Compare Brand24 and Customer.io

Comparison

Brand24

Media monitoring made easy - get instant access to brand mentions across social, news, blogs, videos, forums, podcasts, reviews and more. Find out more

Customer.io

Customer.io is an automated messaging platform for tech-savvy marketers who want more control and flexibility to craft and send data-driven emails, push notifications, and SMS messages. Find out more

Why you should consider it
24/7 Support Comprehensive Insights Real-Time Monitoring	4100+ companies trust their messages to Customer.io
What are the benefits?
Accurate Insights Comprehensive Analysis Powerful Filters Real-Time Monitoring
Who is it for?
Marketing Agencies Marketing Specialists	Account Managers B2B Sales Specialists Brand Managers Managers and Leaders Cloud Architects Content Marketing Managers Contact Centre Teams Customer Service Managers Design Agencies Digital Marketing Managers Hotel Managers Hotel Receptionists Technology Providers and Consultants Marketing Agencies Marketing Communications Managers Marketing Managers Marketing Specialists Operations Managers Product Managers Resellers and wholesale Retail Businesses Sales and Marketing Teams Sales Managers Small Business Owners Startup Companies Leisure, Travel & Tourism Industry Travel Agents UX Designers
Features
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Brand24

Media monitoring made easy - get instant access to brand mentions across social, news, blogs, videos, forums, podcasts, reviews and more.

What is Brand24?

Brand24 is a social media monitoring tool that helps businesses track and analyze online conversations about their brand. It provides real-time insights into what people are saying about a brand, product, or service online.

Who Should Use Brand24?

Brand24 is ideal for businesses of all sizes who want to track and analyze online conversations about their brand. It can be used by marketers, PR professionals, customer service teams, and anyone else who wants to stay on top of what people are saying about their brand online.

Protect your online reputation Follow up on positive comments from your brand ambassadors & respond to a dissatisfied customer before the story gets ahead of you.
Improve customer satisfaction Track & engage online reviews, social media mentions, blogs, message boards, news sites and much more.
Measure your marketing / PR efforts Find out how many people saw mentions for your brand. Track engagement, including Likes, Shares & Comments.
Hashtag tracking Track various hashtags and find influencers. Measure the effects of a hashtag campaign, like Reach and Engagement.

Help & Support

What is Brand24?: Brand24 is a social media monitoring tool that helps you track and analyze online conversations about your brand, product, or service.
What features does Brand24 offer?: Brand24 offers a range of features, including real-time monitoring, sentiment analysis, influencer identification, and more.
How does Brand24 work?: Brand24 works by collecting data from social media and other online sources, analyzing it, and providing you with insights and analytics.
What platforms does Brand24 support?: Brand24 supports a range of platforms, including Twitter, Facebook, Instagram, YouTube, and more.
How can I get started with Brand24?: Getting started with Brand24 is easy. Simply sign up for an account and start monitoring your brand in minutes.
Does Brand24 offer customer support?: Yes, Brand24 offers customer support via email, phone, and live chat.

Customer.io

Customer.io is an automated messaging platform for tech-savvy marketers who want more control and flexibility to craft and send data-driven emails, push notifications, and SMS messages.

Learn from your customers Check-in with your users and ask for feedback regularly. Find out where they need more support and prioritize it.
Purchase more products Leverage users’ shopping patterns and trigger campaigns when they enter a data-driven segment or perform a specific event in your app or on your site.
Re-engage Customers Automatically trigger a drip campaign when users meet segment conditions such as inactive or canceled.
Motivate users to purchase more Show users what they need. Use a specific set of data in your message and automatically display relevant content.
Onboard new users Keep your product or service top-of-mind, and send your first onboarding email within the hour of users signing up.
Welcome series Introduce your brand with a series of welcome emails. A/b test your strategy and uncover which messages perform the best.
Renewal Increase your subscription renewal rate by reminding your subscribers their renewal date is approaching and what they can expect with the membership. Now’s the time to boast about what your product or service has to offer!
Use rewards to nurture customers Reward users for opening and using your app. Send exclusive offers when they use the app at least 5 times a month.