Compare Freshdesk and Keap

Comparison

Freshdesk Logo

Freshdesk

Explore why Freshdesk Omnichannel Suite is the most complete support solution with the fastest time-to-value. Find out more
Keap Logo

Keap

Keap helps 125,000+ businesses achieve their goals with CRM and sales and marketing automation. Find out more
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Why you should consider it
  • Companies using Freshdesk have seen a 27% increase in customer satisfaction.
  • Freshdesk has a 94% customer satisfaction rating on G2 Crowd.
  • Freshdesk has helped over 150,000 businesses worldwide improve their customer support.
What are the benefits?
  • Customizable ticket workflows
  • Easy-to-use interface
  • Multi-channel support options
  • Powerful automation capabilities
Things to look out for
  • Limited customization options
  • No built-in chatbot
  • Pricing is high
  • Reporting features are basic
Who is it for?
  • Managers and Leaders
  • Contact Centre Teams
  • Sales and Marketing Teams
  • Small Business Owners
  • Marketing Agencies
  • Small Business Owners
Features
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3
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21
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Managers and Leaders

Freshdesk

Meet your expanding customer support needs by integrating flexibly with rich APIs and pre-delivered integrations across 1,000+ Marketplace apps.

Accelerate customer experience innovation



Engage in more meaningful conversations every day, across every channel, with every customer.
Delight your customers with effortless customer service.

Leverage a flexible, end-to-end, AI-powered enterprise platform to unify customer experiences.

Help & Support

What integrations does Freshdesk support?
Freshdesk supports integrations with popular business tools like CRM, marketing automation, project management, and e-commerce software, among others.
What security measures does Freshdesk have?
Freshdesk has several security measures in place like SSL encryption, 2-factor authentication, IP restrictions, audit logs, and compliance with data privacy regulations like GDPR and HIPAA.
What support options are available for Freshdesk users?
Freshdesk provides support through email, phone, chat, and a knowledge base with articles, videos, and community forums.
What is Freshdesk?
Freshdesk is a cloud-based customer support software that streamlines customer conversations across multiple channels like email, phone, chat, and social media.
What are the key features of Freshdesk?
The key features of Freshdesk include ticket management, team collaboration, automation, self-service, reporting and analytics, integrations, and security.
What is the pricing for Freshdesk?
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What types of businesses can use Freshdesk?
Freshdesk is suitable for businesses of all sizes and industries that need a customer support software to manage customer conversations and support operations.
What channels can Freshdesk support?
Freshdesk can support customer conversations across multiple channels like email, phone, chat, social media, and web.

Keap

Keap helps 125,000+ businesses achieve their goals with CRM and sales and marketing automation.

CRM

Keap’s client management system improves organization, increases efficiency, and delights your clients every step of the way. Let the software handle the follow-up and get you paid while you focus on providing great service.

Sales Pipeline

Track and manage your leads and clients throughout the entire sales process with one single view. Track opportunities from stage to stage based on specific actions.

Sales and Marketing Automation

Use the powerful Advanced Automations to automatically nurture leads to paying clients. Send personalized messages based on key actions, tags, and events. Or use Easy Automation to set up quick, pre-built campaigns to save you time.

Appointments

Let your leads schedule meetings with you online using Appointments. Easily make schedule adjustments and never miss a meeting.

Quotes and Payments

Make it easy for customers to choose you and pay you. Collect payment through WePay, PayPal and Stripe.

Integrations

Be more efficient and productive by connecting your data, applications, and devices from across your business. All your favourites including Gmail, Outlook, Zapier and Quickbooks are readily available.


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