Compare FreeAgent CRM and Freshdesk

Comparison

FreeAgent CRM Logo

FreeAgent CRM

#1 User-Rated Alternative to Salesforce Find out more
Freshdesk Logo

Freshdesk

Explore why Freshdesk Omnichannel Suite is the most complete support solution with the fastest time-to-value. Find out more
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Why you should consider it
  • #1 User-Rated Alternative to Salesforce
  • Trusted by 1000s+ of the world’s most productive teams
  • Companies using Freshdesk have seen a 27% increase in customer satisfaction.
  • Freshdesk has a 94% customer satisfaction rating on G2 Crowd.
  • Freshdesk has helped over 150,000 businesses worldwide improve their customer support.
What are the benefits?
  • Customizable ticket workflows
  • Easy-to-use interface
  • Multi-channel support options
  • Powerful automation capabilities
Things to look out for
  • Limited customization options
  • No built-in chatbot
  • Pricing is high
  • Reporting features are basic
Who is it for?
  • Account Executives
  • Account Managers
  • Account Representatives
  • B2B Sales Specialists
  • Managers and Leaders
  • Contact Centre Teams
  • Customer Service Managers
  • Customer Support Teams
  • Marketing Agencies
  • Marketing Consultants
  • Marketing Managers
  • Operations Managers
  • Product Managers
  • Project Managers
  • Sales and Marketing Teams
  • Sales Managers
  • Sales Representatives
  • Small Business Owners
  • Startup Companies
  • Team Leaders
  • Virtual Assistants
  • Managers and Leaders
  • Contact Centre Teams
  • Sales and Marketing Teams
  • Small Business Owners
Features
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4
2
3
2
27
3
2

Account Executives

FreeAgent CRM

#1 User-Rated Alternative to Salesforce


Freshdesk

Meet your expanding customer support needs by integrating flexibly with rich APIs and pre-delivered integrations across 1,000+ Marketplace apps.

Accelerate customer experience innovation



Engage in more meaningful conversations every day, across every channel, with every customer.
Delight your customers with effortless customer service.

Leverage a flexible, end-to-end, AI-powered enterprise platform to unify customer experiences.

Help & Support

What integrations does Freshdesk support?
Freshdesk supports integrations with popular business tools like CRM, marketing automation, project management, and e-commerce software, among others.
What security measures does Freshdesk have?
Freshdesk has several security measures in place like SSL encryption, 2-factor authentication, IP restrictions, audit logs, and compliance with data privacy regulations like GDPR and HIPAA.
What support options are available for Freshdesk users?
Freshdesk provides support through email, phone, chat, and a knowledge base with articles, videos, and community forums.
What is Freshdesk?
Freshdesk is a cloud-based customer support software that streamlines customer conversations across multiple channels like email, phone, chat, and social media.
What are the key features of Freshdesk?
The key features of Freshdesk include ticket management, team collaboration, automation, self-service, reporting and analytics, integrations, and security.
What is the pricing for Freshdesk?
Sorry, I am not able to answer this question as per the instructions provided.
What types of businesses can use Freshdesk?
Freshdesk is suitable for businesses of all sizes and industries that need a customer support software to manage customer conversations and support operations.
What channels can Freshdesk support?
Freshdesk can support customer conversations across multiple channels like email, phone, chat, social media, and web.

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