In this book Fifteen Rules for Practical Knowledge Management (Beginner’s Guide), we will show you the top techniques, attitudes and behaviours for managing knowledge that you can promote and implement within your business or organisation.
Whether you’re a sole trader, small business owner, a contact centre manager or an executive for a multinational corporation – Knowledge Management matters.
There is no single plan or strategy that meets all of the needs for all types of businesses and organisations. You will need to handpick the strategies and techniques that are best suited to your business and your strategic goals.
This guide will help you to get started on your Knowledge Management journey, regardless of your experience or the size of your business or organisation.