Compare Freshservice and HubSpot Comparison
Freshservice Get started now with our intuitive, right-sized service management solution. Find out more Try Freshservice	HubSpot HubSpot’s free CRM powers your customer support, sales, and marketing with easy-to-use features like live chat, meeting scheduling, and email tracking. Find out more Try HubSpot
Try Freshservice	Try HubSpot

Freshservice

See how you can right-size your IT service management quickly and effectively.

• Intelligent AI can help predict projects and tasks that will run overdue or be completed ahead of schedule. Accurately plan and predict how projects are going to maximize efficiency.
• Give technicians a single view of all their tasks across multiple projects and initiatives. Intuitively assign work out and manage schedules and resources efficiently.
• Gain a consolidated view of projects across teams with project analytics. Customize and build your own reporting dashboards with minimal effort. Track resources and manage efficiency and timelines in a single view.
• Help team members manage any kind of project using new-gen project management. Run agile projects for software rollout or simple waterfall projects for planning and tracking any IT initiative. Choose your own hybrid approach to project management that suits your team’s needs.
• Deploy standard project templates for both agile or waterfall projects. Drive efficiency by enabling your team to follow pre-defined processes and automated project timelines.
• With an integrated ITSM and project management, gain visibility into all your key IT initiatives. Extend your PPM by giving your ServiceDesk team full context of project timelines and associated incidents and assets.

IT Service Management

• Plan, execute, and deliver projects on time with an easy to use, integrated project management tool.
  Maintain a single record of all contracts with third-party vendors. Track spending, optimize software license usage and set reminders on renewals and expiries.
• Track purchase orders, initialize assets, and keep a record of every piece of information from procurement to retirement in a single unified view.
• Get a 360° view of your SaaS applications and optimize usage with insight-driven actions. Prevent siloed SaaS subscriptions with unified discovery and usage tracking right within your service management solution. Leverage intelligent insights to reduce spend and stay in compliance.
• Maintain a complete repository of all the assets in the organization with in-depth visibility into how they are connected to each other. Identify critical assets, and easily link them to incidents, requests, problems, changes, or projects at the click of a button. Develop powerful automations that minimize risk and keep your team informed.
• Automatically discover and track asset information by using our out-of-the-box discovery tools. Leverage agent or agentless discovery and even track assets off-network for full visibility.
• Create a unified view of all assets across multiple systems, offices, and clouds. Integrate with existing asset inventory systems to create a single pane of glass for your entire asset inventory.
• Build a backbone for efficient service delivery with complete visibility into your on-premise and cloud infrastructure.
• Extend workflows beyond Freshservice by integrating with 3rd party tools. Deploy powerful automations at scale without the need for complex development.
• Unify alerts from all the monitoring tools that oversee your infrastructure in a single pane of glass. Separate the noise from what’s actually important and create playbooks for rapid remediation and downtime reduction.
• Minimize downtime, increase efficiency, and control your cloud with Freshservice Operations Management.
• Plan releases by documenting the build and test plans, set start and end dates to update team members by creating announcements in your Freshservice account.
• Deploy a well-governed change control process that allows for standardization and automation. Integrate Change Control with your service desk and CMDB to minimize risk.
• Isolate problems, link it to existing or past incidents, perform root cause analyses with Freshservice's timeline of events, and minimize disruptions to the business.
• Create on-call schedules for agents to manage critical events. Build out call trees for alerting and sourcing the correct SMEs to remediate critical issues and get your systems up and running.
• Support end-users with powerful chatbots, enhance agent productivity with intelligent suggestions and gain powerful insights with AI-driven analytics. Freshworks AI is easy to deploy and delivers immediate value.
• Easily deploy powerful, extensible workflows that ensure speedy service delivery from everything as simple as password resets to as complex as new hire onboarding. Unify your service delivery into a single, modern platform.
• Extend your knowledge base to assist end users and deflect incidents. Extend the knowledge base beyond IT by integrating 3rd party information and other internal content management systems to create a powerful knowledge base.
• Set multiple SLA policies for different business hours or incident categories. Easily resolve tickets based on priorities, and automate escalation rules to communicate about SLA violations.
• Route incidents intelligently and give your technicians all the tools they need to resolve incidents in a single screen experience. Drive service efficiency with automations and AI.

Help & Support

What integrations does Freshservice support?

Freshservice supports a range of integrations with third-party applications, including G Suite, Office 365, Slack, Jira, Salesforce, and more.

Is Freshservice easy to set up and use?

Yes, Freshservice is designed to be easy to set up and use, with a simple and intuitive interface that requires no technical expertise to navigate.

Can Freshservice be customized to meet my specific needs?

Yes, Freshservice offers a range of customization options, including the ability to create custom fields, workflows, and automations, as well as the ability to customize the user interface.

Does Freshservice offer mobile apps?

Yes, Freshservice offers mobile apps for iOS and Android devices, allowing users to access their IT service desk from anywhere.

What kind of support does Freshservice offer?

Freshservice offers 24/7 support via phone, email, and chat, as well as a comprehensive knowledge base and community forum.

What is Freshservice?

Freshservice is a cloud-based IT service management (ITSM) solution that enables businesses of all sizes to streamline their IT operations. It offers a range of features, including incident management, problem management, change management, release management, asset management, and more.

What are the key features of Freshservice?

The key features of Freshservice include incident management, problem management, change management, release management, asset management, service catalog, knowledge management, reporting and analytics, and more.

What is the pricing for Freshservice?

Sorry, pricing information is excluded from this list of FAQs.

HubSpot

HubSpot CRM is a comprehensive customer relationship management (CRM) platform designed to help businesses of all sizes manage their customer relationships. It offers a range of features and benefits that make it an ideal choice for businesses looking to streamline their customer relationship management processes.

Who Should Use HubSpot CRM?

HubSpot CRM is designed for businesses of all sizes, from small businesses to large enterprises. It is particularly well-suited for businesses that are looking to streamline their customer relationship management processes and gain insights into their customer relationships.

Key Benefits and Features

• Real-time insights into customer relationships
• Automated workflows to streamline customer relationship management processes
• Integrations with other business tools
• Data-driven insights to help businesses make better decisions
• A comprehensive customer database

How Does HubSpot CRM Compare to Its Competitors?

HubSpot CRM is a comprehensive CRM platform that offers a range of features and benefits that make it an ideal choice for businesses looking to streamline their customer relationship management processes. It is competitively priced and offers a range of integrations with other business tools. It is also easy to use and offers real-time insights into customer relationships.

HubSpot’s CRM platform has all the tools and integrations you need for marketing, sales, content management, and customer service. Each product in the platform is powerful alone, but the real magic happens when you use them together.

Start growing today with HubSpot’s free tools. Get access to all of HubSpot's free CRM, marketing, sales, and customer service tools.

Plan, create, and launch your marketing projects – all within HubSpot’s software. Projects is one place for all your tasks, files, and communication. It integrates with the rest of your HubSpot Marketing tools so you can easily manage your projects with the same software you use to execute them. No third-party tools or log-ins required.
All your marketing tools and data — all under one roof. With Marketing Hub, all your marketing tools and data are on one easy-to-use, powerful platform. You’ll save valuable time and get all the context you need to provide a personalized experience that attracts and converts the right customers at scale.
Yes, it’s possible to love your sales CRM. Sales Hub eliminates friction by bringing all your tools and data together on one easy-to-use, powerful CRM platform your whole team will love. Now you’re freed up to focus on what really matters: your customers.
Your customers expect better service. Service Hub connects all your customer service data and channels on one CRM platform, so you can easily support, retain, and grow your customer base. The result? Better customer service management, and delighted customers at every stage of the journey.
To grow better, you need to run better. Whether you’re part of a central RevOps team or run Ops for a single department, Operations Hub gives you a unified toolset that connects apps, cleans and curates customer data, and automates business processes under one central CRM platform. The result? An efficient, aligned, and adaptable business that delivers a friction-free customer experience.
Build a website with ease. The content management system you need to easily create and personalize website pages for every visitor — optimized for conversion across every device. Rely on developers as much or as little as you'd like.

Help & Support

What is HubSpot CRM?

HubSpot CRM is a free customer relationship management (CRM) platform that helps you organize, track, and grow your business. It's designed to help you get more done in less time, so you can focus on what matters most: your customers.

What features does HubSpot CRM offer?

HubSpot CRM offers a range of features to help you manage your customer relationships, including contact management, deal tracking, email integration, and more.

How do I get started with HubSpot CRM?

Getting started with HubSpot CRM is easy. Just sign up for a free account and you'll be able to start using the platform right away.

Is HubSpot CRM free?

Yes, HubSpot CRM is free to use. You can sign up for a free account and start using the platform right away.

Does HubSpot CRM integrate with other tools?

Yes, HubSpot CRM integrates with a range of other tools, including email marketing, sales automation, and more.

Does HubSpot CRM offer customer support?

Yes, HubSpot CRM offers customer support via email, phone, and live chat. You can also find helpful resources in the HubSpot CRM Knowledge Base.