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Compare Confirmit and SurveyMonkey

Comparison

Confirmit

Confirmit is a market research and customer experience management software platform. Find out more
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SurveyMonkey

Use SurveyMonkey to drive your business forward by using a free online survey tool to capture the voices and opinions of the people who matter most to you. Find out more
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Why you should consider it
  • Confirmit's NPS solution has been used by over 500 of the world's leading brands.
  • Confirmit's NPS solution has been used to collect over 1 million responses.
  • Confirmit's NPS solution has been used to measure customer satisfaction in over 50 countries.
  • Easy to Use
  • Fast Results
  • Powerful Insights
What are the benefits?
  • Accurate Insights
  • Actionable Data
  • Customer Loyalty
  • Real-Time Results
  • Accurate Results
  • Easy Surveys
  • Powerful Analysis
  • Real-Time Insights
Things to look out for
  • Complex
  • Costly
  • Data-Heavy
  • Time-Consuming
Who is it for?
  • Customer Service Representatives
  • Data Analysts
  • Marketing Professionals
  • Product Managers
  • Research Professionals
  • Small Business Owners
  • Accounting Firms
  • Administrative Managers
  • Branch Managers
  • Brand Managers
  • Business Analysts
  • Managers and Leaders
  • Content Marketing Managers
  • Contact Centre Teams
  • Customer Service Managers
  • Digital Marketing Managers
  • Education Services
  • Finance Managers
  • Marketing Agencies
  • Marketing Communications Managers
  • Marketing Managers
  • Marketing Research Analysts
  • Office Managers
  • Operations Managers
  • Researchers
  • Risk Managers
Features

Customer Service Representatives

Confirmit

Confirmit is a market research and customer experience management software platform.

It provides a suite of tools to help organizations capture customer feedback, analyze data, and make informed decisions. It enables companies to create surveys, collect data, and analyze results in order to gain insights into customer behavior and preferences.

Benefits of Confirmit

Help & Support

What is Net Promoter Score (NPS)?
Net Promoter Score (NPS) is a customer loyalty metric that measures customer experience and predicts business growth. It is based on the fundamental perspective that every company’s customers can be divided into three categories: Promoters, Passives, and Detractors.
What is Net Promoter Score (NPS)?
Net Promoter Score (NPS) is a customer loyalty metric that measures customer experience and predicts business growth. It is based on the fundamental perspective that every company’s customers can be divided into three categories: Promoters, Passives, and Detractors.
What are the benefits of using NPS?
NPS helps organizations measure customer loyalty and satisfaction, identify areas of improvement, and track progress over time. It also provides a simple, actionable metric that can be used to benchmark performance against competitors and industry standards.
What are the benefits of using NPS?
NPS helps organizations measure customer loyalty and satisfaction, identify areas of improvement, and track progress over time. It also provides a way to benchmark performance against competitors and industry standards.
How does Confirmit's NPS solution work?
Confirmit's NPS solution helps organizations measure customer loyalty and satisfaction by collecting feedback from customers and analyzing the data. The solution provides a comprehensive view of customer sentiment, enabling organizations to identify areas of improvement and track progress over time.
How does Confirmit's NPS solution work?
Confirmit's NPS solution helps organizations measure customer loyalty and satisfaction, identify areas of improvement, and track progress over time. It provides a comprehensive suite of tools to collect, analyze, and report on customer feedback, including surveys, dashboards, and reporting tools.
What features does Confirmit's NPS solution offer?
Confirmit's NPS solution offers a range of features, including customizable surveys, automated reporting, and advanced analytics. It also provides a comprehensive view of customer sentiment, enabling organizations to identify areas of improvement and track progress over time.
What types of surveys can be used with Confirmit's NPS solution?
Confirmit's NPS solution supports a variety of survey types, including online, mobile, and IVR surveys. It also supports multi-language surveys, allowing organizations to reach a global audience.
How can I get started with Confirmit's NPS solution?
Getting started with Confirmit's NPS solution is easy. Simply contact us to discuss your needs and we'll help you get set up. We'll provide you with the tools and resources you need to start collecting customer feedback and analyzing the data.
What types of reports can be generated with Confirmit's NPS solution?
Confirmit's NPS solution provides a range of reporting options, including dashboards, scorecards, and trend reports. It also provides the ability to drill down into individual responses to gain deeper insights into customer feedback.

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