Compare BirdEye and Customer.io

Comparison

BirdEye

Birdeye is an all-in-one customer experience platform that helps businesses improve customer satisfaction, increase sales, and boost online reputation. It offers customer feedback management, customer surveys, online reviews, and reputation management tools. Find out more

Customer.io

Customer.io is an automated messaging platform for tech-savvy marketers who want more control and flexibility to craft and send data-driven emails, push notifications, and SMS messages. Find out more

Why you should consider it
	4100+ companies trust their messages to Customer.io
What are the benefits?
Social Media Management
Things to look out for
Learning Curve Limited Integrations
Who is it for?
Customer Service Managers E-commerce Businesses Healthcare Providers Marketing Managers Real Estate Agents Small Business Owners	Account Managers B2B Sales Specialists Brand Managers Managers and Leaders Cloud Architects Content Marketing Managers Contact Centre Teams Customer Service Managers Design Agencies Digital Marketing Managers Hotel Managers Hotel Receptionists Technology Providers and Consultants Marketing Agencies Marketing Communications Managers Marketing Managers Marketing Specialists Operations Managers Product Managers Resellers and wholesale Retail Businesses Sales and Marketing Teams Sales Managers Small Business Owners Startup Companies Leisure, Travel & Tourism Industry Travel Agents UX Designers
Features

BirdEye

Birdeye

Summary

Birdeye is a platform that helps businesses manage their online reputation through customer feedback management, online reviews, social media engagement, and customer surveys.

It is designed to help businesses improve their online presence and attract more customers.

Who should use it?

Small and medium-sized businesses
Enterprises
Local businesses
Multi-location businesses

Key Benefits and Features

Online reputation management
Customer feedback management
Online reviews management
Social media engagement
Customer surveys
Analytics and reporting
Automated review requests
Customizable review pages
Competitor analysis
Mobile app

Competitors

Birdeye's main competitors include:

Reputation.com
Podium
Yotpo
Trustpilot

Compared to its competitors, Birdeye offers a comprehensive suite of tools for managing online reputation and customer feedback.

It also provides a mobile app for on-the-go management and customizable review pages for businesses to showcase their brand.

Additionally, Birdeye offers competitor analysis, which is not available on all platforms.

Help & Support

Does BirdEye offer a free trial?: Yes, BirdEye offers a free trial for businesses to try out their platform before committing to a subscription.
What is BirdEye?: BirdEye is a comprehensive customer experience platform that helps businesses manage their online reputation, customer feedback, and customer interactions across various channels.
What are the key features of BirdEye?: BirdEye offers a range of features including online reputation management, customer feedback management, customer surveys, social media management, business listings management, webchat, and more.
How does BirdEye help businesses improve their online reputation?: BirdEye helps businesses monitor and respond to customer reviews across various platforms, generate more positive reviews, and improve their overall online reputation.
Can BirdEye help businesses improve customer experience?: Yes, BirdEye offers a range of tools to help businesses improve customer experience including customer feedback management, customer surveys, and webchat.
What types of businesses can benefit from using BirdEye?: Any business that wants to improve their online reputation and customer experience can benefit from using BirdEye. BirdEye serves businesses across various industries including healthcare, retail, hospitality, and more.
How does BirdEye help businesses manage their business listings?: BirdEye helps businesses manage their business listings across various platforms such as Google, Yelp, and Facebook to ensure accurate and consistent information is displayed to customers.
Can BirdEye help businesses manage their social media presence?: Yes, BirdEye offers social media management tools to help businesses manage their social media presence, engage with customers, and monitor social media activity.

Customer.io

Customer.io is an automated messaging platform for tech-savvy marketers who want more control and flexibility to craft and send data-driven emails, push notifications, and SMS messages.

Learn from your customers Check-in with your users and ask for feedback regularly. Find out where they need more support and prioritize it.
Purchase more products Leverage users’ shopping patterns and trigger campaigns when they enter a data-driven segment or perform a specific event in your app or on your site.
Re-engage Customers Automatically trigger a drip campaign when users meet segment conditions such as inactive or canceled.
Motivate users to purchase more Show users what they need. Use a specific set of data in your message and automatically display relevant content.
Onboard new users Keep your product or service top-of-mind, and send your first onboarding email within the hour of users signing up.
Welcome series Introduce your brand with a series of welcome emails. A/b test your strategy and uncover which messages perform the best.
Renewal Increase your subscription renewal rate by reminding your subscribers their renewal date is approaching and what they can expect with the membership. Now’s the time to boast about what your product or service has to offer!
Use rewards to nurture customers Reward users for opening and using your app. Send exclusive offers when they use the app at least 5 times a month.