Top 9 customer feedback form and survey platforms 2023
Are you looking for ways to grow your business? If so, finding a platform to help you manage data collection, forms and surveys are a great way to get started getting feedback and collecting insights from your customers.
Surveys are a powerful tool that can help you collect valuable data from your customers and prospects. And it can help you grow your business, by making more informed decisions to improve your products or services.
By implementing a feedback survey, it can also help you understand your customers better, identify areas of improvement, and measure the success of your marketing campaigns. They can also help you gain insights into customer preferences and behaviours, which can help you make better decisions and improve your products and services.
Customer surveys can help you get feedback from your customers and prospects, which can help you make better decisions and improve your products and services. You can also use online forms to collect data on customer preferences and behavioural insights, which can help you better understand your target audience and create more effective marketing campaigns.
There are many tools available to help you create forms and surveys. Some of the most popular tools include AskNicely, Outgrow, QuestionPro, GetFeedback, Delighted, InMoment, airSlate, and Sendinblue and can help you with:
1. Getting valuable customer feedback: Forms and surveys can help you get valuable feedback from your customers and prospects, which can help you make better decisions and improve your products and services.
2. Identifying areas of improvement: Forms and surveys can help you identify areas of improvement in your products and services, which can help you make better decisions and improve customer satisfaction.
3. Measuring the success of your marketing campaigns: Forms and surveys can help you measure the success of your marketing campaigns, which can help you make better decisions and improve your ROI.
4. Gaining insights into customer preferences and behaviors: Forms and surveys can help you gain insights into customer preferences and behaviors, which can help you better understand your target audience and create more effective marketing campaigns.
5. Collecting data on customer preferences and behaviors: Forms and surveys can help you collect data on customer preferences and behaviors, which can help you better understand your target audience and create more effective marketing campaigns.
6. Improving customer satisfaction: Forms and surveys can help you identify areas of improvement in your products and services, which can help you make better decisions and improve customer satisfaction.
But there’s also some things you should consider:
1. Data security: Forms and surveys can be vulnerable to data security risks, such as data breaches and unauthorized access. It’s important to ensure that your forms and surveys are secure and that you have the right security measures in place.
2. Privacy: Forms and surveys can also be vulnerable to privacy risks, such as the misuse of customer data. It’s important to ensure that your forms and surveys are compliant with data privacy laws and that you have the right privacy measures in place.
Customer feedback forms can be a powerful tool to help you grow your business. They can help you get valuable feedback from your customers and prospects, identify areas of improvement, measure the success of your marketing campaigns, and gain insights into customer preferences and behaviors. However, it’s important to ensure that your forms and surveys are secure and compliant with data privacy laws.
Here’s some great tools to help you build customisable online forms and surveys for your business:
- airSlate — Design, integrate, and automate document workflows using a single platform. From document generation to contract negotiation, eSignatures and payments ‒ configure an infinite array of business workflows in minutes with an all-in-one, no-code solution.
- Sendinblue — Take your digital marketing to the next level.
- Upflowy — Upflowy is a drag and drop tool to build and optimize web experiences.
- UserVoice — B2B user feedback software to help you listen to and guide your customers, prioritize product features that matter, and innovate efficiently.
- Pardot — Pardot is a B2B marketing automation platform that helps marketers create more leads, generate more pipeline, and empower sales to close more deals. It provides powerful tools to create, deploy, and manage online marketing campaigns.
- InMoment — InMoment’s Experience Improvement (XI) approach goes beyond traditional customer experience (CX) management and combines data, technology & industry expertise.
- RoboForm — Multi-platform secure password manager. One click logins on Chrome, Firefox, Safari, IE, Opera, Edge, Windows, Mac, iOS, Android.
- QuestionPro — The most complete platform to solve all your insight needs. From basic surveys to complex research, customer experience and employee engagement.
- FormAssembly — Build secure online forms with our online form builder. Send data to Salesforce and tools with our web to anything solution. No code needed.
- Hotjar — The next best thing to sitting beside someone browsing your site. See where they click, ask what they think, and learn why they drop off. Get started for free.
- HelloSign — Dropbox Sign (formerly HelloSign) is the easiest way to send, receive and manage legally binding electronic signatures. Try it free!
- Formidable Forms — Formidable Forms is the best WordPress forms plugin. Over 300,000 professionals use our WordPress form builder to create contact forms, surveys, calculators, and other WP forms
- Adobe Acrobat — Adobe Acrobat is the world’s leading PDF solution. Create, edit, sign, and share PDFs faster and easier than ever. Get the most complete PDF solution to simplify your work and boost productivity.
- RightSignature — Rightsignature is an online platform that helps businesses and individuals securely sign documents online. It offers a secure, fast, and legally binding way to sign documents from any device.
- Delighted — The fastest and easiest way to gather actionable customer, product, and employee feedback
- Wufoo — Wufoo’s online form builder helps you create custom forms in minutes. Use Wufoo to create registration forms, application forms, surveys, contact forms, payment forms and more. Sign up free!
- Formstack — Capture data, generate documents, and collect signatures with easy-to-use workflow automation software. Learn how our workflow solutions can accelerate your digital work.
- SurveyMonkey — Use SurveyMonkey to drive your business forward by using a free online survey tool to capture the voices and opinions of the people who matter most to you.
- AskNicely — AskNicely provides a platform for service businesses to empower their frontline teams, make every customer experience awesome, and accelerate growth.
- FormKeep — FormKeep is a simple, secure form service that helps you collect data from your website and send it to the tools you use. It’s fast, reliable, and easy to set up.