Meet your expanding customer support needs by integrating flexibly with rich APIs and pre-delivered integrations across 1,000+ Marketplace apps.
Accelerate customer experience innovation
Route service teams efficiently based on availability, proximity and skillset. Offer customers real-time updates via conversational bots and simplified appointment scheduling.
Now more than ever, field teams need to serve customers safely and effectively while working remotely. Offer field service that remote agents can trust to easily resolve issues while on the road.
Prompt agents with a 360-degree customer view and guided resolutions to improve call productivity. Take advantage of powerful routing engines that dramatically reduce call wait times and achieve smarter escalations.
Have more effective phone conversations and connect customers to the right expert, from the beginning.
Help customers find answers fast. Launch AI-powered chatbots to easily guide customers in solving their questions.
Impress customers with availability in their channel of choice, and seamless transitions at any point in their journey. Integrate a blend of conversational experiences including live-chat, web, mobile and contact center support.
Save time and reduce repetitive tasks. Help agents rapidly resolve customer inquiries with workforce automation and knowledge from one, unified platform.
Provide the best, most intuitive support across all channels. Proactively understand customer needs to serve excellence, the first time.
Achieve speed in delivering remarkable customer service. Freshdesk customers realize service productivity gains in under 3 months, and innovate faster with the NEO platform.
Give agents more context and automation to proactively understand customer needs and offer the next-best-action.
Simplify every experience and put customers back in control by offering the support they expect, in their channel of choice.
Reimagine more meaningful conversations and turn service agents into customer champions. Launch customer and employee delight in under 3 months!
Explore why Freshdesk Omnichannel Suite is the most complete support solution with the fastest time-to-value.
Engage in more meaningful conversations every day, across every channel, with every customer. Delight your customers with effortless customer service.
Leverage a flexible, end-to-end, AI-powered enterprise platform to unify customer experiences.
Help & Support
What integrations does Freshdesk support?
Freshdesk supports integrations with popular business tools like CRM, marketing automation, project management, and e-commerce software, among others.
What security measures does Freshdesk have?
Freshdesk has several security measures in place like SSL encryption, 2-factor authentication, IP restrictions, audit logs, and compliance with data privacy regulations like GDPR and HIPAA.
What support options are available for Freshdesk users?
Freshdesk provides support through email, phone, chat, and a knowledge base with articles, videos, and community forums.
What is Freshdesk?
Freshdesk is a cloud-based customer support software that streamlines customer conversations across multiple channels like email, phone, chat, and social media.
What are the key features of Freshdesk?
The key features of Freshdesk include ticket management, team collaboration, automation, self-service, reporting and analytics, integrations, and security.
What is the pricing for Freshdesk?
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What types of businesses can use Freshdesk?
Freshdesk is suitable for businesses of all sizes and industries that need a customer support software to manage customer conversations and support operations.
What channels can Freshdesk support?
Freshdesk can support customer conversations across multiple channels like email, phone, chat, social media, and web.
Sendinblue
Take your digital marketing to the next level.
Sendinblue is an all-in-one marketing platform that helps businesses to manage their email, SMS, and social media campaigns. It provides a range of features, including email automation, contact segmentation, and analytics.
Benefits of Sendinblue
Easy to use: Sendinblue is designed to be user-friendly, with an intuitive interface and drag-and-drop tools.
Cost-effective: Sendinblue offers a range of pricing plans, making it an affordable option for businesses of all sizes.
Analytics: Sendinblue provides detailed analytics, allowing businesses to track the performance of their campaigns.
Integrations: Sendinblue integrates with a range of third-party services, such as Salesforce and WordPress.
Customer support: Sendinblue offers 24/7 customer support, with a team of experts available to answer any questions.
Be everywhere your customers are.
Email marketing - Get the word out and sell more with sleek email messages that you can design in no time
SMS marketing - Communicate more directly with customers for urgent messages or time-sensitive offers
Chat - Be there for customers instantly when they have a question while browsing your site
Inbox - Keep your teams organized with a shared inbox and never lose track of your customer email history again.
Give life to your customer journey.
CRM - Build stronger relationships by keeping track of all your customer details in one place
Marketing automation - Save time and boost performance by automating your segmentation and marketing messages
Transactional email - Step up the design, engagement, and deliverability of your transactional email messages
Segmentation - Get more engagement by sending your marketing messages to a more targeted audience.
Turn your visitors into customers.
Landing pages - Create a more targeted visitor experience with dedicated pages for each of your campaigns
Signup forms - Grow your email contact list with custom forms that you can integrate in your website
Facebook Ads - Launch Facebook ads from your account to retarget contacts or reach new audiences based on your contact lists
Help & Support
What is SendinBlue?
SendinBlue is an all-in-one digital marketing platform that helps businesses to manage their email marketing, SMS campaigns, transactional emails, and more.
What features does SendinBlue offer?
SendinBlue offers a range of features including email marketing, SMS campaigns, transactional emails, contact management, automation, and more.
How does SendinBlue work?
SendinBlue is a cloud-based platform that allows you to create, send, and track your email campaigns. You can also use the platform to manage your contacts, create automated workflows, and more.
What types of emails can I send with SendinBlue?
SendinBlue allows you to send a variety of emails including newsletters, transactional emails, automated emails, and more.
How do I get started with SendinBlue?
Getting started with SendinBlue is easy. Simply sign up for an account and you can start creating and sending emails right away.
Is SendinBlue free to use?
SendinBlue offers a free plan that allows you to send up to 300 emails per day. For more advanced features, you can upgrade to one of our paid plans.
Does SendinBlue offer customer support?
Yes, SendinBlue offers customer support via email, phone, and live chat. You can also find helpful resources in our Knowledge Base.