Compare Help Scout and Zendesk

Comparison

Help Scout

Help Scout's shared inbox, help center, and live chat software gives your team the tools you need to easily manage customer communications. Find out more
Zendesk Logo

Zendesk

Zendesk is award-winning customer service software trusted by 200K+ customers. Make customers happy via text, mobile, phone, email, live chat, social media. Find out more
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Why you should get it now
  • Helpscout has a 98% customer satisfaction rating.
  • Helpscout has a 98% customer satisfaction rating.
  • Helpscout has helped over 10,000 businesses improve their customer service.
  • Helpscout has helped over 10,000 businesses improve their customer service.
  • Helpscout has saved customers over $100 million in customer service costs.
  • Helpscout has saved customers over $100 million in customer service costs.
  • Zendesk has been awarded the highest customer satisfaction score of any customer service software
  • Zendesk has been named a leader in the Gartner Magic Quadrant for the past 5 years
  • Zendesk has over 145,000 customers in more than 150 countries
What are the benefits?
  • Easy Setup
  • Great Support
  • Powerful Tools
  • User Friendly
  • Easy Setup
  • Excellent Support
  • Flexible Pricing
  • User Friendly
Things to look out for
  • Costs
  • Integrations
  • Security
  • Support
  • Costs
  • Integrations
  • Limitations
  • Support
Who is it for?
  • Agencies
  • Bloggers
  • Developers
  • eCommerce Stores
  • Freelancers
  • Marketers
  • Small Business Owners
  • Startups
  • Customer Service Representatives
  • IT Professionals
  • Marketing Professionals
  • Small Business Owners
  • Software Developers
  • Startup Founders
Features

Agencies

Help Scout

Help Scout is a comprehensive customer service platform that helps businesses provide better customer service. It is designed to help businesses manage customer conversations, automate customer service processes, and provide better customer service experiences.

Help Scout is ideal for businesses of all sizes, from small businesses to large enterprises.

Key Benefits and Features

Help Scout offers a range of features and benefits to help businesses provide better customer service. These include:

How Help Scout Compares to Competitors

Help Scout is a comprehensive customer service platform that offers a range of features and benefits. It is designed to help businesses manage customer conversations, automate customer service processes, and provide better customer service experiences.

Help Scout is competitively priced and offers a range of features and benefits that are comparable to other customer service platforms.

Help & Support

What is Help Scout?
Help Scout is a customer service software and help desk platform that helps you provide great customer service and support.
What features does Help Scout offer?
Help Scout offers a range of features, including shared inboxes, customer profiles, automated workflows, and more.
How does Help Scout help my team?
Help Scout helps your team provide better customer service and support by streamlining communication, automating workflows, and providing customer insights.
How secure is Help Scout?
Help Scout is built with security in mind. All data is encrypted in transit and at rest, and we use industry-standard security protocols to protect your data.
Does Help Scout integrate with other tools?
Yes, Help Scout integrates with a range of tools, including Salesforce, Zendesk, Slack, and more.
Does Help Scout offer a mobile app?
Yes, Help Scout offers a mobile app for iOS and Android devices.

Zendesk

Zendesk is a customer service software and support ticket system that helps organizations provide better customer service. It offers a range of features, including ticketing, self-service options, customer support, and analytics. It is designed to help organizations improve customer satisfaction and reduce customer service costs.

Who Should Use Zendesk?

Zendesk is ideal for organizations of any size that need to provide customer service. It is especially useful for companies that have a large customer base and need to manage customer inquiries efficiently.

Key Benefits and Features

How Zendesk Compares to Competitors

Zendesk is one of the leading customer service software solutions on the market. It is a comprehensive platform that offers a range of features and tools to help organizations provide better customer service. It is also easy to use and has a range of pricing options to suit different budgets. Compared to its competitors, Zendesk is a cost-effective solution that offers a range of features and tools to help organizations provide better customer service.

Help & Support

What is Zendesk?
Zendesk is a customer service platform that provides support, sales, and customer engagement software for businesses of all sizes.
What features does Zendesk offer?
Zendesk offers a range of features, including ticketing, live chat, knowledge base, customer feedback, and more.
What is Zendesk?
Zendesk is a customer service platform that provides support, sales, and customer engagement software for businesses of all sizes.
How does Zendesk work?
Zendesk is a cloud-based platform that allows businesses to manage customer service, sales, and customer engagement activities in one place. It provides a range of features, including ticketing, live chat, knowledge base, customer feedback, and more.
What features does Zendesk offer?
Zendesk offers a range of features, including ticketing, live chat, knowledge base, customer feedback, and more.
What types of businesses use Zendesk?
Zendesk is used by businesses of all sizes, from small startups to large enterprises.
How does Zendesk work?
Zendesk is a cloud-based platform that allows businesses to manage customer service, sales, and customer engagement activities in one place. It provides a range of features, including ticketing, live chat, knowledge base, customer feedback, and more.
How secure is Zendesk?
Zendesk is committed to providing a secure platform for its customers. It uses industry-standard security measures, including encryption, authentication, and access control.
What types of businesses use Zendesk?
Zendesk is used by businesses of all sizes, from small startups to large enterprises.
Does Zendesk offer a free trial?
Yes, Zendesk offers a free trial for its customers. You can sign up for a free trial here: https://www.zendesk.com/free-trial/
How secure is Zendesk?
Zendesk is committed to providing a secure platform for its customers. It uses industry-standard security measures, including encryption, authentication, and access control.
Does Zendesk offer a free trial?
Yes, Zendesk offers a free trial for its customers. You can sign up for a free trial here: https://www.zendesk.com/free-trial/

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