Compare Freshdesk and Zoho CRM Comparison
Freshdesk Explore why Freshdesk Omnichannel Suite is the most complete support solution with the fastest time-to-value. Find out more Try Freshdesk	Zoho CRM Zoho CRM is an online Sales CRM software that manages your sales, marketing and support in one CRM platform. Rated The Best CRM System of 2022. Sign up for free. Find out more Try Zoho CRM
Try Freshdesk	Try Zoho CRM

Freshdesk

Meet your expanding customer support needs by integrating flexibly with rich APIs and pre-delivered integrations across 1,000+ Marketplace apps.

Accelerate customer experience innovation

• Route service teams efficiently based on availability, proximity and skillset. Offer customers real-time updates via conversational bots and simplified appointment scheduling.
• Now more than ever, field teams need to serve customers safely and effectively while working remotely. Offer field service that remote agents can trust to easily resolve issues while on the road.
• Prompt agents with a 360-degree customer view and guided resolutions to improve call productivity. Take advantage of powerful routing engines that dramatically reduce call wait times and achieve smarter escalations.
• Have more effective phone conversations and connect customers to the right expert, from the beginning.
• Help customers find answers fast. Launch AI-powered chatbots to easily guide customers in solving their questions.
• Impress customers with availability in their channel of choice, and seamless transitions at any point in their journey. Integrate a blend of conversational experiences including live-chat, web, mobile and contact center support.
• Save time and reduce repetitive tasks. Help agents rapidly resolve customer inquiries with workforce automation and knowledge from one, unified platform.
• Provide the best, most intuitive support across all channels. Proactively understand customer needs to serve excellence, the first time.
• Achieve speed in delivering remarkable customer service. Freshdesk customers realize service productivity gains in under 3 months, and innovate faster with the NEO platform.
• Give agents more context and automation to proactively understand customer needs and offer the next-best-action.
• Simplify every experience and put customers back in control by offering the support they expect, in their channel of choice.
• Reimagine more meaningful conversations and turn service agents into customer champions. Launch customer and employee delight in under 3 months!
• Explore why Freshdesk Omnichannel Suite is the most complete support solution with the fastest time-to-value.

Engage in more meaningful conversations every day, across every channel, with every customer.
Delight your customers with effortless customer service.

Leverage a flexible, end-to-end, AI-powered enterprise platform to unify customer experiences.

Help & Support

What integrations does Freshdesk support?

Freshdesk supports integrations with popular business tools like CRM, marketing automation, project management, and e-commerce software, among others.

What security measures does Freshdesk have?

Freshdesk has several security measures in place like SSL encryption, 2-factor authentication, IP restrictions, audit logs, and compliance with data privacy regulations like GDPR and HIPAA.

What support options are available for Freshdesk users?

Freshdesk provides support through email, phone, chat, and a knowledge base with articles, videos, and community forums.

What is Freshdesk?

Freshdesk is a cloud-based customer support software that streamlines customer conversations across multiple channels like email, phone, chat, and social media.

What are the key features of Freshdesk?

The key features of Freshdesk include ticket management, team collaboration, automation, self-service, reporting and analytics, integrations, and security.

What is the pricing for Freshdesk?

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What types of businesses can use Freshdesk?

Freshdesk is suitable for businesses of all sizes and industries that need a customer support software to manage customer conversations and support operations.

What channels can Freshdesk support?

Freshdesk can support customer conversations across multiple channels like email, phone, chat, social media, and web.

Zoho CRM

Zoho CRM is a comprehensive customer relationship management (CRM) platform designed to help businesses of all sizes manage their customer relationships. It offers a wide range of features and tools to help businesses streamline their sales, marketing, customer service, and other customer-facing operations. Zoho CRM is suitable for businesses of all sizes, from small businesses to large enterprises.

Key Benefits and Features

• Lead and contact management
• Sales automation
• Marketing automation
• Customer service automation
• Analytics and reporting
• Integrations with other Zoho products
• Mobile app

How It Compares to Competitors

Zoho CRM is a comprehensive CRM platform that offers a wide range of features and tools to help businesses manage their customer relationships. It is competitively priced and offers a wide range of integrations with other Zoho products. It is also easy to use and has a mobile app for on-the-go access. Compared to other CRM platforms, Zoho CRM is a great option for businesses of all sizes.

Help & Support

What is Zoho CRM?

Zoho CRM is a cloud-based customer relationship management (CRM) platform that helps businesses of all sizes to manage their customer relationships, sales, and marketing activities.

What features does Zoho CRM offer?

Zoho CRM offers a range of features, including contact management, lead management, sales automation, marketing automation, customer support, analytics, and more.

What type of businesses can use Zoho CRM?

Zoho CRM is suitable for businesses of all sizes, from small businesses to large enterprises.

What platforms does Zoho CRM support?

Zoho CRM is available on web, mobile, and desktop platforms, including Windows, Mac, iOS, and Android.

Does Zoho CRM offer a free trial?

Yes, Zoho CRM offers a free 15-day trial for all plans.

Does Zoho CRM offer customer support?

Yes, Zoho CRM offers customer support via phone, email, and live chat.