Compare 8x8 and LiveChat

Comparison

8x8

8x8 helps businesses of all sizes empower employees and delight customers with a unified platform for contact center, business phone, video, and chat. Find out more

LiveChat

Secure & user-friendly web communication app. Join over 36,000 companies from 150 countries that use LiveChat. Try now, chat for free! Find out more
Try 8x8Try LiveChat
Why you should consider it
  • LiveChat has an average response time of 23 seconds
  • LiveChat has been used to handle over 1 billion chats
  • LiveChat has over 30,000 customers in 150+ countries
What are the benefits?
  • Enhanced Customer Experience
  • Customizable
  • Easy-to-Use
Things to look out for
  • Limited customization options
  • Limited integrations available
  • May require technical expertise
  • No free plan available
  • Pricing can be high
Who is it for?
  • Customer Service Teams
  • Entrepreneurs
  • Healthcare Professionals
  • IT Professionals
  • Marketing Teams
  • Remote Workers
  • Sales Teams
  • Small Business Owners
  • Service Providers
  • Small Business Owners
Features

Customer Service Teams

8x8

8x8 is a cloud-based communications platform that offers a range of services to help businesses improve their communication and collaboration.

It provides a complete solution for voice, video, chat, and contact center needs, all in one place.

Who Should Use 8x8?

Key Benefits and Features

8x8 offers a range of benefits and features that make it a top choice for businesses looking to improve their communication and collaboration:

How 8x8 Compares with Competitors

8x8 is a leading cloud communications platform that competes with other top providers in the market.

Here are some key ways in which it stands out:

Help & Support

How does 8x8 ensure security and compliance?
8x8 follows strict security protocols and is compliant with various industry regulations such as HIPAA, PCI DSS, and GDPR.
What integrations does 8x8 offer?
8x8 offers integrations with various CRM, helpdesk, and productivity tools including Salesforce, Zendesk, Microsoft Teams, and Google Workspace.
What type of support does 8x8 offer?
8x8 offers 24/7 technical support and a dedicated customer success manager for enterprise customers.
What is the pricing for 8x8 services?
Sorry, pricing information is excluded from this list of FAQs.
What is 8x8?
8x8 is a cloud communications and customer engagement platform that provides voice, video, chat and contact center solutions for businesses of all sizes.
What services does 8x8 offer?
8x8 offers a range of services including cloud phone systems, video conferencing, contact center solutions, team messaging, and analytics.
What industries does 8x8 serve?
8x8 serves a wide range of industries including healthcare, education, financial services, government, retail, and more.

LiveChat

LiveChat - The Ultimate Customer Support Tool

Summary

LiveChat is a customer support tool that enables businesses to communicate with their customers in real-time.

It is a powerful software that helps businesses to provide exceptional customer service and increase sales.

It is easy to use and comes with a range of features that make it stand out from its competitors.

Who should use it?

Basically, any business that wants to provide excellent customer support and increase sales should use LiveChat.

Key Benefits and Features

Comparison with Competitors

LiveChat is a powerful tool that stands out from its competitors in terms of its features and ease of use.

Here are some key differences between LiveChat and its competitors:

Overall, LiveChat is a great tool for businesses that want to provide excellent customer support and increase sales.

Its range of features and ease of use make it a top choice for businesses of all sizes.

Help & Support

What is LiveChat?
LiveChat is a customer service software for online sales and customer support. It allows businesses to communicate with their customers in real-time via chat.
How does LiveChat work?
LiveChat is a web-based application that can be accessed through a web browser or a mobile app. Once installed, it allows businesses to chat with their website visitors and customers in real-time.
What are the benefits of using LiveChat?
LiveChat offers a number of benefits, including increased customer satisfaction, improved customer service, and increased sales and conversions. It also allows businesses to reduce their customer support costs and improve their overall efficiency.
What features does LiveChat offer?
LiveChat offers a range of features, including chatbots, file sharing, visitor tracking, ticketing, and integrations with other software tools.
Is LiveChat secure?
Yes, LiveChat is secure. It uses 256-bit SSL encryption to protect customer data and all chats are stored securely on LiveChat servers.
What kind of businesses can use LiveChat?
LiveChat is suitable for businesses of all sizes and industries, including e-commerce, SaaS, healthcare, education, and more.
What kind of support does LiveChat offer?
LiveChat offers 24/7 customer support via chat, email, and phone. They also have a knowledge base and community forum for self-help.
Can I try LiveChat before I buy it?
Yes, LiveChat offers a 14-day free trial with no credit card required.

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