Contact center software for inside sales teams. Turn more leads into deals with Aloware.
Aloware handles smart routing and autoresponders to make sure every new lead is attended to. Find customer information and touchpoints in one place for easy reference in calls and other follow-up efforts.
Scrape webpages for contacts and enroll leads to Power Dialer in seconds. Automate voicemail drops, and focus your energy on actual conversations. Leverage text campaigns to get your brand in front of more customers.
Empower your sales team to build longer-lasting customer relationships. Stay on top of every account, and cover all channels with Aloware’s phone system plugged into CRMs like HubSpot, Zoho, Pipedrive, and more.
Best phone system for your CRM
Say goodbye to manual logs and data entry. Have a phone system that works in complete sync with your CRM. Nurture your leads with calls and texts built to work natively with HubSpot, Zoho, Pipedrive, and more!
Connect with 200 leads a day
Dial a list of leads with one click using a TCPA-compliant Power Dialer. Automatically drop voicemails, skip bad numbers, and use local numbers to increase connection rates by up to 30%.
Harness the power of SMS/MMS
Let customers reach you in the channel they prefer and experience up to 90% open rates. Text live with your customers from your computer. Boost engagements with SMS/MMS campaigns perfect for promotions and updates.
Autopilot for lead engagement
From autoresponders to lead nurturing campaigns, Aloware has you covered. Add calls and texts to your automated sequences, and design truly omnichannel campaigns that can run for you for weeks to maximize your lists.
Freshdesk
Meet your expanding customer support needs by integrating flexibly with rich APIs and pre-delivered integrations across 1,000+ Marketplace apps.
Accelerate customer experience innovation
Route service teams efficiently based on availability, proximity and skillset. Offer customers real-time updates via conversational bots and simplified appointment scheduling.
Now more than ever, field teams need to serve customers safely and effectively while working remotely. Offer field service that remote agents can trust to easily resolve issues while on the road.
Prompt agents with a 360-degree customer view and guided resolutions to improve call productivity. Take advantage of powerful routing engines that dramatically reduce call wait times and achieve smarter escalations.
Have more effective phone conversations and connect customers to the right expert, from the beginning.
Help customers find answers fast. Launch AI-powered chatbots to easily guide customers in solving their questions.
Impress customers with availability in their channel of choice, and seamless transitions at any point in their journey. Integrate a blend of conversational experiences including live-chat, web, mobile and contact center support.
Save time and reduce repetitive tasks. Help agents rapidly resolve customer inquiries with workforce automation and knowledge from one, unified platform.
Provide the best, most intuitive support across all channels. Proactively understand customer needs to serve excellence, the first time.
Achieve speed in delivering remarkable customer service. Freshdesk customers realize service productivity gains in under 3 months, and innovate faster with the NEO platform.
Give agents more context and automation to proactively understand customer needs and offer the next-best-action.
Simplify every experience and put customers back in control by offering the support they expect, in their channel of choice.
Reimagine more meaningful conversations and turn service agents into customer champions. Launch customer and employee delight in under 3 months!
Explore why Freshdesk Omnichannel Suite is the most complete support solution with the fastest time-to-value.
Engage in more meaningful conversations every day, across every channel, with every customer. Delight your customers with effortless customer service.
Leverage a flexible, end-to-end, AI-powered enterprise platform to unify customer experiences.
Help & Support
What integrations does Freshdesk support?
Freshdesk supports integrations with popular business tools like CRM, marketing automation, project management, and e-commerce software, among others.
What security measures does Freshdesk have?
Freshdesk has several security measures in place like SSL encryption, 2-factor authentication, IP restrictions, audit logs, and compliance with data privacy regulations like GDPR and HIPAA.
What support options are available for Freshdesk users?
Freshdesk provides support through email, phone, chat, and a knowledge base with articles, videos, and community forums.
What is Freshdesk?
Freshdesk is a cloud-based customer support software that streamlines customer conversations across multiple channels like email, phone, chat, and social media.
What are the key features of Freshdesk?
The key features of Freshdesk include ticket management, team collaboration, automation, self-service, reporting and analytics, integrations, and security.
What is the pricing for Freshdesk?
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What types of businesses can use Freshdesk?
Freshdesk is suitable for businesses of all sizes and industries that need a customer support software to manage customer conversations and support operations.
What channels can Freshdesk support?
Freshdesk can support customer conversations across multiple channels like email, phone, chat, social media, and web.
