Our list of the 12 best Knowledge Management – 2024

Find the best Knowledge Management tools and platforms to help your staff and customers get the answers they need quickly.

To make it easier, we’ve grouped these into categories with the most popular first.

Although there are some similarities in features between these, depending on your situation, you might find one is more suitable to your needs.

Knowledge Management for Small Business Owners

  1. Trainual

    The easiest way to train and grow your team.
  2. Zendesk

    Zendesk is award-winning customer service software trusted by 200K+ customers. Make customers happy via text, mobile, phone, email, live chat, social media.
  3. Process Fusion

    The only intelligent cloud automation platform that simplifies business processes with complete management of document capture and print infrastructures.
  4. UserVoice

    B2B user feedback software to help you listen to and guide your customers, prioritize product features that matter, and innovate efficiently.
  5. Help Scout

    Help Scout's shared inbox, help center, and live chat software gives your team the tools you need to easily manage customer communications.
  6. Happyfox

    Be known for great customer support with HappyFox, an Online help desk software and a web based support ticket system - Schedule a One-on-One Demo
  7. Process Street

    Process Street is a simple, free and powerful way to manage your team’s recurring checklists and procedures.
  8. Notion

    We’re more than a doc. Or a table. Customize Notion to work the way you do.
  9. Creately

    Creately is the world's 1st work management platform that runs on a smart visual canvas. 
  10. WHALE

  11. Connectteam

    Communicate, manage, and train your non-desk employees with Connecteam’s all-in-one company app. Easy to use, easy to customize, and easy to scale.

Knowledge Management for Product Managers

  1. TeamSupport

    Build stronger customer relationships with TeamSupport. Learn how our customer software is built to improve B2B customer loyalty for your business.
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