Compare 20NINE CRM and Freshworks Comparison
20NINE CRM An alternative to cumbersome CRM for small businesses. Manage clients, sales, communication & documents from the mobile and computer! Find out more Try 20NINE CRM	Freshworks Intuitive and easy to use software, which helps your staff build and create lasting relationships with customers for life. Find out more Try Freshworks
Try 20NINE CRM	Try Freshworks

20NINE CRM

An alternative to cumbersome CRM for small businesses. Manage clients, sales, communication & documents from the mobile and computer!

Get it all in one App! Clients, communication, e-signing, document management, sales & invoicing. 

Connect 20NINE as a small business CRM to other applications like Office 365, Fortnox, LinkedIn, Teams, Mailchimp, WordPress, Dropbox and Google Workspace.

Activity board for deals – Gives control of your daily, weekly, monthly actions – Gives both the short-term and long-term focus in the same view – Gives better focus on the next action in each business process – Gives a better overview over your different processes – Gives access to easy to use CRM logic
A shared phonebook See who is calling even if the person is not in your own phone book. 20NINE collects your colleagues’ contacts from the phone and shows the name, type of contact and the company of the caller.
Like a digital Swiss army knife Connect 20NINE as a small business CRM to other applications like Office 365, Fortnox, LinkedIn, Teams, Mailchimp, WordPress, Dropbox and Google Workspace.
Work smarter not harder Use document templates and E-Signing directly from your mobile phone with a mobile small business CRM.
Send personalised mass emails Send and track personal mass emails in real-time from 20NINE with your Office 365 or Gmail account. Automatic tracking of who opened and clicked on links helps you create warm call lists in no time. You can also catch new leads from your website with the plugin for WordPress.

Freshworks

Best-in-class customer and employee engagement - a software suite that is intuitive and easy to use so you have a happy and engaged workforce who in turn help you build and create lasting relationships with customers for life.

With Freshworks CRM, powered by Freddy AI, discover the best leads, boost customer engagement, drive deals to closure, and nurture existing customers with a smart, comprehensive solution.

Top features:

• Understand visitor intent. Track page visits and even actions on your site.
• Chat in real-time with website visitors using AI-powered chatbots
• Build custom web forms and automatically capture visitor information
• Tailor email campaigns and generate cost-effective leads for sales
• Get a 360° view of a customer. Capture all customer interactions in one place
• Freddy AI identifies your best leads - the ones that are most likely to convert
• Set up welcome emails or personalized journeys based on actions
• Communicate across Phone, Email, Whatsapp, Chat
• See your deals move, stagewise. Review and act on deals you need to close.
• Freddy AI analyzes every deal and helps you with insights and next best actions
• Create an accurate AI-powered forecast and help the sales team take action
• Collaborate on Slack across departments to close deals faster
• Categorize customers based on engagement score. Target messages to boost LTV
• Bring sales and support together through the Freshdesk integration
• Proactively surface insights and actions to help your customers grow