Our list of the 12 best Help Desk Software – 2024

Streamline customer support with our help desk software. Improve response times, track tickets, and boost customer satisfaction.

To make it easier, we’ve grouped these into categories with the most popular first.

Although there are some similarities in features between these, depending on your situation, you might find one is more suitable to your needs.

Help Desk Software for Small Business Owners

  1. Zendesk

    Zendesk is award-winning customer service software trusted by 200K+ customers. Make customers happy via text, mobile, phone, email, live chat, social media.
  2. UserVoice

    B2B user feedback software to help you listen to and guide your customers, prioritize product features that matter, and innovate efficiently.
  3. GrooveHQ

    Groove is the Shared Inbox for small businesses looking for an alternative to Email.
  4. Help Scout

    Help Scout's shared inbox, help center, and live chat software gives your team the tools you need to easily manage customer communications.
  5. Happyfox

    Be known for great customer support with HappyFox, an Online help desk software and a web based support ticket system - Schedule a One-on-One Demo
  6. HappyFox

    Be known for great customer support with HappyFox, an Online help desk software and a web based support ticket system - Schedule a One-on-One Demo
  7. Intercom

    Intercom helps over 25,000 global organizations deliver better customer support via personalized conversations and automated support.
  8. LiveChat

    LiveChat is a customer service software that helps businesses provide fast, efficient customer service. It offers live chat, ticketing, and automation tools to help businesses communicate with customers in real-time and increase customer satisfaction.
  9. Groove

    Groove is the Shared Inbox for small businesses looking for an alternative to Email.

Help Desk Software for Marketing Professionals

  1. Helpjuice

    Helpjuice is a knowledge base software that helps businesses create and manage their own self-service customer support. It offers features like search, analytics, and custom branding to help businesses provide better customer service.

Help Desk Software for Product Managers

  1. TeamSupport

    Build stronger customer relationships with TeamSupport. Learn how our customer software is built to improve B2B customer loyalty for your business.
  2. TeamSupport

    Build a strong customer relationship with TeamSupport's customer support software. Our customer service platform helps reduce your churn rate.
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