Compare 8x8 and Intercom Comparison
8x8 8x8 helps businesses of all sizes empower employees and delight customers with a unified platform for contact center, business phone, video, and chat. Find out more Try 8x8	Intercom Intercom helps over 25,000 global organizations deliver better customer support via personalized conversations and automated support. Find out more Try Intercom
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8x8

8x8 is a cloud-based communications platform that offers a range of services to help businesses improve their communication and collaboration.

It provides a complete solution for voice, video, chat, and contact center needs, all in one place.

Who Should Use 8x8?

• Small to medium-sized businesses
• Enterprise-level organizations
• Remote teams and workforces
• Businesses with a need for reliable and secure communication channels

Key Benefits and Features

8x8 offers a range of benefits and features that make it a top choice for businesses looking to improve their communication and collaboration:

• Cloud-based platform for easy access and management
• Integrated voice, video, chat, and contact center services
• Reliable and secure communication channels
• Mobile app for remote access and management
• Advanced analytics and reporting for performance tracking
• Customizable and scalable solutions to fit specific business needs

How 8x8 Compares with Competitors

8x8 is a leading cloud communications platform that competes with other top providers in the market.

Here are some key ways in which it stands out:

• Integrated platform: 8x8 offers a complete solution for voice, video, chat, and contact center needs, all in one place.
• Reliability and security: 8x8 provides reliable and secure communication channels to ensure business continuity and data protection.
• Scalability: 8x8 offers customizable and scalable solutions to fit specific business needs, making it a top choice for businesses of all sizes.

Help & Support

How does 8x8 ensure security and compliance?

8x8 follows strict security protocols and is compliant with various industry regulations such as HIPAA, PCI DSS, and GDPR.

What integrations does 8x8 offer?

8x8 offers integrations with various CRM, helpdesk, and productivity tools including Salesforce, Zendesk, Microsoft Teams, and Google Workspace.

What type of support does 8x8 offer?

8x8 offers 24/7 technical support and a dedicated customer success manager for enterprise customers.

What is the pricing for 8x8 services?

Sorry, pricing information is excluded from this list of FAQs.

What is 8x8?

8x8 is a cloud communications and customer engagement platform that provides voice, video, chat and contact center solutions for businesses of all sizes.

What services does 8x8 offer?

8x8 offers a range of services including cloud phone systems, video conferencing, contact center solutions, team messaging, and analytics.

What industries does 8x8 serve?

8x8 serves a wide range of industries including healthcare, education, financial services, government, retail, and more.

Intercom

Intercom is a comprehensive customer communication platform that helps businesses connect with their customers in a more meaningful way. It provides a suite of tools that enable businesses to communicate with customers in real-time, build relationships, and increase customer engagement.

Intercom is designed to help businesses of all sizes, from small startups to large enterprises, to better understand their customers and provide them with the best possible customer experience.

Key Benefits and Features

Intercom offers a range of features that help businesses communicate with their customers in a more effective and efficient way. These features include:

• Real-time messaging: Intercom enables businesses to communicate with customers in real-time, allowing them to respond quickly to customer inquiries and provide timely support.
• Customer segmentation: Intercom allows businesses to segment their customers based on their behavior, preferences, and other criteria, allowing them to target their communications more effectively.
• Analytics and insights: Intercom provides businesses with detailed analytics and insights into their customers, allowing them to better understand their customers and optimize their customer experience.
• Integrations: Intercom integrates with a range of third-party services, allowing businesses to extend the functionality of their customer communication platform.

Who Should Use Intercom?

Intercom is designed to help businesses of all sizes, from small startups to large enterprises, to better understand their customers and provide them with the best possible customer experience. It is particularly well-suited for businesses that need to communicate with their customers in real-time, segment their customers, and gain insights into their customers’ behavior.

How Does Intercom Compare to Its Competitors?

Intercom is a comprehensive customer communication platform that offers a range of features and benefits that are not available in other customer communication platforms. It is designed to help businesses of all sizes to better understand their customers and provide them with the best possible customer experience.

Intercom is also more affordable than many of its competitors, making it an attractive option for businesses on a budget.