Best VOIP-enabled Voice and Telephony Call Centre CRM software for Small Businesses 2023

23 November 2022 • 3 min read

#VoiceandTelephony

These 6 Voice and Telephony can help any small business to quickly start a call centre based sales and service team, anywhere, online.

If you’re looking to digitise the way you do business, there’s nothing more important than making it easy for your employees to reach customers via telephone. Telephone is such an important engagement tool for sales teams, and if customers need technical support, the first thing they will want to do is contact a specialist over the phone.

A lot of CRM tools now include VOIP enabled voice and telephony capability which means you can make and receive calls directly within the browser, and all customer contact interaction histories and call recordings can be quickly accessed alongside the customer record.

This makes it much easier for sales and service teams to manage multiple customer engagements and quickly respond to customer enquires.

One of the challenges with many startup businesses is the ability to scale and grow on demand. By leveraging a softphone built into your CRM you can quickly hire new staff anywhere in the world and have them start answering phone calls within minutes. No more desk phones and setting up landline phone numbers, these new CRM can provision a VOIP extension within seconds.

We love Zoho CRM because you can engage multi-channel connectivity with voice and two-way SMS as well as managing calls using advanced call center features like Call Barging, Power Dialer, and Queue Performance Metrics. It’s designed for businesses looking to scale with a large contact centre.

If you’re running a small business or startup, we also think you should consider PipeDrive because it seamlessly integrates telephony and helps you manage a sales pipeline, as well as integrating with other services like webchat.

Here’s our top picks for you to try out:

Zoho CRM – Zoho CRM empowers a global network of over 250,000 businesses in 180 countries to convert more leads, engage with customers, and grow their revenue.
PipeDrive – Pipedrive is the easy-to-use, #1 user-rated CRM tool. Get more qualified leads and grow your business.
MightyCall – MightyCall is a fast and secure virtual phone system that provides online phone numbers for business.
Freshdesk Contact Centre – Make it easy for your agents to provide exceptional voice service with an intuitive, all-in-one contact center solution.
UniTel Voice – UniTel Voice is the virtual phone system that lets entrepreneurs run & grow their business from anywhere.
Aloware – Contact center software for inside sales teams. Turn more leads into deals with Aloware.

The winner for small business — PipeDrive

Pipedrive is the easy-to-use, #1 user-rated CRM tool. Get more qualified leads and grow your business.

Set up your pipeline

Create the stages of your sales funnel or use an existing template. Add your deals or import them automatically from a spreadsheet or CRM.

Track progress

Get automatic alerts and reminders to keep deals on track. Sales forecasts update every time you move a deal down the funnel.

Automate growth

Review analytics and use AI technology to help you identify opportunities to close more sales. Automate routine tasks and admin work.

The runner up for Voice and Telephony — Zoho CRM

Zoho CRM empowers a global network of over 250,000 businesses in 180 countries to convert more leads, engage with customers, and grow their revenue.