Compare Freshsales and Hotjar

Comparison

Freshsales Logo

Freshsales

Personalize engagement, shorten your sales cycle, and grow your business with Freshsales. Find out more
Hotjar Logo

Hotjar

The next best thing to sitting beside someone browsing your site. See where they click, ask what they think, and learn why they drop off. Get started for free. Find out more
Try FreshsalesTry Hotjar
Why you should consider it
  • Freshworks CRM has helped businesses increase their sales revenue by up to 37%
  • Freshworks CRM users have reported a 45% reduction in their sales cycle
  • Sales reps using Freshworks CRM have seen an increase of up to 27% in their sales productivity
  • Hotjar has been featured in Forbes, Entrepreneur, and Inc. Magazine
  • Hotjar has been used by over 100,000 websites
  • Hotjar has over 8 million users worldwide
What are the benefits?
  • 360-Degree Customer View
  • Automated Sales Workflows
  • Intuitive Sales Management
  • Real-Time Sales Insights
  • Detailed Insights
  • Easy Setup
  • Real-Time Data
  • User Friendly
Things to look out for
  • Integration limitations
  • Limited customization options
  • No built-in telephony
  • Pricing may vary
  • Costly Pricing
  • Data Accuracy
  • Data Privacy
  • Data Security
Who is it for?
  • Contact Centre Teams
  • Sales and Marketing Teams
  • Bloggers
  • Freelancers
  • Marketing Professionals
  • Product Managers
  • Small Business Owners
  • UX Designers
  • Web Designers
Features

Contact Centre Teams

Freshsales

Accelerate your revenue with context-driven sales

Personalize engagement, shorten your sales cycle, and grow your business with Freshsales.

Close deals faster with a 360° view of your customers

Get a complete view of your customer’s interactions to deliver personalized experiences. Leverage data to drive revenue.

Improve seller effectiveness by streamlining  your sales process

Have conversations with context, automate time-consuming tasks, and spend valuable time selling and not on mundane legwork.

Reduce IT complexity & cost with a comprehensive solution

Keep teams happy with a solution that is easy to implement, and easier to use. Increase adoption, reduce costs, and boost morale.

Focus on the best leads. Generate more opportunities.

Website prospects are the most engaged. Run chat campaigns, and turn your website into a lead generation machine.

Have conversations with context. Shorten your sales cycle.

Surface the best leads, communicate across a customer’s preferred channel, and personalize messages based on behavior.

Drive deals to closure, faster. Improve sales conversions with AI-powered insights.

Freddy AI helps you focus on the right deals that will drive revenue. Get insights across the funnel from lead to revenue.

Grow customer value with integrated sales and support.

Develop long-lasting relationships with customers. Enable sales and support to work together to help the customer seamlessly.

Help & Support

What is Freshworks CRM Sales Cloud?
Freshworks CRM Sales Cloud is a customer relationship management software designed to help businesses manage their sales processes efficiently. It offers a range of features such as lead management, contact management, deal management, email tracking, and more.
What are the key features of Freshworks CRM Sales Cloud?
Some of the key features of Freshworks CRM Sales Cloud include lead management, contact management, deal management, email tracking, appointment scheduling, call recording, and more.
How does Freshworks CRM Sales Cloud help businesses?
Freshworks CRM Sales Cloud helps businesses streamline their sales processes, manage customer interactions more effectively, and improve their overall sales performance. It provides businesses with a 360-degree view of their customers, enabling them to make data-driven decisions and improve customer engagement.
Can Freshworks CRM Sales Cloud be integrated with other tools?
Yes, Freshworks CRM Sales Cloud can be integrated with a range of third-party tools such as marketing automation software, accounting software, and more. It also offers a range of APIs that allow businesses to build custom integrations.
Is Freshworks CRM Sales Cloud easy to use?
Yes, Freshworks CRM Sales Cloud is designed to be user-friendly and easy to use. It has a simple and intuitive interface, and its features are easy to navigate and use.
What kind of businesses can benefit from Freshworks CRM Sales Cloud?
Freshworks CRM Sales Cloud is suitable for businesses of all sizes and industries, including startups, SMBs, and large enterprises. It is particularly useful for businesses that want to improve their sales processes and customer engagement.
What kind of customer support does Freshworks CRM Sales Cloud offer?
Freshworks CRM Sales Cloud offers a range of customer support options, including email support, phone support, and live chat support. It also has a comprehensive knowledge base and community forum where users can find answers to common questions.

Hotjar

Hotjar: A Comprehensive Overview

Hotjar is an all-in-one analytics and feedback platform that helps businesses understand their website visitors and customers better. It provides a suite of tools that allow users to collect data from their website and mobile app, analyze it, and gain insights to improve their user experience. Hotjar is designed for businesses of all sizes, from small startups to large enterprises.

Key Benefits and Features

Who Should Use Hotjar?

Hotjar is designed for businesses of all sizes, from small startups to large enterprises. It is ideal for businesses that want to understand their users better and improve their user experience. Hotjar can be used by product managers, marketers, UX designers, and developers to gain insights into user behavior and identify areas of improvement.

How Does Hotjar Compare to Its Competitors?

Hotjar is a comprehensive analytics and feedback platform that offers a suite of tools to help businesses understand their users better. It is similar to other analytics and feedback platforms such as Google Analytics, Mixpanel, and Qualaroo, but it offers more features and is more user-friendly. Hotjar is also more affordable than its competitors, making it a great choice for businesses of all sizes.

Help & Support

What browsers does Hotjar support?
Hotjar supports all modern browsers, including Chrome, Firefox, Safari, and Edge.
Does Hotjar work on mobile devices?
Yes, Hotjar works on both desktop and mobile devices.
Does Hotjar offer a free trial?
Yes, Hotjar offers a 14-day free trial for all plans.
What is Hotjar?
Hotjar is a powerful tool that reveals the online behavior and voice of your users. Through analysis of both your website's traffic and feedback you collect directly from users, Hotjar gives you the 'big picture' of how to improve your site's user experience and performance.
What features does Hotjar offer?
Hotjar offers a range of features to help you understand your users better. These include Heatmaps, Recordings, Funnels, Forms, Surveys, Recruiters, and Insights.
How does Hotjar work?
Hotjar works by tracking user behavior on your website. It records user clicks, taps, and mouse movements, as well as how far down the page they scroll. It also collects feedback from users through surveys, polls, and forms. All of this data is then analyzed to give you insights into how to improve your website's user experience.

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