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Compare AskNicely and Confirmit

Comparison

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AskNicely

AskNicely provides a platform for service businesses to empower their frontline teams, make every customer experience awesome, and accelerate growth. Find out more
Try AskNicely

Confirmit

Confirmit is a market research and customer experience management software platform. Find out more
Try Confirmit
Try AskNicelyTry Confirmit
Why you should consider it
  • Join thousands of companies who use AskNicely to win on customer experience
  • Over 96% of AskNicely customers recommend AskNicely
  • Confirmit's NPS solution has been used by over 500 of the world's leading brands.
  • Confirmit's NPS solution has been used to collect over 1 million responses.
  • Confirmit's NPS solution has been used to measure customer satisfaction in over 50 countries.
What are the benefits?
  • Simple to integrate with a custom domain and email address
  • Very easy to whitelabel emails based on brand or product
  • Accurate Insights
  • Actionable Data
  • Customer Loyalty
  • Real-Time Results
Things to look out for
  • Limited customization options
  • May not integrate with all CRMs
  • Pricing can be high
  • Requires some setup time
  • Complex
  • Costly
  • Data-Heavy
  • Time-Consuming
Who is it for?
  • Account Managers
  • Branch Managers
  • Brand Managers
  • Managers and Leaders
  • Contact Centre Teams
  • Customer Service Managers
  • Hotel Managers
  • Management Consultants
  • Marketing Agencies
  • Marketing Managers
  • Office Managers
  • Operations Managers
  • Product Managers
  • Project Managers
  • Property Managers
  • Sales and Marketing Teams
  • Sales Managers
  • Leisure, Travel & Tourism Industry
  • Customer Service Representatives
  • Data Analysts
  • Marketing Professionals
  • Product Managers
  • Research Professionals
  • Small Business Owners
Features
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Account Managers

AskNicely

Connect real-time customer feedback with all your teams, systems and processes, based on the Net Promoter Score (NPS®) framework.

Start conversations, not interrogations

Automatically collect customer feedback directly after they receive service with customizable surveys that customers love.

Super flexible, always nice

Get feedback via email, SMS, or web for industry-leading response rates. Track any customer experience metric including NPS, 5-Star, CSAT or Customer Effort Score.

Share feedback where your teams will see it

Publish customer feedback in real-time to the right screen for each role including TV, mobile app, Powerpoint and Slack plus integrations with 40+ CRM platforms including Salesforce.

Help & Support

Is AskNicely easy to use?
Yes, AskNicely is designed to be user-friendly and easy to set up and use.
How much does AskNicely cost?
We cannot provide pricing information as per the instructions given.
What is AskNicely?
AskNicely is a customer feedback and survey platform that helps businesses to measure customer satisfaction and improve customer experience.
What features does AskNicely offer?
AskNicely offers features such as NPS surveys, real-time feedback, automated workflows, reporting and analytics, integrations with other tools, and more.
How does AskNicely help businesses improve customer experience?
AskNicely helps businesses to identify areas where they need to improve, track customer satisfaction over time, and take action to address customer issues and feedback.
What types of businesses use AskNicely?
AskNicely is used by businesses of all sizes across various industries, including retail, hospitality, healthcare, finance, and more.
What is NPS?
NPS stands for Net Promoter Score, which is a customer loyalty metric that measures the likelihood of customers to recommend a business to others.
Can AskNicely integrate with other tools?
Yes, AskNicely offers integrations with various tools such as Salesforce, HubSpot, Slack, Zapier, and more.

Confirmit

Confirmit is a market research and customer experience management software platform.

It provides a suite of tools to help organizations capture customer feedback, analyze data, and make informed decisions. It enables companies to create surveys, collect data, and analyze results in order to gain insights into customer behavior and preferences.

Benefits of Confirmit

Help & Support

What is Net Promoter Score (NPS)?
Net Promoter Score (NPS) is a customer loyalty metric that measures customer experience and predicts business growth. It is based on the fundamental perspective that every company’s customers can be divided into three categories: Promoters, Passives, and Detractors.
What is Net Promoter Score (NPS)?
Net Promoter Score (NPS) is a customer loyalty metric that measures customer experience and predicts business growth. It is based on the fundamental perspective that every company’s customers can be divided into three categories: Promoters, Passives, and Detractors.
What are the benefits of using NPS?
NPS helps organizations measure customer loyalty and satisfaction, identify areas of improvement, and track progress over time. It also provides a simple, actionable metric that can be used to benchmark performance against competitors and industry standards.
What are the benefits of using NPS?
NPS helps organizations measure customer loyalty and satisfaction, identify areas of improvement, and track progress over time. It also provides a way to benchmark performance against competitors and industry standards.
How does Confirmit's NPS solution work?
Confirmit's NPS solution helps organizations measure customer loyalty and satisfaction by collecting feedback from customers and analyzing the data. The solution provides a comprehensive view of customer sentiment, enabling organizations to identify areas of improvement and track progress over time.
How does Confirmit's NPS solution work?
Confirmit's NPS solution helps organizations measure customer loyalty and satisfaction, identify areas of improvement, and track progress over time. It provides a comprehensive suite of tools to collect, analyze, and report on customer feedback, including surveys, dashboards, and reporting tools.
What features does Confirmit's NPS solution offer?
Confirmit's NPS solution offers a range of features, including customizable surveys, automated reporting, and advanced analytics. It also provides a comprehensive view of customer sentiment, enabling organizations to identify areas of improvement and track progress over time.
What types of surveys can be used with Confirmit's NPS solution?
Confirmit's NPS solution supports a variety of survey types, including online, mobile, and IVR surveys. It also supports multi-language surveys, allowing organizations to reach a global audience.
How can I get started with Confirmit's NPS solution?
Getting started with Confirmit's NPS solution is easy. Simply contact us to discuss your needs and we'll help you get set up. We'll provide you with the tools and resources you need to start collecting customer feedback and analyzing the data.
What types of reports can be generated with Confirmit's NPS solution?
Confirmit's NPS solution provides a range of reporting options, including dashboards, scorecards, and trend reports. It also provides the ability to drill down into individual responses to gain deeper insights into customer feedback.
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