Good Business Kit.

Our list of the 23 best Multi-Channel Support – 2025

To make it easier, we’ve grouped these into categories with the most popular first.

Although there are some similarities in features between these, depending on your situation, you might find one is more suitable to your needs.

Multi-Channel Support for Small Business Owners

  1. Zendesk

    Zendesk is award-winning customer service software trusted by 200K+ customers. Make customers happy via text, mobile, phone, email, live chat, social media.
    Get nowFind out more

  2. Smile.io

    Increase retention and boost customer engagement with an easy to use loyalty program built for small businesses!
    Get nowFind out more

  3. Medallia

    A Net Promoter Score (NPS) represents the Voice of the Customer by measuring customer loyalty to a product or service and if they would recommend it.
    Get nowFind out more

  4. UserVoice

    B2B user feedback software to help you listen to and guide your customers, prioritize product features that matter, and innovate efficiently.
    Get nowFind out more

  5. LiveAgent

    LiveAgent is a customer service software that helps businesses manage customer inquiries and provide better customer service.
    Get nowFind out more

  6. GrooveHQ

    Groove is the Shared Inbox for small businesses looking for an alternative to Email.
    Get nowFind out more

  7. Help Scout

    Help Scout's shared inbox, help center, and live chat software gives your team the tools you need to easily manage customer communications.
    Get nowFind out more

  8. Happyfox

    Be known for great customer support with HappyFox, an Online help desk software and a web based support ticket system - Schedule a One-on-One Demo
    Get nowFind out more

  9. SAP Ariba

    Ariba Purchase Order Management helps companies streamline their procurement process, reduce costs, and increase visibility into their spend. It automates the entire purchase order process, from requisition to payment, to ensure accuracy and compliance.
    Get nowFind out more

  10. Groove

    Groove is the Shared Inbox for small businesses looking for an alternative to Email.
    Get nowFind out more

  11. HappyFox

    Be known for great customer support with HappyFox, an Online help desk software and a web based support ticket system - Schedule a One-on-One Demo
    Get nowFind out more

  12. Infobip

  13. LiveChat

    LiveChat is a customer service software that helps businesses provide fast, efficient customer service. It offers live chat, ticketing, and automation tools to help businesses communicate with customers in real-time and increase customer satisfaction.
    Get nowFind out more

  14. Mobivate

  15. Freshdesk Contact Centre

    Make it easy for your agents to provide exceptional voice service with an intuitive, all-in-one contact center solution.
    Free TrialFind out more

  16. Mblox

Multi-Channel Support for Marketing Professionals

  1. Helpjuice

    Helpjuice is a knowledge base software that helps businesses create and manage their own self-service customer support. It offers features like search, analytics, and custom branding to help businesses provide better customer service.
    Get nowFind out more

Multi-Channel Support for Product Managers

  1. TeamSupport

    Build stronger customer relationships with TeamSupport. Learn how our customer software is built to improve B2B customer loyalty for your business.
    Get nowFind out more

  2. TeamSupport

    Build a strong customer relationship with TeamSupport's customer support software. Our customer service platform helps reduce your churn rate.
    Get nowFind out more

Multi-Channel Support for Managers and Leaders

  1. Freshservice

    Get started now with our intuitive, right-sized service management solution.
    Start trialFind out more

Multi-Channel Support for Retailers

  1. LoyaltyLion

    LoyaltyLion is a comprehensive loyalty program designed to help ecommerce stores increase customer loyalty and engagement.
    Get nowFind out more

  2. LoyaltyPlant

    LoyaltyPlant is a loyalty program solution for businesses that helps them to increase customer loyalty and engagement.
    Get nowFind out more

  3. ClearSale

    ClearSale is an AI-powered fraud prevention solution that helps businesses reduce chargebacks and false declines.
    Get nowFind out more
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