Compare Customer.io and Freshworks Comparison
Customer.io Customer.io is an automated messaging platform for tech-savvy marketers who want more control and flexibility to craft and send data-driven emails, push notifications, and SMS messages. Find out more Try Customer.io	Freshworks Intuitive and easy to use software, which helps your staff build and create lasting relationships with customers for life. Find out more Try Freshworks
Try Customer.io	Try Freshworks

Customer.io

Customer.io is an automated messaging platform for tech-savvy marketers who want more control and flexibility to craft and send data-driven emails, push notifications, and SMS messages.

Learn from your customers Check-in with your users and ask for feedback regularly. Find out where they need more support and prioritize it.
Purchase more products Leverage users’ shopping patterns and trigger campaigns when they enter a data-driven segment or perform a specific event in your app or on your site.
Re-engage Customers Automatically trigger a drip campaign when users meet segment conditions such as inactive or canceled.
Motivate users to purchase more Show users what they need. Use a specific set of data in your message and automatically display relevant content.
Onboard new users Keep your product or service top-of-mind, and send your first onboarding email within the hour of users signing up.
Welcome series Introduce your brand with a series of welcome emails. A/b test your strategy and uncover which messages perform the best.
Renewal Increase your subscription renewal rate by reminding your subscribers their renewal date is approaching and what they can expect with the membership. Now’s the time to boast about what your product or service has to offer!
Use rewards to nurture customers Reward users for opening and using your app. Send exclusive offers when they use the app at least 5 times a month.

Freshworks

Best-in-class customer and employee engagement - a software suite that is intuitive and easy to use so you have a happy and engaged workforce who in turn help you build and create lasting relationships with customers for life.

With Freshworks CRM, powered by Freddy AI, discover the best leads, boost customer engagement, drive deals to closure, and nurture existing customers with a smart, comprehensive solution.

Top features:

• Understand visitor intent. Track page visits and even actions on your site.
• Chat in real-time with website visitors using AI-powered chatbots
• Build custom web forms and automatically capture visitor information
• Tailor email campaigns and generate cost-effective leads for sales
• Get a 360° view of a customer. Capture all customer interactions in one place
• Freddy AI identifies your best leads - the ones that are most likely to convert
• Set up welcome emails or personalized journeys based on actions
• Communicate across Phone, Email, Whatsapp, Chat
• See your deals move, stagewise. Review and act on deals you need to close.
• Freddy AI analyzes every deal and helps you with insights and next best actions
• Create an accurate AI-powered forecast and help the sales team take action
• Collaborate on Slack across departments to close deals faster
• Categorize customers based on engagement score. Target messages to boost LTV
• Bring sales and support together through the Freshdesk integration
• Proactively surface insights and actions to help your customers grow