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Compare Confirmit and InMoment

Comparison

Confirmit

Confirmit is a market research and customer experience management software platform. Find out more
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InMoment Logo

InMoment

InMoment's Experience Improvement (XI) approach goes beyond traditional customer experience (CX) management and combines data, technology & industry expertise. Find out more
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Try ConfirmitTry InMoment
Why you should consider it
  • Confirmit's NPS solution has been used by over 500 of the world's leading brands.
  • Confirmit's NPS solution has been used to collect over 1 million responses.
  • Confirmit's NPS solution has been used to measure customer satisfaction in over 50 countries.
  • 2000+ leading brands
  • More than 17 years as a pioneer in improving experiences
  • Supporting 8 of the 10 leading banks
What are the benefits?
  • Accurate Insights
  • Actionable Data
  • Customer Loyalty
  • Real-Time Results
  • Customer Experience Solutions
  • Data-Driven Insights
  • Improved Customer Loyalty
  • Real-Time Feedback
Things to look out for
  • Complex
  • Costly
  • Data-Heavy
  • Time-Consuming
  • Limited Customisation Options
  • Pricing Information Availability
  • Technical Jargon
  • Website Navigation
Who is it for?
  • Customer Service Representatives
  • Data Analysts
  • Marketing Professionals
  • Product Managers
  • Research Professionals
  • Small Business Owners
  • Account Managers
  • Administrative Managers
  • Branch Managers
  • Brand Managers
  • Managers and Leaders
  • Contact Centre Teams
  • Customer Service Managers
  • Marketing Agencies
  • Marketing Managers
  • Office Managers
  • Operations Managers
  • Product Managers
  • Property Managers
  • Real Estate Agencies
  • Sales and Marketing Teams
  • Sales Managers
Features

Customer Service Representatives

Confirmit

Confirmit is a market research and customer experience management software platform.

It provides a suite of tools to help organizations capture customer feedback, analyze data, and make informed decisions. It enables companies to create surveys, collect data, and analyze results in order to gain insights into customer behavior and preferences.

Benefits of Confirmit

Help & Support

What is Net Promoter Score (NPS)?
Net Promoter Score (NPS) is a customer loyalty metric that measures customer experience and predicts business growth. It is based on the fundamental perspective that every company’s customers can be divided into three categories: Promoters, Passives, and Detractors.
What is Net Promoter Score (NPS)?
Net Promoter Score (NPS) is a customer loyalty metric that measures customer experience and predicts business growth. It is based on the fundamental perspective that every company’s customers can be divided into three categories: Promoters, Passives, and Detractors.
What are the benefits of using NPS?
NPS helps organizations measure customer loyalty and satisfaction, identify areas of improvement, and track progress over time. It also provides a simple, actionable metric that can be used to benchmark performance against competitors and industry standards.
What are the benefits of using NPS?
NPS helps organizations measure customer loyalty and satisfaction, identify areas of improvement, and track progress over time. It also provides a way to benchmark performance against competitors and industry standards.
How does Confirmit's NPS solution work?
Confirmit's NPS solution helps organizations measure customer loyalty and satisfaction by collecting feedback from customers and analyzing the data. The solution provides a comprehensive view of customer sentiment, enabling organizations to identify areas of improvement and track progress over time.
How does Confirmit's NPS solution work?
Confirmit's NPS solution helps organizations measure customer loyalty and satisfaction, identify areas of improvement, and track progress over time. It provides a comprehensive suite of tools to collect, analyze, and report on customer feedback, including surveys, dashboards, and reporting tools.
What features does Confirmit's NPS solution offer?
Confirmit's NPS solution offers a range of features, including customizable surveys, automated reporting, and advanced analytics. It also provides a comprehensive view of customer sentiment, enabling organizations to identify areas of improvement and track progress over time.
What types of surveys can be used with Confirmit's NPS solution?
Confirmit's NPS solution supports a variety of survey types, including online, mobile, and IVR surveys. It also supports multi-language surveys, allowing organizations to reach a global audience.
How can I get started with Confirmit's NPS solution?
Getting started with Confirmit's NPS solution is easy. Simply contact us to discuss your needs and we'll help you get set up. We'll provide you with the tools and resources you need to start collecting customer feedback and analyzing the data.
What types of reports can be generated with Confirmit's NPS solution?
Confirmit's NPS solution provides a range of reporting options, including dashboards, scorecards, and trend reports. It also provides the ability to drill down into individual responses to gain deeper insights into customer feedback.

InMoment

Built for a Purpose

Businesses know they need to compete on experience, and yet, most are not moving the needle. Customer scores go up, but revenue goes down. Why? The use of old, tired techniques like feedback collection and monitoring applications can focus your attention on the wrong things.

Help & Support

What is InMoment?
InMoment is a customer experience optimization company that helps businesses improve their customer experience and increase customer loyalty.
What services does InMoment offer?
InMoment offers a range of services including customer feedback management, employee engagement, social reviews, and data insights and analytics.
Who can benefit from InMoment's services?
InMoment's services can benefit any business that wants to improve their customer experience and increase customer loyalty. This includes businesses in retail, hospitality, healthcare, financial services, and more.
How does InMoment collect customer feedback?
InMoment collects customer feedback through a variety of channels including surveys, social media, and customer reviews. They also offer a range of feedback collection tools such as mobile apps and in-store kiosks.
What is InMoment's approach to data analytics?
InMoment uses advanced data analytics to provide businesses with insights into customer behavior and trends. They use a combination of machine learning, natural language processing, and sentiment analysis to analyze customer feedback and provide actionable insights.
How does InMoment help businesses improve their customer experience?
InMoment helps businesses improve their customer experience by providing insights into customer behavior and preferences. They also offer tools to help businesses respond to customer feedback and improve their products and services.
What is InMoment's employee engagement program?
InMoment's employee engagement program helps businesses improve employee satisfaction and retention. The program includes tools for measuring employee engagement and providing feedback to management.
How does InMoment help businesses manage social reviews?
InMoment helps businesses manage social reviews by providing tools for monitoring and responding to customer reviews on social media platforms such as Facebook and Twitter.
What is InMoment's approach to post-purchase experience?
InMoment's approach to post-purchase experience focuses on understanding the customer journey and identifying areas for improvement. They use data analytics to identify pain points in the customer experience and provide actionable insights for improvement.
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