Compare AskNicely and InMoment Comparison
AskNicely AskNicely provides a platform for service businesses to empower their frontline teams, make every customer experience awesome, and accelerate growth. Find out more Try AskNicely	InMoment InMoment's Experience Improvement (XI) approach goes beyond traditional customer experience (CX) management and combines data, technology & industry expertise. Find out more Try InMoment
Try AskNicely	Try InMoment

AskNicely

Connect real-time customer feedback with all your teams, systems and processes, based on the Net Promoter Score (NPS®) framework.

Start conversations, not interrogations Automatically collect customer feedback directly after they receive service with customizable surveys that customers love.
Super flexible, always nice Get feedback via email, SMS, or web for industry-leading response rates. Track any customer experience metric including NPS, 5-Star, CSAT or Customer Effort Score.
Share feedback where your teams will see it Publish customer feedback in real-time to the right screen for each role including TV, mobile app, Powerpoint and Slack plus integrations with 40+ CRM platforms including Salesforce.

Help & Support

Is AskNicely easy to use?

Yes, AskNicely is designed to be user-friendly and easy to set up and use.

How much does AskNicely cost?

We cannot provide pricing information as per the instructions given.

What is AskNicely?

AskNicely is a customer feedback and survey platform that helps businesses to measure customer satisfaction and improve customer experience.

What features does AskNicely offer?

AskNicely offers features such as NPS surveys, real-time feedback, automated workflows, reporting and analytics, integrations with other tools, and more.

How does AskNicely help businesses improve customer experience?

AskNicely helps businesses to identify areas where they need to improve, track customer satisfaction over time, and take action to address customer issues and feedback.

What types of businesses use AskNicely?

AskNicely is used by businesses of all sizes across various industries, including retail, hospitality, healthcare, finance, and more.

What is NPS?

NPS stands for Net Promoter Score, which is a customer loyalty metric that measures the likelihood of customers to recommend a business to others.

Can AskNicely integrate with other tools?

Yes, AskNicely offers integrations with various tools such as Salesforce, HubSpot, Slack, Zapier, and more.

InMoment

Built for a Purpose Businesses know they need to compete on experience, and yet, most are not moving the needle. Customer scores go up, but revenue goes down. Why? The use of old, tired techniques like feedback collection and monitoring applications can focus your attention on the wrong things.

Help & Support

What is InMoment?

InMoment is a customer experience optimization company that helps businesses improve their customer experience and increase customer loyalty.

What services does InMoment offer?

InMoment offers a range of services including customer feedback management, employee engagement, social reviews, and data insights and analytics.

Who can benefit from InMoment's services?

InMoment's services can benefit any business that wants to improve their customer experience and increase customer loyalty. This includes businesses in retail, hospitality, healthcare, financial services, and more.

How does InMoment collect customer feedback?

InMoment collects customer feedback through a variety of channels including surveys, social media, and customer reviews. They also offer a range of feedback collection tools such as mobile apps and in-store kiosks.

What is InMoment's approach to data analytics?

InMoment uses advanced data analytics to provide businesses with insights into customer behavior and trends. They use a combination of machine learning, natural language processing, and sentiment analysis to analyze customer feedback and provide actionable insights.

How does InMoment help businesses improve their customer experience?

InMoment helps businesses improve their customer experience by providing insights into customer behavior and preferences. They also offer tools to help businesses respond to customer feedback and improve their products and services.

What is InMoment's employee engagement program?

InMoment's employee engagement program helps businesses improve employee satisfaction and retention. The program includes tools for measuring employee engagement and providing feedback to management.

How does InMoment help businesses manage social reviews?

InMoment helps businesses manage social reviews by providing tools for monitoring and responding to customer reviews on social media platforms such as Facebook and Twitter.

What is InMoment's approach to post-purchase experience?

InMoment's approach to post-purchase experience focuses on understanding the customer journey and identifying areas for improvement. They use data analytics to identify pain points in the customer experience and provide actionable insights for improvement.