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Meet your expanding customer support needs by integrating flexibly with rich APIs and pre-delivered integrations across 1,000+ Marketplace apps.
Accelerate customer experience innovation
- Route service teams efficiently based on availability, proximity and skillset. Offer customers real-time updates via conversational bots and simplified appointment scheduling.
- Now more than ever, field teams need to serve customers safely and effectively while working remotely. Offer field service that remote agents can trust to easily resolve issues while on the road.
- Prompt agents with a 360-degree customer view and guided resolutions to improve call productivity. Take advantage of powerful routing engines that dramatically reduce call wait times and achieve smarter escalations.
- Have more effective phone conversations and connect customers to the right expert, from the beginning.
- Help customers find answers fast. Launch AI-powered chatbots to easily guide customers in solving their questions.
- Impress customers with availability in their channel of choice, and seamless transitions at any point in their journey. Integrate a blend of conversational experiences including live-chat, web, mobile and contact center support.
- Save time and reduce repetitive tasks. Help agents rapidly resolve customer inquiries with workforce automation and knowledge from one, unified platform.
- Provide the best, most intuitive support across all channels. Proactively understand customer needs to serve excellence, the first time.
- Achieve speed in delivering remarkable customer service. Freshdesk customers realize service productivity gains in under 3 months, and innovate faster with the NEO platform.
- Give agents more context and automation to proactively understand customer needs and offer the next-best-action.
- Simplify every experience and put customers back in control by offering the support they expect, in their channel of choice.
- Reimagine more meaningful conversations and turn service agents into customer champions. Launch customer and employee delight in under 3 months!
- Explore why Freshdesk Omnichannel Suite is the most complete support solution with the fastest time-to-value.
Engage in more meaningful conversations every day, across every channel, with every customer.
Delight your customers with effortless customer service.
Leverage a flexible, end-to-end, AI-powered enterprise platform to unify customer experiences.