Why you should consider it |
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- Companies using Freshdesk have seen a 27% increase in customer satisfaction.
- Freshdesk has a 94% customer satisfaction rating on G2 Crowd.
- Freshdesk has helped over 150,000 businesses worldwide improve their customer support.
| - Medallia's NPS solution has been proven to increase customer loyalty by up to 20%.
- Medallia's NPS solution has been shown to reduce customer churn by up to 30%.
- Medallia's NPS solution has been used by over 1,000 companies worldwide.
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What are the benefits? |
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- Customizable ticket workflows
- Easy-to-use interface
- Multi-channel support options
- Powerful automation capabilities
| - Accurate Measurement
- Actionable Insights
- Customer Loyalty
- Real-Time Data
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Things to look out for |
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- Limited customization options
- No built-in chatbot
- Pricing is high
- Reporting features are basic
| - Biased Results
- Biased Results
- Costly
- Limited Scope
- Limited Scope
- Time-Consuming
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Who is it for? |
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- Managers and Leaders
- Contact Centre Teams
- Sales and Marketing Teams
- Small Business Owners
| - Customer Service Representatives
- Data Analysts
- Human Resources Professionals
- Marketing Professionals
- Product Managers
- Small Business Owners
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Freshdesk
Meet your expanding customer support needs by integrating flexibly with rich APIs and pre-delivered integrations across 1,000+ Marketplace apps.
Accelerate customer experience innovation
- Route service teams efficiently based on availability, proximity and skillset. Offer customers real-time updates via conversational bots and simplified appointment scheduling.
- Now more than ever, field teams need to serve customers safely and effectively while working remotely. Offer field service that remote agents can trust to easily resolve issues while on the road.
- Prompt agents with a 360-degree customer view and guided resolutions to improve call productivity. Take advantage of powerful routing engines that dramatically reduce call wait times and achieve smarter escalations.
- Have more effective phone conversations and connect customers to the right expert, from the beginning.
- Help customers find answers fast. Launch AI-powered chatbots to easily guide customers in solving their questions.
- Impress customers with availability in their channel of choice, and seamless transitions at any point in their journey. Integrate a blend of conversational experiences including live-chat, web, mobile and contact center support.
- Save time and reduce repetitive tasks. Help agents rapidly resolve customer inquiries with workforce automation and knowledge from one, unified platform.
- Provide the best, most intuitive support across all channels. Proactively understand customer needs to serve excellence, the first time.
- Achieve speed in delivering remarkable customer service. Freshdesk customers realize service productivity gains in under 3 months, and innovate faster with the NEO platform.
- Give agents more context and automation to proactively understand customer needs and offer the next-best-action.
- Simplify every experience and put customers back in control by offering the support they expect, in their channel of choice.
- Reimagine more meaningful conversations and turn service agents into customer champions. Launch customer and employee delight in under 3 months!
- Explore why Freshdesk Omnichannel Suite is the most complete support solution with the fastest time-to-value.
Engage in more meaningful conversations every day, across every channel, with every customer.
Delight your customers with effortless customer service.
Leverage a flexible, end-to-end, AI-powered enterprise platform to unify customer experiences.
Help & Support
What integrations does Freshdesk support?
Freshdesk supports integrations with popular business tools like CRM, marketing automation, project management, and e-commerce software, among others.
What security measures does Freshdesk have?
Freshdesk has several security measures in place like SSL encryption, 2-factor authentication, IP restrictions, audit logs, and compliance with data privacy regulations like GDPR and HIPAA.
What support options are available for Freshdesk users?
Freshdesk provides support through email, phone, chat, and a knowledge base with articles, videos, and community forums.
What is Freshdesk?
Freshdesk is a cloud-based customer support software that streamlines customer conversations across multiple channels like email, phone, chat, and social media.
What are the key features of Freshdesk?
The key features of Freshdesk include ticket management, team collaboration, automation, self-service, reporting and analytics, integrations, and security.
What is the pricing for Freshdesk?
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What types of businesses can use Freshdesk?
Freshdesk is suitable for businesses of all sizes and industries that need a customer support software to manage customer conversations and support operations.
What channels can Freshdesk support?
Freshdesk can support customer conversations across multiple channels like email, phone, chat, social media, and web.
Medallia
Medallia is a customer experience management platform that helps businesses capture customer feedback and insights in real-time. It provides a comprehensive suite of tools to help companies understand customer sentiment, identify areas of improvement, and take action to improve customer experience.
Benefits of Medallia
- Gather customer feedback in real-time
- Identify areas of improvement
- Analyze customer sentiment
- Take action to improve customer experience
- Gain insights into customer behavior
- Create personalized customer experiences
Help & Support
What is the best way to use NPS?
The best way to use NPS is to measure customer loyalty over time. NPS can be used to track customer satisfaction and loyalty, identify areas of improvement, and measure the impact of changes made to your product or service.
What are the benefits of using NPS?
The benefits of using NPS include: gaining insights into customer loyalty, identifying areas of improvement, measuring the impact of changes made to your product or service, and tracking customer satisfaction over time.
What is the difference between NPS and customer satisfaction surveys?
The main difference between NPS and customer satisfaction surveys is that NPS is a single question survey that measures customer loyalty, while customer satisfaction surveys are typically longer surveys that measure customer satisfaction on a variety of topics.
What is Net Promoter Score (NPS)?
Net Promoter Score (NPS) is a customer loyalty metric that measures customer satisfaction and loyalty. It is based on the simple question: “How likely is it that you would recommend our company/product/service to a friend or colleague?”
How is NPS calculated?
NPS is calculated by subtracting the percentage of customers who are Detractors (those who answer 0-6 on the 0-10 scale) from the percentage of customers who are Promoters (those who answer 9-10 on the 0-10 scale). The result is a score between -100 and +100.
What is Net Promoter Score (NPS)?
Net Promoter Score (NPS) is a customer loyalty metric that measures customer satisfaction and loyalty. It is based on the simple question: “How likely is it that you would recommend our company/product/service to a friend or colleague?”
How is NPS calculated?
NPS is calculated by subtracting the percentage of customers who are Detractors (those who answer 0-6 on the 0-10 scale) from the percentage of customers who are Promoters (those who answer 9-10 on the 0-10 scale). The result is a score between -100 and +100.
What is the difference between NPS and customer satisfaction?
NPS is a measure of customer loyalty, while customer satisfaction is a measure of customer satisfaction. NPS measures how likely customers are to recommend a product or service, while customer satisfaction measures how satisfied customers are with a product or service.
What are the benefits of using NPS?
NPS provides a simple, easy-to-understand metric that can be used to measure customer loyalty and satisfaction. It can also be used to identify areas of improvement and track customer loyalty over time.
How can I use Medallia to measure NPS?
Medallia provides a comprehensive suite of tools to measure and analyze NPS. Our platform allows you to collect customer feedback, analyze the data, and take action to improve customer loyalty and satisfaction.
What is Net Promoter Score (NPS)?
Net Promoter Score (NPS) is a customer loyalty metric that measures customer satisfaction and loyalty. It is based on the simple question: “How likely is it that you would recommend our company/product/service to a friend or colleague?”
What is the range of NPS scores?
NPS scores range from -100 to +100. A score of 0 is considered neutral, while a score of +50 or higher is considered excellent.
What are the benefits of using NPS?
NPS is a simple and effective way to measure customer loyalty and satisfaction. It can help you identify areas of improvement, track customer sentiment over time, and measure the success of customer service initiatives.
How is NPS calculated?
NPS is calculated by subtracting the percentage of customers who are “detractors” (those who rate the company 0-6 on the 0-10 scale) from the percentage of customers who are “promoters” (those who rate the company 9-10 on the 0-10 scale).
How can I use Medallia to measure NPS?
Medallia’s NPS solution helps you measure, analyze, and act on customer feedback in real time. Our platform allows you to collect customer feedback, analyze it, and take action to improve customer loyalty and satisfaction.