Compare 8x8 and ZendeskComparison | |
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8x88x8 helps businesses of all sizes empower employees and delight customers with a unified platform for contact center, business phone, video, and chat. Find out more |  ZendeskZendesk is award-winning customer service software trusted by 200K+ customers. Make customers happy via text, mobile, phone, email, live chat, social media. Find out more |
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Customer Service Teams
Keep up to date about Analytics & Reporting offers like 8x8
Privacy8x8
8x8 is a cloud-based communications platform that offers a range of services to help businesses improve their communication and collaboration.
It provides a complete solution for voice, video, chat, and contact center needs, all in one place.
Who Should Use 8x8?
- Small to medium-sized businesses
- Enterprise-level organizations
- Remote teams and workforces
- Businesses with a need for reliable and secure communication channels
Key Benefits and Features
8x8 offers a range of benefits and features that make it a top choice for businesses looking to improve their communication and collaboration:
- Cloud-based platform for easy access and management
- Integrated voice, video, chat, and contact center services
- Reliable and secure communication channels
- Mobile app for remote access and management
- Advanced analytics and reporting for performance tracking
- Customizable and scalable solutions to fit specific business needs
How 8x8 Compares with Competitors
8x8 is a leading cloud communications platform that competes with other top providers in the market.
Here are some key ways in which it stands out:
- Integrated platform: 8x8 offers a complete solution for voice, video, chat, and contact center needs, all in one place.
- Reliability and security: 8x8 provides reliable and secure communication channels to ensure business continuity and data protection.
- Scalability: 8x8 offers customizable and scalable solutions to fit specific business needs, making it a top choice for businesses of all sizes.
Help & Support
- How does 8x8 ensure security and compliance?
- 8x8 follows strict security protocols and is compliant with various industry regulations such as HIPAA, PCI DSS, and GDPR.
- What integrations does 8x8 offer?
- 8x8 offers integrations with various CRM, helpdesk, and productivity tools including Salesforce, Zendesk, Microsoft Teams, and Google Workspace.
- What type of support does 8x8 offer?
- 8x8 offers 24/7 technical support and a dedicated customer success manager for enterprise customers.
- What is the pricing for 8x8 services?
- Sorry, pricing information is excluded from this list of FAQs.
- What is 8x8?
- 8x8 is a cloud communications and customer engagement platform that provides voice, video, chat and contact center solutions for businesses of all sizes.
- What services does 8x8 offer?
- 8x8 offers a range of services including cloud phone systems, video conferencing, contact center solutions, team messaging, and analytics.
- What industries does 8x8 serve?
- 8x8 serves a wide range of industries including healthcare, education, financial services, government, retail, and more.
Zendesk
Zendesk is a customer service software and support ticket system that helps organizations provide better customer service. It offers a range of features, including ticketing, self-service options, customer support, and analytics. It is designed to help organizations improve customer satisfaction and reduce customer service costs.
Who Should Use Zendesk?
Zendesk is ideal for organizations of any size that need to provide customer service. It is especially useful for companies that have a large customer base and need to manage customer inquiries efficiently.
Key Benefits and Features
- Ticketing system for managing customer inquiries
- Self-service options for customers to find answers to their questions
- Customer support tools for agents to provide better service
- Analytics to track customer service performance
How Zendesk Compares to Competitors
Zendesk is one of the leading customer service software solutions on the market. It is a comprehensive platform that offers a range of features and tools to help organizations provide better customer service. It is also easy to use and has a range of pricing options to suit different budgets. Compared to its competitors, Zendesk is a cost-effective solution that offers a range of features and tools to help organizations provide better customer service.
Help & Support
- What is Zendesk?
- Zendesk is a customer service platform that provides support, sales, and customer engagement software for businesses of all sizes.
- What features does Zendesk offer?
- Zendesk offers a range of features, including ticketing, live chat, knowledge base, customer feedback, and more.
- What is Zendesk?
- Zendesk is a customer service platform that provides support, sales, and customer engagement software for businesses of all sizes.
- How does Zendesk work?
- Zendesk is a cloud-based platform that allows businesses to manage customer service, sales, and customer engagement activities in one place. It provides a range of features, including ticketing, live chat, knowledge base, customer feedback, and more.
- What features does Zendesk offer?
- Zendesk offers a range of features, including ticketing, live chat, knowledge base, customer feedback, and more.
- What types of businesses use Zendesk?
- Zendesk is used by businesses of all sizes, from small startups to large enterprises.
- How does Zendesk work?
- Zendesk is a cloud-based platform that allows businesses to manage customer service, sales, and customer engagement activities in one place. It provides a range of features, including ticketing, live chat, knowledge base, customer feedback, and more.
- How secure is Zendesk?
- Zendesk is committed to providing a secure platform for its customers. It uses industry-standard security measures, including encryption, authentication, and access control.
- What types of businesses use Zendesk?
- Zendesk is used by businesses of all sizes, from small startups to large enterprises.
- Does Zendesk offer a free trial?
- Yes, Zendesk offers a free trial for its customers. You can sign up for a free trial here: https://www.zendesk.com/free-trial/
- How secure is Zendesk?
- Zendesk is committed to providing a secure platform for its customers. It uses industry-standard security measures, including encryption, authentication, and access control.
- Does Zendesk offer a free trial?
- Yes, Zendesk offers a free trial for its customers. You can sign up for a free trial here: https://www.zendesk.com/free-trial/