Compare Help Scout and Trainual

Comparison

Help Scout

Help Scout's shared inbox, help center, and live chat software gives your team the tools you need to easily manage customer communications. Find out more
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Trainual

The easiest way to train and grow your team. Find out more
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Why you should get it now
  • Helpscout has a 98% customer satisfaction rating.
  • Helpscout has a 98% customer satisfaction rating.
  • Helpscout has helped over 10,000 businesses improve their customer service.
  • Helpscout has helped over 10,000 businesses improve their customer service.
  • Helpscout has saved customers over $100 million in customer service costs.
  • Helpscout has saved customers over $100 million in customer service costs.
What are the benefits?
  • Easy Setup
  • Great Support
  • Powerful Tools
  • User Friendly
Things to look out for
  • Costs
  • Integrations
  • Security
  • Support
Who is it for?
  • Agencies
  • Bloggers
  • Developers
  • eCommerce Stores
  • Freelancers
  • Marketers
  • Small Business Owners
  • Startups
  • Contact Centre Teams
  • Small Business Owners
  • Startup Companies
Features
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Agencies

Help Scout

Help Scout is a comprehensive customer service platform that helps businesses provide better customer service. It is designed to help businesses manage customer conversations, automate customer service processes, and provide better customer service experiences.

Help Scout is ideal for businesses of all sizes, from small businesses to large enterprises.

Key Benefits and Features

Help Scout offers a range of features and benefits to help businesses provide better customer service. These include:

How Help Scout Compares to Competitors

Help Scout is a comprehensive customer service platform that offers a range of features and benefits. It is designed to help businesses manage customer conversations, automate customer service processes, and provide better customer service experiences.

Help Scout is competitively priced and offers a range of features and benefits that are comparable to other customer service platforms.

Help & Support

What is Help Scout?
Help Scout is a customer service software and help desk platform that helps you provide great customer service and support.
What features does Help Scout offer?
Help Scout offers a range of features, including shared inboxes, customer profiles, automated workflows, and more.
How does Help Scout help my team?
Help Scout helps your team provide better customer service and support by streamlining communication, automating workflows, and providing customer insights.
How secure is Help Scout?
Help Scout is built with security in mind. All data is encrypted in transit and at rest, and we use industry-standard security protocols to protect your data.
Does Help Scout integrate with other tools?
Yes, Help Scout integrates with a range of tools, including Salesforce, Zendesk, Slack, and more.
Does Help Scout offer a mobile app?
Yes, Help Scout offers a mobile app for iOS and Android devices.

Trainual

The Easiest Way To Train And Grow Your Team

One playbook for every process, policy and procedure in your business so you can onboard and train faster.

Use 150+ templates to get started

Building your playbook takes time. But it takes less time when you start with Trainual’s templates and process playbooks for your policies and procedures.

Find your how-tos and need-to-knows, faster

Save your team hours every week by making all your company knowledge instantly accessible, searchable, and trackable using Trainual’s iOS/Android apps, Chrome extension, and web platform.

Easy, consistent step-by-step employee training

Document how it’s done with Trainual and you’ll only have to explain it once. That training becomes infinitely repeatable and scalable for every role that needs to know it, and nothing slips through the cracks.

Build tests to boost accountability

How can you be sure someone knows the right way to do something, even when they’re working from home? Build simple tests.

Automate onboarding and even make it fun

Associate content by role or team to automate the process. Plus embed content like videos and GIFs from over 700 integrations to make onboarding and training more engaging.

Trainual connects to all your favourite work apps

Works with the ecosystem of apps and software you use every day to boost productivity and automate time-consuming processes while onboarding and training.


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