Compare Customer.io and Freshdesk Comparison
Customer.io Customer.io is an automated messaging platform for tech-savvy marketers who want more control and flexibility to craft and send data-driven emails, push notifications, and SMS messages. Find out more Try Customer.io	Freshdesk Explore why Freshdesk Omnichannel Suite is the most complete support solution with the fastest time-to-value. Find out more Try Freshdesk
Try Customer.io	Try Freshdesk

Customer.io

Customer.io is an automated messaging platform for tech-savvy marketers who want more control and flexibility to craft and send data-driven emails, push notifications, and SMS messages.

Learn from your customers Check-in with your users and ask for feedback regularly. Find out where they need more support and prioritize it.
Purchase more products Leverage users’ shopping patterns and trigger campaigns when they enter a data-driven segment or perform a specific event in your app or on your site.
Re-engage Customers Automatically trigger a drip campaign when users meet segment conditions such as inactive or canceled.
Motivate users to purchase more Show users what they need. Use a specific set of data in your message and automatically display relevant content.
Onboard new users Keep your product or service top-of-mind, and send your first onboarding email within the hour of users signing up.
Welcome series Introduce your brand with a series of welcome emails. A/b test your strategy and uncover which messages perform the best.
Renewal Increase your subscription renewal rate by reminding your subscribers their renewal date is approaching and what they can expect with the membership. Now’s the time to boast about what your product or service has to offer!
Use rewards to nurture customers Reward users for opening and using your app. Send exclusive offers when they use the app at least 5 times a month.

Freshdesk

Meet your expanding customer support needs by integrating flexibly with rich APIs and pre-delivered integrations across 1,000+ Marketplace apps.

Accelerate customer experience innovation

• Route service teams efficiently based on availability, proximity and skillset. Offer customers real-time updates via conversational bots and simplified appointment scheduling.
• Now more than ever, field teams need to serve customers safely and effectively while working remotely. Offer field service that remote agents can trust to easily resolve issues while on the road.
• Prompt agents with a 360-degree customer view and guided resolutions to improve call productivity. Take advantage of powerful routing engines that dramatically reduce call wait times and achieve smarter escalations.
• Have more effective phone conversations and connect customers to the right expert, from the beginning.
• Help customers find answers fast. Launch AI-powered chatbots to easily guide customers in solving their questions.
• Impress customers with availability in their channel of choice, and seamless transitions at any point in their journey. Integrate a blend of conversational experiences including live-chat, web, mobile and contact center support.
• Save time and reduce repetitive tasks. Help agents rapidly resolve customer inquiries with workforce automation and knowledge from one, unified platform.
• Provide the best, most intuitive support across all channels. Proactively understand customer needs to serve excellence, the first time.
• Achieve speed in delivering remarkable customer service. Freshdesk customers realize service productivity gains in under 3 months, and innovate faster with the NEO platform.
• Give agents more context and automation to proactively understand customer needs and offer the next-best-action.
• Simplify every experience and put customers back in control by offering the support they expect, in their channel of choice.
• Reimagine more meaningful conversations and turn service agents into customer champions. Launch customer and employee delight in under 3 months!
• Explore why Freshdesk Omnichannel Suite is the most complete support solution with the fastest time-to-value.

Engage in more meaningful conversations every day, across every channel, with every customer.
Delight your customers with effortless customer service.

Leverage a flexible, end-to-end, AI-powered enterprise platform to unify customer experiences.

Help & Support

What integrations does Freshdesk support?

Freshdesk supports integrations with popular business tools like CRM, marketing automation, project management, and e-commerce software, among others.

What security measures does Freshdesk have?

Freshdesk has several security measures in place like SSL encryption, 2-factor authentication, IP restrictions, audit logs, and compliance with data privacy regulations like GDPR and HIPAA.

What support options are available for Freshdesk users?

Freshdesk provides support through email, phone, chat, and a knowledge base with articles, videos, and community forums.

What is Freshdesk?

Freshdesk is a cloud-based customer support software that streamlines customer conversations across multiple channels like email, phone, chat, and social media.

What are the key features of Freshdesk?

The key features of Freshdesk include ticket management, team collaboration, automation, self-service, reporting and analytics, integrations, and security.

What is the pricing for Freshdesk?

Sorry, I am not able to answer this question as per the instructions provided.

What types of businesses can use Freshdesk?

Freshdesk is suitable for businesses of all sizes and industries that need a customer support software to manage customer conversations and support operations.

What channels can Freshdesk support?

Freshdesk can support customer conversations across multiple channels like email, phone, chat, social media, and web.