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Compare AskNicely and QuestionPro

Comparison

AskNicely Logo

AskNicely

AskNicely provides a platform for service businesses to empower their frontline teams, make every customer experience awesome, and accelerate growth. Find out more
Try AskNicely
QuestionPro Logo

QuestionPro

The most complete platform to solve all your insight needs. From basic surveys to complex research, customer experience and employee engagement. Find out more
Try QuestionPro
Try AskNicelyTry QuestionPro
Why you should consider it
  • Join thousands of companies who use AskNicely to win on customer experience
  • Over 96% of AskNicely customers recommend AskNicely
What are the benefits?
  • Simple to integrate with a custom domain and email address
  • Very easy to whitelabel emails based on brand or product
Things to look out for
  • Limited customization options
  • May not integrate with all CRMs
  • Pricing can be high
  • Requires some setup time
Who is it for?
  • Account Managers
  • Branch Managers
  • Brand Managers
  • Managers and Leaders
  • Contact Centre Teams
  • Customer Service Managers
  • Hotel Managers
  • Management Consultants
  • Marketing Agencies
  • Marketing Managers
  • Office Managers
  • Operations Managers
  • Product Managers
  • Project Managers
  • Property Managers
  • Sales and Marketing Teams
  • Sales Managers
  • Leisure, Travel & Tourism Industry
  • Managers and Leaders
  • Sales and Marketing Teams
  • Small Business Owners
Features
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14
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4
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Account Managers

AskNicely

Connect real-time customer feedback with all your teams, systems and processes, based on the Net Promoter Score (NPS®) framework.

Start conversations, not interrogations

Automatically collect customer feedback directly after they receive service with customizable surveys that customers love.

Super flexible, always nice

Get feedback via email, SMS, or web for industry-leading response rates. Track any customer experience metric including NPS, 5-Star, CSAT or Customer Effort Score.

Share feedback where your teams will see it

Publish customer feedback in real-time to the right screen for each role including TV, mobile app, Powerpoint and Slack plus integrations with 40+ CRM platforms including Salesforce.

Help & Support

Is AskNicely easy to use?
Yes, AskNicely is designed to be user-friendly and easy to set up and use.
How much does AskNicely cost?
We cannot provide pricing information as per the instructions given.
What is AskNicely?
AskNicely is a customer feedback and survey platform that helps businesses to measure customer satisfaction and improve customer experience.
What features does AskNicely offer?
AskNicely offers features such as NPS surveys, real-time feedback, automated workflows, reporting and analytics, integrations with other tools, and more.
How does AskNicely help businesses improve customer experience?
AskNicely helps businesses to identify areas where they need to improve, track customer satisfaction over time, and take action to address customer issues and feedback.
What types of businesses use AskNicely?
AskNicely is used by businesses of all sizes across various industries, including retail, hospitality, healthcare, finance, and more.
What is NPS?
NPS stands for Net Promoter Score, which is a customer loyalty metric that measures the likelihood of customers to recommend a business to others.
Can AskNicely integrate with other tools?
Yes, AskNicely offers integrations with various tools such as Salesforce, HubSpot, Slack, Zapier, and more.

QuestionPro

The most complete platform to solve all your insight needs.From basic surveys to complex research, customer experience and employee engagement.

Survey software for beginners to enterprise

Get started today and design your perfect survey. Add multiple question types, logic, and personalized branding. Deploy in seconds and analyze your data in real-time. You can access over 88 features and customizable templates.

Market Research tools for professionals

From Conjoint Analysis, MaxDiff, and A/B Testing to our Research Services, you will find the research tools you need to uncover complex insights and propel your business to the forefront of your industry. Collect market research responses compliant with multiple local and federal regulations.

The CX Software to turn customers into advocates

Empower your customers with the NPS+ survey question. This will help you identify what works for your promoters and what issues must be addressed immediately.
Create strategies to meet ever evolving customer expectations through journey mapping and closed loop tracking. Promoter amplification, detractor recovery, and customizable dashboards will make customers brand champions.

Create the best employee experience with Workforce

To create a truly empathetic organization, it's important to be able to effectively communicate and connect with employees, at scale. Employee needs are changing at a faster pace than ever before; while managing organizational culture, it’s critical to keep a pulse on the most important drivers of employee engagement and wellbeing, in real-time. Ongoing feedback from employees, delivered through intuitive dashboards, helps organizations take actions that will have the biggest impact.
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