Compare 20NINE CRM and Freshdesk Comparison
20NINE CRM An alternative to cumbersome CRM for small businesses. Manage clients, sales, communication & documents from the mobile and computer! Find out more Try 20NINE CRM	Freshdesk Explore why Freshdesk Omnichannel Suite is the most complete support solution with the fastest time-to-value. Find out more Try Freshdesk
Try 20NINE CRM	Try Freshdesk

20NINE CRM

An alternative to cumbersome CRM for small businesses. Manage clients, sales, communication & documents from the mobile and computer!

Get it all in one App! Clients, communication, e-signing, document management, sales & invoicing. 

Connect 20NINE as a small business CRM to other applications like Office 365, Fortnox, LinkedIn, Teams, Mailchimp, WordPress, Dropbox and Google Workspace.

Activity board for deals – Gives control of your daily, weekly, monthly actions – Gives both the short-term and long-term focus in the same view – Gives better focus on the next action in each business process – Gives a better overview over your different processes – Gives access to easy to use CRM logic
A shared phonebook See who is calling even if the person is not in your own phone book. 20NINE collects your colleagues’ contacts from the phone and shows the name, type of contact and the company of the caller.
Like a digital Swiss army knife Connect 20NINE as a small business CRM to other applications like Office 365, Fortnox, LinkedIn, Teams, Mailchimp, WordPress, Dropbox and Google Workspace.
Work smarter not harder Use document templates and E-Signing directly from your mobile phone with a mobile small business CRM.
Send personalised mass emails Send and track personal mass emails in real-time from 20NINE with your Office 365 or Gmail account. Automatic tracking of who opened and clicked on links helps you create warm call lists in no time. You can also catch new leads from your website with the plugin for WordPress.

Freshdesk

Meet your expanding customer support needs by integrating flexibly with rich APIs and pre-delivered integrations across 1,000+ Marketplace apps.

Accelerate customer experience innovation

• Route service teams efficiently based on availability, proximity and skillset. Offer customers real-time updates via conversational bots and simplified appointment scheduling.
• Now more than ever, field teams need to serve customers safely and effectively while working remotely. Offer field service that remote agents can trust to easily resolve issues while on the road.
• Prompt agents with a 360-degree customer view and guided resolutions to improve call productivity. Take advantage of powerful routing engines that dramatically reduce call wait times and achieve smarter escalations.
• Have more effective phone conversations and connect customers to the right expert, from the beginning.
• Help customers find answers fast. Launch AI-powered chatbots to easily guide customers in solving their questions.
• Impress customers with availability in their channel of choice, and seamless transitions at any point in their journey. Integrate a blend of conversational experiences including live-chat, web, mobile and contact center support.
• Save time and reduce repetitive tasks. Help agents rapidly resolve customer inquiries with workforce automation and knowledge from one, unified platform.
• Provide the best, most intuitive support across all channels. Proactively understand customer needs to serve excellence, the first time.
• Achieve speed in delivering remarkable customer service. Freshdesk customers realize service productivity gains in under 3 months, and innovate faster with the NEO platform.
• Give agents more context and automation to proactively understand customer needs and offer the next-best-action.
• Simplify every experience and put customers back in control by offering the support they expect, in their channel of choice.
• Reimagine more meaningful conversations and turn service agents into customer champions. Launch customer and employee delight in under 3 months!
• Explore why Freshdesk Omnichannel Suite is the most complete support solution with the fastest time-to-value.

Engage in more meaningful conversations every day, across every channel, with every customer.
Delight your customers with effortless customer service.

Leverage a flexible, end-to-end, AI-powered enterprise platform to unify customer experiences.

Help & Support

What integrations does Freshdesk support?

Freshdesk supports integrations with popular business tools like CRM, marketing automation, project management, and e-commerce software, among others.

What security measures does Freshdesk have?

Freshdesk has several security measures in place like SSL encryption, 2-factor authentication, IP restrictions, audit logs, and compliance with data privacy regulations like GDPR and HIPAA.

What support options are available for Freshdesk users?

Freshdesk provides support through email, phone, chat, and a knowledge base with articles, videos, and community forums.

What is Freshdesk?

Freshdesk is a cloud-based customer support software that streamlines customer conversations across multiple channels like email, phone, chat, and social media.

What are the key features of Freshdesk?

The key features of Freshdesk include ticket management, team collaboration, automation, self-service, reporting and analytics, integrations, and security.

What is the pricing for Freshdesk?

Sorry, I am not able to answer this question as per the instructions provided.

What types of businesses can use Freshdesk?

Freshdesk is suitable for businesses of all sizes and industries that need a customer support software to manage customer conversations and support operations.

What channels can Freshdesk support?

Freshdesk can support customer conversations across multiple channels like email, phone, chat, social media, and web.