Compare Kustomer and Medallia

Comparison

Kustomer Logo

Kustomer

With Kustomer, deliver faster, richer experiences to your customers with omnichannel messaging, a unified customer view, and AI-powered automations. Find out more
Medallia Logo

Medallia

A Net Promoter Score (NPS) represents the Voice of the Customer by measuring customer loyalty to a product or service and if they would recommend it. Find out more
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Why you should get it now
  • Kustomer has been awarded the 2019 Gartner Peer Insights Customers' Choice for CRM Customer Service and Support
  • Kustomer has been featured in publications such as Forbes, TechCrunch, and The Wall Street Journal
  • Kustomer has been used by over 500 companies, including Fortune 500 companies
  • Medallia's NPS solution has been proven to increase customer loyalty by up to 20%.
  • Medallia's NPS solution has been shown to reduce customer churn by up to 30%.
  • Medallia's NPS solution has been used by over 1,000 companies worldwide.
What are the benefits?
  • Easy Setup
  • Integrated CRM
  • Real-Time Support
  • Robust Analytics
  • Accurate Measurement
  • Actionable Insights
  • Customer Loyalty
  • Real-Time Data
Things to look out for
  • Costs
  • Integrations
  • Security
  • Support
  • Biased Results
  • Biased Results
  • Costly
  • Limited Scope
  • Limited Scope
  • Time-Consuming
Who is it for?
  • Customer Service Representatives
  • Data Analysts
  • Marketing Professionals
  • Product Managers
  • Sales Professionals
  • Small Business Owners
  • Customer Service Representatives
  • Data Analysts
  • Human Resources Professionals
  • Marketing Professionals
  • Product Managers
  • Small Business Owners
Features

Customer Service Representatives

Kustomer

Kustomer is a comprehensive customer service platform that helps businesses provide better customer service and support. It offers a range of features and tools to help businesses manage customer interactions, automate customer service processes, and provide a better customer experience.

Kustomer is designed to be easy to use and integrate with existing customer service systems. It is suitable for businesses of all sizes, from small businesses to large enterprises.

Key Benefits and Features

Who Should Use Kustomer?

Kustomer is suitable for businesses of all sizes, from small businesses to large enterprises. It is particularly useful for businesses that need to manage customer interactions, automate customer service processes, and provide a better customer experience.

How Does Kustomer Compare to Its Competitors?

Kustomer is a comprehensive customer service platform that offers a range of features and tools to help businesses manage customer interactions, automate customer service processes, and provide a better customer experience. It is easy to use and integrates with existing customer service systems.

Compared to its competitors, Kustomer offers a more comprehensive set of features and tools, making it a great choice for businesses looking for a comprehensive customer service platform.

Help & Support

What is Kustomer?
Kustomer is a customer service platform that helps businesses provide better customer service experiences.
What features does Kustomer offer?
Kustomer offers a range of features, including customer profiles, automated workflows, customer segmentation, and more.
How does Kustomer help businesses?
Kustomer helps businesses provide better customer service experiences by streamlining customer service processes, automating workflows, and providing customer insights.
What platforms does Kustomer support?
Kustomer supports a range of platforms, including web, mobile, and social media.
Does Kustomer offer integrations?
Yes, Kustomer offers a range of integrations with other customer service and business tools.
Does Kustomer offer customer support?
Yes, Kustomer offers customer support via email, phone, and live chat.

Medallia

Medallia is a customer experience management platform that helps businesses capture customer feedback and insights in real-time. It provides a comprehensive suite of tools to help companies understand customer sentiment, identify areas of improvement, and take action to improve customer experience.

Benefits of Medallia

Help & Support

What is the best way to use NPS?
The best way to use NPS is to measure customer loyalty over time. NPS can be used to track customer satisfaction and loyalty, identify areas of improvement, and measure the impact of changes made to your product or service.
What are the benefits of using NPS?
The benefits of using NPS include: gaining insights into customer loyalty, identifying areas of improvement, measuring the impact of changes made to your product or service, and tracking customer satisfaction over time.
What is the difference between NPS and customer satisfaction surveys?
The main difference between NPS and customer satisfaction surveys is that NPS is a single question survey that measures customer loyalty, while customer satisfaction surveys are typically longer surveys that measure customer satisfaction on a variety of topics.
What is Net Promoter Score (NPS)?
Net Promoter Score (NPS) is a customer loyalty metric that measures customer satisfaction and loyalty. It is based on the simple question: “How likely is it that you would recommend our company/product/service to a friend or colleague?”
How is NPS calculated?
NPS is calculated by subtracting the percentage of customers who are Detractors (those who answer 0-6 on the 0-10 scale) from the percentage of customers who are Promoters (those who answer 9-10 on the 0-10 scale). The result is a score between -100 and +100.
What is Net Promoter Score (NPS)?
Net Promoter Score (NPS) is a customer loyalty metric that measures customer satisfaction and loyalty. It is based on the simple question: “How likely is it that you would recommend our company/product/service to a friend or colleague?”
How is NPS calculated?
NPS is calculated by subtracting the percentage of customers who are Detractors (those who answer 0-6 on the 0-10 scale) from the percentage of customers who are Promoters (those who answer 9-10 on the 0-10 scale). The result is a score between -100 and +100.
What is the difference between NPS and customer satisfaction?
NPS is a measure of customer loyalty, while customer satisfaction is a measure of customer satisfaction. NPS measures how likely customers are to recommend a product or service, while customer satisfaction measures how satisfied customers are with a product or service.
What are the benefits of using NPS?
NPS provides a simple, easy-to-understand metric that can be used to measure customer loyalty and satisfaction. It can also be used to identify areas of improvement and track customer loyalty over time.
How can I use Medallia to measure NPS?
Medallia provides a comprehensive suite of tools to measure and analyze NPS. Our platform allows you to collect customer feedback, analyze the data, and take action to improve customer loyalty and satisfaction.
What is Net Promoter Score (NPS)?
Net Promoter Score (NPS) is a customer loyalty metric that measures customer satisfaction and loyalty. It is based on the simple question: “How likely is it that you would recommend our company/product/service to a friend or colleague?”
What is the range of NPS scores?
NPS scores range from -100 to +100. A score of 0 is considered neutral, while a score of +50 or higher is considered excellent.
What are the benefits of using NPS?
NPS is a simple and effective way to measure customer loyalty and satisfaction. It can help you identify areas of improvement, track customer sentiment over time, and measure the success of customer service initiatives.
How is NPS calculated?
NPS is calculated by subtracting the percentage of customers who are “detractors” (those who rate the company 0-6 on the 0-10 scale) from the percentage of customers who are “promoters” (those who rate the company 9-10 on the 0-10 scale).
How can I use Medallia to measure NPS?
Medallia’s NPS solution helps you measure, analyze, and act on customer feedback in real time. Our platform allows you to collect customer feedback, analyze it, and take action to improve customer loyalty and satisfaction.

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