaging, a unified customer view, and AI-powered automations. Find out more
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Why you should get it now
  • Appian has been awarded the highest score in the current offering category in Gartner's Critical Capabilities for Low-Code Application Platforms
  • Appian has been named a Leader in Gartner's Magic Quadrant for Low-Code Application Platforms for the past 5 years
  • Appian has been recognized as a Leader in Forrester's Wave for Low-Code Development Platforms for the past 3 years
  • Kustomer has been awarded the 2019 Gartner Peer Insights Customers' Choice for CRM Customer Service and Support
  • Kustomer has been featured in publications such as Forbes, TechCrunch, and The Wall Street Journal
  • Kustomer has been used by over 500 companies, including Fortune 500 companies
What are the benefits?
  • Easy Integration
  • Flexible Platform
  • Robust Automation
  • Secure System
  • Easy Setup
  • Integrated CRM
  • Real-Time Support
  • Robust Analytics
Things to look out for
  • Complex Setup
  • Costly Software
  • Limited Support
  • Steep Learning Curve
  • Costs
  • Integrations
  • Security
  • Support
Who is it for?
  • Business Analysts
  • Data Scientists
  • IT Professionals
  • Project Managers
  • Small Business Owners
  • Software Developers
  • Customer Service Representatives
  • Data Analysts
  • Marketing Professionals
  • Product Managers
  • Sales Professionals
  • Small Business Owners
Features

Business Analysts

Appian

Appian is a comprehensive business process management (BPM) platform that helps organizations automate and optimize their processes.

It provides a suite of tools to help users design, build, and deploy applications quickly and easily.

Appian is designed to be used by both technical and non-technical users, making it a great choice for organizations of all sizes.

Key Benefits and Features

Who Should Use Appian?

Appian is a great choice for organizations of all sizes that are looking to streamline their processes and increase efficiency. It is especially well-suited for organizations that need to quickly build and deploy applications, as well as those that need to integrate with existing systems and databases.

How Does Appian Compare to Its Competitors?

Appian stands out from its competitors in several ways. It is easy to use, even for non-technical users, and it offers a comprehensive suite of tools for designing, building, and deploying applications.

It also integrates with existing systems and databases, and provides robust analytics and reporting capabilities. Additionally, Appian is secure and compliant, making it a great choice for organizations of all sizes.

Help & Support

What is Appian?
Appian is a low-code automation platform that accelerates the creation of high-impact business applications.
What types of applications can I build with Appian?
You can build a wide variety of applications with Appian, including process automation, case management, customer service, and more.
What platforms does Appian support?
Appian supports a wide range of platforms, including web, mobile, and cloud.
What languages does Appian support?
Appian supports a wide range of languages, including Java, JavaScript, and Python.
What are the benefits of using Appian?
Appian provides a number of benefits, including faster development, improved user experience, and increased agility.
Does Appian offer training and support?
Yes, Appian offers a range of training and support options to help you get the most out of the platform.

Kustomer

Kustomer is a comprehensive customer service platform that helps businesses provide better customer service and support. It offers a range of features and tools to help businesses manage customer interactions, automate customer service processes, and provide a better customer experience.

Kustomer is designed to be easy to use and integrate with existing customer service systems. It is suitable for businesses of all sizes, from small businesses to large enterprises.

Key Benefits and Features

Who Should Use Kustomer?

Kustomer is suitable for businesses of all sizes, from small businesses to large enterprises. It is particularly useful for businesses that need to manage customer interactions, automate customer service processes, and provide a better customer experience.

How Does Kustomer Compare to Its Competitors?

Kustomer is a comprehensive customer service platform that offers a range of features and tools to help businesses manage customer interactions, automate customer service processes, and provide a better customer experience. It is easy to use and integrates with existing customer service systems.

Compared to its competitors, Kustomer offers a more comprehensive set of features and tools, making it a great choice for businesses looking for a comprehensive customer service platform.

Help & Support

What is Kustomer?
Kustomer is a customer service platform that helps businesses provide better customer service experiences.
What features does Kustomer offer?
Kustomer offers a range of features, including customer profiles, automated workflows, customer segmentation, and more.
How does Kustomer help businesses?
Kustomer helps businesses provide better customer service experiences by streamlining customer service processes, automating workflows, and providing customer insights.
What platforms does Kustomer support?
Kustomer supports a range of platforms, including web, mobile, and social media.
Does Kustomer offer integrations?
Yes, Kustomer offers a range of integrations with other customer service and business tools.
Does Kustomer offer customer support?
Yes, Kustomer offers customer support via email, phone, and live chat.

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