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Compare AskNicely and SurveyMonkey

Comparison

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AskNicely

AskNicely provides a platform for service businesses to empower their frontline teams, make every customer experience awesome, and accelerate growth. Find out more
Try AskNicely
SurveyMonkey Logo

SurveyMonkey

Use SurveyMonkey to drive your business forward by using a free online survey tool to capture the voices and opinions of the people who matter most to you. Find out more
Try SurveyMonkey
Try AskNicelyTry SurveyMonkey
Why you should consider it
  • Join thousands of companies who use AskNicely to win on customer experience
  • Over 96% of AskNicely customers recommend AskNicely
  • Easy to Use
  • Fast Results
  • Powerful Insights
What are the benefits?
  • Simple to integrate with a custom domain and email address
  • Very easy to whitelabel emails based on brand or product
  • Accurate Results
  • Easy Surveys
  • Powerful Analysis
  • Real-Time Insights
Things to look out for
  • Limited customization options
  • May not integrate with all CRMs
  • Pricing can be high
  • Requires some setup time
Who is it for?
  • Account Managers
  • Branch Managers
  • Brand Managers
  • Managers and Leaders
  • Contact Centre Teams
  • Customer Service Managers
  • Hotel Managers
  • Management Consultants
  • Marketing Agencies
  • Marketing Managers
  • Office Managers
  • Operations Managers
  • Product Managers
  • Project Managers
  • Property Managers
  • Sales and Marketing Teams
  • Sales Managers
  • Leisure, Travel & Tourism Industry
  • Accounting Firms
  • Administrative Managers
  • Branch Managers
  • Brand Managers
  • Business Analysts
  • Managers and Leaders
  • Content Marketing Managers
  • Contact Centre Teams
  • Customer Service Managers
  • Digital Marketing Managers
  • Education Services
  • Finance Managers
  • Marketing Agencies
  • Marketing Communications Managers
  • Marketing Managers
  • Marketing Research Analysts
  • Office Managers
  • Operations Managers
  • Researchers
  • Risk Managers
Features
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1
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Account Managers

AskNicely

Connect real-time customer feedback with all your teams, systems and processes, based on the Net Promoter Score (NPS®) framework.

Start conversations, not interrogations

Automatically collect customer feedback directly after they receive service with customizable surveys that customers love.

Super flexible, always nice

Get feedback via email, SMS, or web for industry-leading response rates. Track any customer experience metric including NPS, 5-Star, CSAT or Customer Effort Score.

Share feedback where your teams will see it

Publish customer feedback in real-time to the right screen for each role including TV, mobile app, Powerpoint and Slack plus integrations with 40+ CRM platforms including Salesforce.

Help & Support

Is AskNicely easy to use?
Yes, AskNicely is designed to be user-friendly and easy to set up and use.
How much does AskNicely cost?
We cannot provide pricing information as per the instructions given.
What is AskNicely?
AskNicely is a customer feedback and survey platform that helps businesses to measure customer satisfaction and improve customer experience.
What features does AskNicely offer?
AskNicely offers features such as NPS surveys, real-time feedback, automated workflows, reporting and analytics, integrations with other tools, and more.
How does AskNicely help businesses improve customer experience?
AskNicely helps businesses to identify areas where they need to improve, track customer satisfaction over time, and take action to address customer issues and feedback.
What types of businesses use AskNicely?
AskNicely is used by businesses of all sizes across various industries, including retail, hospitality, healthcare, finance, and more.
What is NPS?
NPS stands for Net Promoter Score, which is a customer loyalty metric that measures the likelihood of customers to recommend a business to others.
Can AskNicely integrate with other tools?
Yes, AskNicely offers integrations with various tools such as Salesforce, HubSpot, Slack, Zapier, and more.

SurveyMonkey
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