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Compare GetFeedback and UserVoice

Comparison

GetFeedback Logo

GetFeedback

The GetFeedback customer experience (CX) platform helps you understand why, so you can take action when it matters most. Find out more
Try GetFeedback

UserVoice

B2B user feedback software to help you listen to and guide your customers, prioritize product features that matter, and innovate efficiently. Find out more
Try UserVoice
Try GetFeedbackTry UserVoice
Why you should consider it
  • Automate Workflows
  • Easy to Use
  • Real-Time Insights
  • Uservoice has been featured in the Wall Street Journal, Forbes, and TechCrunch
  • Uservoice has been trusted by over 200,000 companies worldwide
  • Uservoice has been used to collect over 1 billion customer feedbacks
What are the benefits?
  • Beautiful Reports
  • Easy-to-Use
  • Powerful Integrations
  • Real-Time Insights
  • Customizable Widgets
  • Detailed Analytics
  • Easy Setup
  • Flexible Plans
Things to look out for
  • Lacks advanced features
  • Limited customization options
  • No Mobile App
  • Pricing is high
  • Costly
  • Limited Features
  • No Customization
  • No Integrations
Who is it for?
  • Account Managers
  • Administrative Managers
  • Branch Managers
  • Brand Managers
  • Managers and Leaders
  • Contact Centre Teams
  • Customer Service Managers
  • Hotel Managers
  • Marketing Agencies
  • Marketing Managers
  • Office Managers
  • Operations Managers
  • Product Managers
  • Property Managers
  • Real Estate Agencies
  • Risk Managers
  • Sales and Marketing Teams
  • Sales Managers
  • Leisure, Travel & Tourism Industry
  • Customer Service Representatives
  • Designers
  • Marketing Professionals
  • Product Managers
  • Small Business Owners
  • Software Developers
Features

Account Managers

GetFeedback

Get the agility needed to build better experiences across the customer journey.

Launch in minutes, scale in days

Access survey templates for NPS ®, CES, CSAT, Digital and Purchase Experience, and more
Make it easy to give feedback anywhere, on any device with mobile-optimized, fully branded surveys
Close the loop faster with real-time alerts and automatically push feedback into the tools you already use

Help & Support

Can I customize the look and feel of my surveys?
Yes, GetFeedback offers a range of customization options, including the ability to add your own branding, change the survey layout, and add custom CSS.
How can I distribute my surveys?
GetFeedback offers a range of distribution options, including email, social media, and web links. You can also embed surveys directly into your website or app.
Can I analyze survey results in real-time?
Yes, GetFeedback provides real-time analytics and reporting, allowing you to track survey responses and analyze the data as it comes in.
Is GetFeedback secure?
Yes, GetFeedback is fully compliant with industry-standard security protocols, including SSL encryption and SOC 2 Type II certification.
Does GetFeedback integrate with other tools?
Yes, GetFeedback integrates with a range of other tools, including Salesforce, Marketo, and Slack, to name a few.
What kind of support does GetFeedback offer?
GetFeedback offers a range of support options, including email support, live chat, and a comprehensive knowledge base.
What is GetFeedback?
GetFeedback is a cloud-based survey software designed to help businesses create and conduct surveys to gather feedback from customers and employees.
What types of surveys can I create with GetFeedback?
GetFeedback allows you to create a variety of surveys, including customer satisfaction surveys, employee engagement surveys, market research surveys, and more.

UserVoice

What is UserVoice?

UserVoice is a customer service and feedback platform that helps businesses and organizations collect and manage customer feedback. It provides a range of features to help businesses and organizations better understand their customers, including customer feedback forums, surveys, and customer service ticketing. UserVoice is designed to help businesses and organizations improve customer satisfaction and loyalty.

Who Should Use UserVoice?

UserVoice is designed for businesses and organizations of all sizes. It is particularly useful for businesses and organizations that need to collect and manage customer feedback, such as customer service teams, product teams, and marketing teams.

Key Benefits and Features

How Does UserVoice Compare to its Competitors?

UserVoice is a powerful customer service and feedback platform that offers a range of features to help businesses and organizations better understand their customers. It is competitively priced and offers a range of integrations with other customer service and feedback tools.

Help & Support

What features does UserVoice offer?
UserVoice offers a range of features, including customer service ticketing, feedback forums, customer surveys, and more.
How does UserVoice help companies?
UserVoice helps companies understand customer feedback and act on it quickly and effectively. It also helps companies provide better customer service and build better relationships with their customers.
What platforms does UserVoice support?
UserVoice supports web, mobile, and desktop platforms.
Does UserVoice offer any integrations?
Yes, UserVoice offers a range of integrations with popular third-party services, such as Salesforce, Zendesk, and more.
Does UserVoice offer any customization options?
Yes, UserVoice offers a range of customization options, including custom branding, custom workflows, and more.
What is UserVoice?
UserVoice is a customer service and feedback platform that helps companies understand and act on customer feedback.
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