Compare Comm100 and Customer.io

Comparison

Comm100

Comm100 Livechat is a customer service platform that helps businesses engage customers, increase sales, and provide support. It offers features such as automated chat triggers, customer segmentation, chatbots, and real-time analytics. Find out more

Customer.io

Customer.io is an automated messaging platform for tech-savvy marketers who want more control and flexibility to craft and send data-driven emails, push notifications, and SMS messages. Find out more

Why you should consider it
Comm100 Live Chat has helped businesses increase customer satisfaction by up to 80% Comm100 Live Chat increases website conversion rates by up to 40% Over 50% of customers prefer live chat over other communication channels	4100+ companies trust their messages to Customer.io
What are the benefits?
Easy Integration Improved customer satisfaction Increased conversions Real-time engagement
Things to look out for
Limited customization options
Who is it for?
Customer support teams Marketing Teams Non-Profit Organizations Sales Teams Small Business Owners	Account Managers B2B Sales Specialists Brand Managers Managers and Leaders Cloud Architects Content Marketing Managers Contact Centre Teams Customer Service Managers Design Agencies Digital Marketing Managers Hotel Managers Hotel Receptionists Technology Providers and Consultants Marketing Agencies Marketing Communications Managers Marketing Managers Marketing Specialists Operations Managers Product Managers Resellers and wholesale Retail Businesses Sales and Marketing Teams Sales Managers Small Business Owners Startup Companies Leisure, Travel & Tourism Industry Travel Agents UX Designers
Features

Comm100

Comm100 Live Chat

Summary

Comm100 Live Chat is a web-based live chat solution that allows businesses to engage with their website visitors in real-time.

It offers a variety of features and benefits that make it a great tool for businesses of all sizes.

Who should use it?

Small businesses
Medium-sized businesses
Large enterprises
E-commerce businesses
Customer service departments

Key Benefits

Increased customer satisfaction
Improved sales and conversions
Reduced support costs
Real-time visitor monitoring
Customizable chat window

Key Features

Live chat
Visitor monitoring
Chat routing and distribution
Pre-chat and post-chat surveys
File transfer
Mobile app
Integrations with CRM and help desk software

Competitors

Comm100 Live Chat competes with other web-based live chat solutions such as:

LiveChat
Zendesk Chat
Olark
Intercom
Tawk.to

Help & Support

What is Comm100 Live Chat?: Comm100 Live Chat is a cloud-based chat tool that enables businesses to communicate with their website visitors in real-time. It can be used for sales, customer support, and lead generation.
What are the features of Comm100 Live Chat?: Comm100 Live Chat offers a range of features, including chat routing, canned responses, chat transcripts, file transfer, chat surveys, and integration with other tools such as CRM and social media.
How does Comm100 Live Chat help with customer engagement?: Comm100 Live Chat provides website visitors with an easy and convenient way to communicate with businesses. This can lead to increased customer engagement, improved customer satisfaction, and higher conversion rates.
What are the benefits of using Comm100 Live Chat for sales?: Comm100 Live Chat can help businesses to generate leads, qualify prospects, and close deals. It provides a fast and efficient way to communicate with potential customers, and can be used to answer questions, provide product information, and offer promotions.
Is Comm100 Live Chat easy to set up?: Yes, Comm100 Live Chat is easy to set up. It requires no software installation and can be integrated with most websites and content management systems. Comm100 also provides a range of resources and support to help businesses get started.
What is the cost of Comm100 Live Chat?: Sorry, pricing was excluded from this request. Please refer to the Comm100 website for pricing information.

Customer.io

Customer.io is an automated messaging platform for tech-savvy marketers who want more control and flexibility to craft and send data-driven emails, push notifications, and SMS messages.

Learn from your customers Check-in with your users and ask for feedback regularly. Find out where they need more support and prioritize it.
Purchase more products Leverage users’ shopping patterns and trigger campaigns when they enter a data-driven segment or perform a specific event in your app or on your site.
Re-engage Customers Automatically trigger a drip campaign when users meet segment conditions such as inactive or canceled.
Motivate users to purchase more Show users what they need. Use a specific set of data in your message and automatically display relevant content.
Onboard new users Keep your product or service top-of-mind, and send your first onboarding email within the hour of users signing up.
Welcome series Introduce your brand with a series of welcome emails. A/b test your strategy and uncover which messages perform the best.
Renewal Increase your subscription renewal rate by reminding your subscribers their renewal date is approaching and what they can expect with the membership. Now’s the time to boast about what your product or service has to offer!
Use rewards to nurture customers Reward users for opening and using your app. Send exclusive offers when they use the app at least 5 times a month.