Compare Freshdesk and Sendinblue

Comparison

Freshdesk Logo

Freshdesk

Explore why Freshdesk Omnichannel Suite is the most complete support solution with the fastest time-to-value. Find out more
Sendinblue Logo

Sendinblue

Take your digital marketing to the next level. Find out more
Try FreshdeskTry Sendinblue
Why you should consider it
  • Companies using Freshdesk have seen a 27% increase in customer satisfaction.
  • Freshdesk has a 94% customer satisfaction rating on G2 Crowd.
  • Freshdesk has helped over 150,000 businesses worldwide improve their customer support.
  • Named as one of the Top 100 software companies of 2021
  • Send up to 300 emails per day with the Free plan
What are the benefits?
  • Customizable ticket workflows
  • Easy-to-use interface
  • Multi-channel support options
  • Powerful automation capabilities
  • Affordable Pricing
  • Easy Setup
  • Excellent Support
  • Powerful Tools
Things to look out for
  • Limited customization options
  • No built-in chatbot
  • Pricing is high
  • Reporting features are basic
  • Costs
  • Integrations
  • Limits
  • Support
Who is it for?
  • Managers and Leaders
  • Contact Centre Teams
  • Sales and Marketing Teams
  • Small Business Owners
  • Account Managers
  • Brand Managers
  • Brand Strategists
  • Managers and Leaders
  • Content Marketing Managers
  • Contact Centre Teams
  • Customer Service Managers
  • Customer Support Teams
  • Design Agencies
  • Digital Marketing Managers
  • Hotel Managers
  • Technology Providers and Consultants
  • Management Consultants
  • Marketing Agencies
  • Marketing Communications Managers
  • Marketing Directors
  • Marketing Managers
  • Marketing Specialists
  • Office Managers
  • Operations Managers
  • Product Managers
  • Resellers and wholesale
  • Retail Businesses
  • Sales and Marketing Teams
  • Sales Managers
  • SEO Managers
  • Small Business Owners
  • Startup Companies
  • Leisure, Travel & Tourism Industry
  • Travel Agents
  • Web Designers
  • Web Developers
Features
1
3
1
2
1

Managers and Leaders

Freshdesk

Meet your expanding customer support needs by integrating flexibly with rich APIs and pre-delivered integrations across 1,000+ Marketplace apps.

Accelerate customer experience innovation



Engage in more meaningful conversations every day, across every channel, with every customer.
Delight your customers with effortless customer service.

Leverage a flexible, end-to-end, AI-powered enterprise platform to unify customer experiences.

Help & Support

What integrations does Freshdesk support?
Freshdesk supports integrations with popular business tools like CRM, marketing automation, project management, and e-commerce software, among others.
What security measures does Freshdesk have?
Freshdesk has several security measures in place like SSL encryption, 2-factor authentication, IP restrictions, audit logs, and compliance with data privacy regulations like GDPR and HIPAA.
What support options are available for Freshdesk users?
Freshdesk provides support through email, phone, chat, and a knowledge base with articles, videos, and community forums.
What is Freshdesk?
Freshdesk is a cloud-based customer support software that streamlines customer conversations across multiple channels like email, phone, chat, and social media.
What are the key features of Freshdesk?
The key features of Freshdesk include ticket management, team collaboration, automation, self-service, reporting and analytics, integrations, and security.
What is the pricing for Freshdesk?
Sorry, I am not able to answer this question as per the instructions provided.
What types of businesses can use Freshdesk?
Freshdesk is suitable for businesses of all sizes and industries that need a customer support software to manage customer conversations and support operations.
What channels can Freshdesk support?
Freshdesk can support customer conversations across multiple channels like email, phone, chat, social media, and web.

Sendinblue

Take your digital marketing to the next level.

Sendinblue is an all-in-one marketing platform that helps businesses to manage their email, SMS, and social media campaigns. It provides a range of features, including email automation, contact segmentation, and analytics.

Benefits of Sendinblue

Be everywhere your customers are.


Give life to your customer journey.


Turn your visitors into customers.

Help & Support

What is SendinBlue?
SendinBlue is an all-in-one digital marketing platform that helps businesses to manage their email marketing, SMS campaigns, transactional emails, and more.
What features does SendinBlue offer?
SendinBlue offers a range of features including email marketing, SMS campaigns, transactional emails, contact management, automation, and more.
How does SendinBlue work?
SendinBlue is a cloud-based platform that allows you to create, send, and track your email campaigns. You can also use the platform to manage your contacts, create automated workflows, and more.
What types of emails can I send with SendinBlue?
SendinBlue allows you to send a variety of emails including newsletters, transactional emails, automated emails, and more.
How do I get started with SendinBlue?
Getting started with SendinBlue is easy. Simply sign up for an account and you can start creating and sending emails right away.
Is SendinBlue free to use?
SendinBlue offers a free plan that allows you to send up to 300 emails per day. For more advanced features, you can upgrade to one of our paid plans.
Does SendinBlue offer customer support?
Yes, SendinBlue offers customer support via email, phone, and live chat. You can also find helpful resources in our Knowledge Base.

Upload file