Compare UniTel Voice and Zoho CRM Comparison
UniTel Voice UniTel Voice is the virtual phone system that lets entrepreneurs run & grow their business from anywhere. Find out more Try UniTel Voice	Zoho CRM Zoho CRM is an online Sales CRM software that manages your sales, marketing and support in one CRM platform. Rated The Best CRM System of 2022. Sign up for free. Find out more Try Zoho CRM
Try UniTel Voice	Try Zoho CRM

UniTel Voice

UniTel Voice is a virtual phone system designed for small businesses.

It provides a range of features including a virtual phone number, voicemail, call forwarding, and call routing.

With UniTel Voice, you can make and receive calls using a phone, computer, or mobile device, even if you are not at your physical business location.

This can be useful for businesses that need to be reachable by phone but may not have a dedicated office or phone line.

UniTel Voice is a cloud-based service, which means that it is accessed through the internet and does not require any special hardware or software to be installed.

It is generally considered to be a cost-effective and flexible alternative to traditional phone systems.

Why you should get it

1. Increased flexibility: With UniTel Voice, you can make and receive calls from any device, anywhere, as long as you have an internet connection. This can be particularly useful for businesses that have employees who work remotely or on the go.
2. Lower costs: Virtual phone systems like UniTel Voice can be more cost-effective than traditional phone systems, as they do not require the purchase of expensive hardware or installation fees.
3. Professional appearance: A virtual phone system can give your business a more professional appearance, as you can have a dedicated phone number and voicemail for your company.
4. Enhanced features: UniTel Voice includes a range of features such as call forwarding, call routing, and voicemail, which can help to improve the efficiency of your business communication.

Things to consider

1. Dependence on internet connection: To use UniTel Voice, you will need a reliable internet connection. If your internet goes down, you may not be able to make or receive calls.
2. Security concerns: As UniTel Voice is a cloud-based service, there is a risk that your data could be accessed by unauthorized parties. It is important to ensure that your account is properly secured and that you follow best practices for online security.
3. Limited functionality: While UniTel Voice offers many useful features, it may not have all of the functionality of a traditional phone system. This could be a drawback for businesses that require more advanced capabilities.
4. Service interruptions: As with any cloud-based service, there is a risk of service interruptions or outages, which could disrupt your ability to communicate with customers and clients.

How it works

1. Pick Your Number

Choose a toll free, local or vanity number that perfectly matches your business, or keep your existing number.

2. Record Your Greeting

Record a professional greeting and easily add department & employee extensions with voicemail.

3. Take Calls Anywhere

Calls, voicemails, & fax forward to your team’s extensions on their existing cell, home or office phones.

Help & Support

Who owns the numbers that are assigned to me by UniTel Voice and can I port or transfer them?

With UniTel Voice you are not renting your number nor are you under any contract that locks you in. You are the valid owner of a toll-free and a local number as long as you are in good standing (i.e., there are no balances on your account). You can transfer both your toll-free and local numbers to another provider at any time – no strings (or fees) attached.

Can I keep my existing number and use it as my UniTel Voice Number?

Yes. You can transfer your local or toll-free number to UniTel Voice at no charge. During the number selection step in the signup process, there will be the option it Transfer a phone number. 

Where are your data centers located?

UniTel’s Solutions are hosted in highly-available, redundant, and secure data centers. It's Primary Facility is located in Newark with additional infrastructure distributed across North America in key markets, including:

• Chicago
• New York
• Dallas
• Toronto

Does UniTel Voice have any setup fees, cancellation fees, activation fees, or porting fees?

Nope! No setup fees, no cancelation fees, no activation fees, and no porting fees whatsoever. No contracts locking you in either. You own your number – no strings attached. You can cancel your account and port your number to another provider at any time. There's also a 30-Day Money-Back Guarantee, so there’s no risk if you decide to give it a try!

Do I have to sign a contract?

No. There are no contracts and no long-term commitments. This is a month-to-month service that you can cancel at any time.

Does UniTel Voice completely replace my existing telephone service?

It can, but certainly doesn't have to.  Most customers use the UniTel Voice system with an app on their iPhone or Android phone, or simply forward to their existing phone number (i.e. cell number, existing business number, etc.)  

Do I need to install new phone lines or equipment?

No, you don't have to, but you can if you want to. UniTel Voice offers a virtual phone system that works with your existing phones (i.e., cell phones, landline, or VoIP). Calls that come into your UniTel Voice Number can ring an app on your iPhone or Android phone, or forward to whatever existing phone numbers, extensions, or voicemail box you designate. 

All plans come with the ability to forward calls to our mobile app if you would like to forward calls to a softphone or IP-device you'll want to choose the "Office" plan. 

What is the UniTel Voice Phone System?

The UniTel Voice Phone System helps your small business sound more professional and stay connected. With a local or toll-free number, extensions, call forwarding, on-hold music, dial-by-name directory, your small business can function and sound like a Fortune 500 company. 

When callers dial your number, they hear a custom main greeting giving them menu options from which to choose, (e.g., "Thank You for Calling XYZ Company, To Speak with our Sales Department, Please Press 1, for Customer Support Please Press 2...")

You can assign department and employee extensions to forward to multiple phone numbers, so you and your team can be reached on your home, office, VoIP, or cell phones. You can also receive voicemails and faxes online or via email.

Zoho CRM

Zoho CRM is a comprehensive customer relationship management (CRM) platform designed to help businesses of all sizes manage their customer relationships. It offers a wide range of features and tools to help businesses streamline their sales, marketing, customer service, and other customer-facing operations. Zoho CRM is suitable for businesses of all sizes, from small businesses to large enterprises.

Key Benefits and Features

• Lead and contact management
• Sales automation
• Marketing automation
• Customer service automation
• Analytics and reporting
• Integrations with other Zoho products
• Mobile app

How It Compares to Competitors

Zoho CRM is a comprehensive CRM platform that offers a wide range of features and tools to help businesses manage their customer relationships. It is competitively priced and offers a wide range of integrations with other Zoho products. It is also easy to use and has a mobile app for on-the-go access. Compared to other CRM platforms, Zoho CRM is a great option for businesses of all sizes.

Help & Support

What is Zoho CRM?

Zoho CRM is a cloud-based customer relationship management (CRM) platform that helps businesses of all sizes to manage their customer relationships, sales, and marketing activities.

What features does Zoho CRM offer?

Zoho CRM offers a range of features, including contact management, lead management, sales automation, marketing automation, customer support, analytics, and more.

What type of businesses can use Zoho CRM?

Zoho CRM is suitable for businesses of all sizes, from small businesses to large enterprises.

What platforms does Zoho CRM support?

Zoho CRM is available on web, mobile, and desktop platforms, including Windows, Mac, iOS, and Android.

Does Zoho CRM offer a free trial?

Yes, Zoho CRM offers a free 15-day trial for all plans.

Does Zoho CRM offer customer support?

Yes, Zoho CRM offers customer support via phone, email, and live chat.