Compare Delighted and GetFeedback Comparison
Delighted The fastest and easiest way to gather actionable customer, product, and employee feedback Find out more Try Delighted	GetFeedback The GetFeedback customer experience (CX) platform helps you understand why, so you can take action when it matters most. Find out more Try GetFeedback
Try Delighted	Try GetFeedback

Delighted

The fastest and easiest way to gather actionable customer, product, and employee feedback

Customize your surveys to your brand and desired insight Add your logo, customize colors, create a branded survey page — all within the NPS software, no coding required. Surface focused insights by customizing the NPS question to who you are surveying (customers or employees) and what you’d like feedback on (a feature, recent transaction, or the overall experience with your company).
Deliver your surveys at the right time and place Schedule surveys to send at routine intervals with Autopilot to measure NPS over time. Or, automatically trigger surveys based on key customer journey touchpoints using the Delighted API for highly focused feedback.
Calculate and track your NPS Calculate your NPS automatically in real time as survey responses roll in. Identify the top issues that create detractors, and which segments are most likely to be promoters. Monitor specific themes and see how your improvements affect the NPS rating over time.
Benchmark your NPS for instant industry comparison Stay up-to-date with how your NPS stacks up to industry standards with the Benchmarks report. Compare your score against 20 industries or stay on the industry default selected for you. Track how your NPS fluctuates over time and filter score data by Trend for a chosen time period.

GetFeedback

Get the agility needed to build better experiences across the customer journey.

• Easy to Use: GetFeedback is designed to be easy to use, with a simple drag-and-drop interface and intuitive design.
• Flexible: GetFeedback allows you to customize your surveys to fit your needs, with options for multiple question types, branching logic, and more.
• Integrations: GetFeedback integrates with popular CRM and marketing automation platforms, making it easy to collect and analyze customer feedback.
• Analytics: GetFeedback provides powerful analytics tools to help you understand customer feedback and make data-driven decisions.
• Security: GetFeedback is compliant with industry-standard security protocols, ensuring your data is safe and secure.

Launch in minutes, scale in days Access survey templates for NPS ®, CES, CSAT, Digital and Purchase Experience, and more Make it easy to give feedback anywhere, on any device with mobile-optimized, fully branded surveys Close the loop faster with real-time alerts and automatically push feedback into the tools you already use

Help & Support

Can I customize the look and feel of my surveys?

Yes, GetFeedback offers a range of customization options, including the ability to add your own branding, change the survey layout, and add custom CSS.

How can I distribute my surveys?

GetFeedback offers a range of distribution options, including email, social media, and web links. You can also embed surveys directly into your website or app.

Can I analyze survey results in real-time?

Yes, GetFeedback provides real-time analytics and reporting, allowing you to track survey responses and analyze the data as it comes in.

Is GetFeedback secure?

Yes, GetFeedback is fully compliant with industry-standard security protocols, including SSL encryption and SOC 2 Type II certification.

Does GetFeedback integrate with other tools?

Yes, GetFeedback integrates with a range of other tools, including Salesforce, Marketo, and Slack, to name a few.

What kind of support does GetFeedback offer?

GetFeedback offers a range of support options, including email support, live chat, and a comprehensive knowledge base.

What is GetFeedback?

GetFeedback is a cloud-based survey software designed to help businesses create and conduct surveys to gather feedback from customers and employees.

What types of surveys can I create with GetFeedback?

GetFeedback allows you to create a variety of surveys, including customer satisfaction surveys, employee engagement surveys, market research surveys, and more.