Confirmit

Confirmit is a market research and customer experience management software platform.

It provides a suite of tools to help organizations capture customer feedback, analyze data, and make informed decisions. It enables companies to create surveys, collect data, and analyze results in order to gain insights into customer behavior and preferences.

Benefits of Confirmit

• Gather customer feedback quickly and accurately
• Analyze data to gain insights into customer behavior and preferences
• Create surveys and collect data from multiple sources
• Integrate with other systems for a comprehensive view of customer experience
• Generate reports and dashboards to track performance

Help & Support

What is Net Promoter Score (NPS)?

Net Promoter Score (NPS) is a customer loyalty metric that measures customer experience and predicts business growth. It is based on the fundamental perspective that every company’s customers can be divided into three categories: Promoters, Passives, and Detractors.

How can I get started with Confirmit's NPS solution?

Getting started with Confirmit's NPS solution is easy. Simply contact us to discuss your needs and we'll help you get set up. We'll provide you with the tools and resources you need to start collecting customer feedback and analyzing the data.

What types of surveys can be used with Confirmit's NPS solution?

Confirmit's NPS solution supports a variety of survey types, including online, mobile, and IVR surveys. It also supports multi-language surveys, allowing organizations to reach a global audience.

What features does Confirmit's NPS solution offer?

Confirmit's NPS solution offers a range of features, including customizable surveys, automated reporting, and advanced analytics. It also provides a comprehensive view of customer sentiment, enabling organizations to identify areas of improvement and track progress over time.

How does Confirmit's NPS solution work?

Confirmit's NPS solution helps organizations measure customer loyalty and satisfaction, identify areas of improvement, and track progress over time. It provides a comprehensive suite of tools to collect, analyze, and report on customer feedback, including surveys, dashboards, and reporting tools.

How does Confirmit's NPS solution work?

Confirmit's NPS solution helps organizations measure customer loyalty and satisfaction by collecting feedback from customers and analyzing the data. The solution provides a comprehensive view of customer sentiment, enabling organizations to identify areas of improvement and track progress over time.

What are the benefits of using NPS?

NPS helps organizations measure customer loyalty and satisfaction, identify areas of improvement, and track progress over time. It also provides a way to benchmark performance against competitors and industry standards.

What are the benefits of using NPS?

NPS helps organizations measure customer loyalty and satisfaction, identify areas of improvement, and track progress over time. It also provides a simple, actionable metric that can be used to benchmark performance against competitors and industry standards.

What is Net Promoter Score (NPS)?

Net Promoter Score (NPS) is a customer loyalty metric that measures customer experience and predicts business growth. It is based on the fundamental perspective that every company’s customers can be divided into three categories: Promoters, Passives, and Detractors.

What types of reports can be generated with Confirmit's NPS solution?

Confirmit's NPS solution provides a range of reporting options, including dashboards, scorecards, and trend reports. It also provides the ability to drill down into individual responses to gain deeper insights into customer feedback.

Qualtrics

Qualtrics is a powerful survey and research platform that enables users to create, distribute, and analyze surveys. It provides a comprehensive suite of tools to help organizations collect and analyze data from customers, employees, and other stakeholders.

Qualtrics also offers a range of features to help users create engaging surveys, including customizable templates, drag-and-drop question types, and advanced logic and branching.

Benefits of Qualtrics

• Easy to use: Qualtrics is designed to be user-friendly and intuitive, making it easy for users to create and distribute surveys quickly and efficiently.
• Flexible: Qualtrics offers a range of features and customization options to help users create surveys that meet their specific needs.
• Analytics: Qualtrics provides powerful analytics tools to help users analyze survey data and gain insights into customer and employee behavior.
• Integrations: Qualtrics integrates with a range of third-party applications, making it easy to share data and collaborate with other teams.
• Security: Qualtrics is committed to protecting user data and offers a range of security features to ensure data is kept safe and secure.

Help & Support

What are the best practices for creating an NPS survey?

The best practices for creating an NPS survey include using a simple, straightforward question format, providing clear instructions, and using a consistent scale. Additionally, it is important to ensure that the survey is easy to understand and that the response options are clearly defined.

How can I use Qualtrics to measure NPS?

Qualtrics provides a comprehensive suite of tools to measure and analyze NPS. Our NPS survey template allows you to quickly and easily create an NPS survey, and our reporting tools provide detailed insights into customer sentiment and loyalty.

What are the benefits of using NPS?

NPS provides a simple, actionable measure of customer loyalty that can be used to track customer satisfaction over time. It can also be used to identify areas of improvement and to measure the impact of changes made to improve customer experience.

How is NPS calculated?

NPS is calculated by subtracting the percentage of customers who are Detractors from the percentage of customers who are Promoters. The result is a score ranging from -100 to 100.

What is Net Promoter Score (NPS)?

Net Promoter Score (NPS) is a customer loyalty metric that measures customer experience and predicts business growth. It is based on the fundamental perspective that every company’s customers can be divided into three categories: Promoters, Passives, and Detractors.

What are the best practices for creating an NPS survey?

The best practices for creating an NPS survey include using a simple, straightforward question format, providing clear instructions, and using a consistent scale. Additionally, it is important to ensure that the survey is easy to understand and that the response options are clearly defined.

How can I use Qualtrics to measure NPS?

Qualtrics provides a comprehensive suite of tools to measure and analyze NPS. Our NPS survey template allows you to quickly and easily create an NPS survey, and our reporting tools provide detailed insights into customer sentiment and loyalty.

What are the benefits of using NPS?

NPS provides a simple, actionable measure of customer loyalty that can be used to track customer satisfaction over time. It can also be used to identify areas of improvement and to measure the impact of changes made to improve customer experience.

How is NPS calculated?

NPS is calculated by subtracting the percentage of customers who are Detractors from the percentage of customers who are Promoters. The result is a score ranging from -100 to 100.

What is Net Promoter Score (NPS)?

Net Promoter Score (NPS) is a customer loyalty metric that measures customer experience and predicts business growth. It is based on the fundamental perspective that every company’s customers can be divided into three categories: Promoters, Passives, and Detractors.