Compare GetFeedback and InMoment Comparison
GetFeedback The GetFeedback customer experience (CX) platform helps you understand why, so you can take action when it matters most. Find out more Try GetFeedback	InMoment InMoment's Experience Improvement (XI) approach goes beyond traditional customer experience (CX) management and combines data, technology & industry expertise. Find out more Try InMoment
Try GetFeedback	Try InMoment

GetFeedback

Get the agility needed to build better experiences across the customer journey.

• Easy to Use: GetFeedback is designed to be easy to use, with a simple drag-and-drop interface and intuitive design.
• Flexible: GetFeedback allows you to customize your surveys to fit your needs, with options for multiple question types, branching logic, and more.
• Integrations: GetFeedback integrates with popular CRM and marketing automation platforms, making it easy to collect and analyze customer feedback.
• Analytics: GetFeedback provides powerful analytics tools to help you understand customer feedback and make data-driven decisions.
• Security: GetFeedback is compliant with industry-standard security protocols, ensuring your data is safe and secure.

Launch in minutes, scale in days Access survey templates for NPS ®, CES, CSAT, Digital and Purchase Experience, and more Make it easy to give feedback anywhere, on any device with mobile-optimized, fully branded surveys Close the loop faster with real-time alerts and automatically push feedback into the tools you already use

Help & Support

Can I customize the look and feel of my surveys?

Yes, GetFeedback offers a range of customization options, including the ability to add your own branding, change the survey layout, and add custom CSS.

How can I distribute my surveys?

GetFeedback offers a range of distribution options, including email, social media, and web links. You can also embed surveys directly into your website or app.

Can I analyze survey results in real-time?

Yes, GetFeedback provides real-time analytics and reporting, allowing you to track survey responses and analyze the data as it comes in.

Is GetFeedback secure?

Yes, GetFeedback is fully compliant with industry-standard security protocols, including SSL encryption and SOC 2 Type II certification.

Does GetFeedback integrate with other tools?

Yes, GetFeedback integrates with a range of other tools, including Salesforce, Marketo, and Slack, to name a few.

What kind of support does GetFeedback offer?

GetFeedback offers a range of support options, including email support, live chat, and a comprehensive knowledge base.

What is GetFeedback?

GetFeedback is a cloud-based survey software designed to help businesses create and conduct surveys to gather feedback from customers and employees.

What types of surveys can I create with GetFeedback?

GetFeedback allows you to create a variety of surveys, including customer satisfaction surveys, employee engagement surveys, market research surveys, and more.

InMoment

Built for a Purpose Businesses know they need to compete on experience, and yet, most are not moving the needle. Customer scores go up, but revenue goes down. Why? The use of old, tired techniques like feedback collection and monitoring applications can focus your attention on the wrong things.

Help & Support

What is InMoment?

InMoment is a customer experience optimization company that helps businesses improve their customer experience and increase customer loyalty.

What services does InMoment offer?

InMoment offers a range of services including customer feedback management, employee engagement, social reviews, and data insights and analytics.

Who can benefit from InMoment's services?

InMoment's services can benefit any business that wants to improve their customer experience and increase customer loyalty. This includes businesses in retail, hospitality, healthcare, financial services, and more.

How does InMoment collect customer feedback?

InMoment collects customer feedback through a variety of channels including surveys, social media, and customer reviews. They also offer a range of feedback collection tools such as mobile apps and in-store kiosks.

What is InMoment's approach to data analytics?

InMoment uses advanced data analytics to provide businesses with insights into customer behavior and trends. They use a combination of machine learning, natural language processing, and sentiment analysis to analyze customer feedback and provide actionable insights.

How does InMoment help businesses improve their customer experience?

InMoment helps businesses improve their customer experience by providing insights into customer behavior and preferences. They also offer tools to help businesses respond to customer feedback and improve their products and services.

What is InMoment's employee engagement program?

InMoment's employee engagement program helps businesses improve employee satisfaction and retention. The program includes tools for measuring employee engagement and providing feedback to management.

How does InMoment help businesses manage social reviews?

InMoment helps businesses manage social reviews by providing tools for monitoring and responding to customer reviews on social media platforms such as Facebook and Twitter.

What is InMoment's approach to post-purchase experience?

InMoment's approach to post-purchase experience focuses on understanding the customer journey and identifying areas for improvement. They use data analytics to identify pain points in the customer experience and provide actionable insights for improvement.