Why you should consider it
Freshworks CRM has helped businesses increase their sales revenue by up to 37% Freshworks CRM users have reported a 45% reduction in their sales cycle Sales reps using Freshworks CRM have seen an increase of up to 27% in their sales productivity	Marketo's Engagement Platform Drives More Than $1 Billion in Annual Revenue for Customers Marketo's Platform Helps Companies Increase Customer Retention by Up to 30% Marketo's Platform Helps Companies Increase Lead Conversion Rates by Up to 50%
What are the benefits?
360-Degree Customer View Automated Sales Workflows Intuitive Sales Management Real-Time Sales Insights	Analytics Insights Lead Management Marketing Automation Personalization
Things to look out for
Integration limitations Limited customization options No built-in telephony Pricing may vary	Complex Setup Costly Pricing Limited Integrations Steep Learning Curve
Who is it for?
Contact Centre Teams Sales and Marketing Teams	Content Creators Data Analysts Marketing Professionals Sales Professionals Small Business Owners
Features

Freshsales

Accelerate your revenue with context-driven sales

Personalize engagement, shorten your sales cycle, and grow your business with Freshsales.

Close deals faster with a 360° view of your customers

Get a complete view of your customer’s interactions to deliver personalized experiences. Leverage data to drive revenue.

Improve seller effectiveness by streamlining  your sales process

Have conversations with context, automate time-consuming tasks, and spend valuable time selling and not on mundane legwork.

Reduce IT complexity & cost with a comprehensive solution

Keep teams happy with a solution that is easy to implement, and easier to use. Increase adoption, reduce costs, and boost morale.

Focus on the best leads. Generate more opportunities.

Website prospects are the most engaged. Run chat campaigns, and turn your website into a lead generation machine.

• Use AI-powered Chatbots to chat with visitors in real-time 
• Capture visitor information with customizable Web Forms 
• Understand visitor intent. Track page visits and actions on your site.

Have conversations with context. Shorten your sales cycle.

Surface the best leads, communicate across a customer’s preferred channel, and personalize messages based on behavior.

• Understand interest and engagement levels with the Activity Timeline
• Focus on the best opportunities with Predictive Contact Scoring
• Communicate seamlessly across channels - Phone, Email, Chat, SMS

Drive deals to closure, faster. Improve sales conversions with AI-powered insights.

Freddy AI helps you focus on the right deals that will drive revenue. Get insights across the funnel from lead to revenue.

• Find the best deals to close with AI-based Deal Insights
• Collaborate across teams in real-time with Slack Integration
• Improve revenue predictability with Dynamic Forecasting

Grow customer value with integrated sales and support.

Develop long-lasting relationships with customers. Enable sales and support to work together to help the customer seamlessly.

• Bring sales and support functionalities together with the Freshdesk Integration
• Understand your customers inside-out with a 360° customer view
• Upsell and cross-sell to your customer base with automated sales campaigns

Help & Support

What is Freshworks CRM Sales Cloud?

Freshworks CRM Sales Cloud is a customer relationship management software designed to help businesses manage their sales processes efficiently. It offers a range of features such as lead management, contact management, deal management, email tracking, and more.

What are the key features of Freshworks CRM Sales Cloud?

Some of the key features of Freshworks CRM Sales Cloud include lead management, contact management, deal management, email tracking, appointment scheduling, call recording, and more.

How does Freshworks CRM Sales Cloud help businesses?

Freshworks CRM Sales Cloud helps businesses streamline their sales processes, manage customer interactions more effectively, and improve their overall sales performance. It provides businesses with a 360-degree view of their customers, enabling them to make data-driven decisions and improve customer engagement.

Can Freshworks CRM Sales Cloud be integrated with other tools?

Yes, Freshworks CRM Sales Cloud can be integrated with a range of third-party tools such as marketing automation software, accounting software, and more. It also offers a range of APIs that allow businesses to build custom integrations.

Is Freshworks CRM Sales Cloud easy to use?

Yes, Freshworks CRM Sales Cloud is designed to be user-friendly and easy to use. It has a simple and intuitive interface, and its features are easy to navigate and use.

What kind of businesses can benefit from Freshworks CRM Sales Cloud?

Freshworks CRM Sales Cloud is suitable for businesses of all sizes and industries, including startups, SMBs, and large enterprises. It is particularly useful for businesses that want to improve their sales processes and customer engagement.

What kind of customer support does Freshworks CRM Sales Cloud offer?

Freshworks CRM Sales Cloud offers a range of customer support options, including email support, phone support, and live chat support. It also has a comprehensive knowledge base and community forum where users can find answers to common questions.

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Marketo Engage

Marketo: A Comprehensive Overview

Marketo is a comprehensive marketing automation platform designed to help businesses of all sizes increase their marketing ROI. It provides a suite of tools to help marketers create, manage, and measure campaigns across multiple channels, including email, social media, and web. Marketo also offers a range of analytics and reporting features to help marketers track and optimize their campaigns.

Who Should Use Marketo?

Marketo is ideal for businesses of all sizes that are looking to increase their marketing ROI. It is especially useful for businesses that are looking to automate their marketing processes and track their campaigns across multiple channels.

Key Benefits and Features

• Marketing automation tools to help marketers create, manage, and measure campaigns across multiple channels.
• Analytics and reporting features to help marketers track and optimize their campaigns.
• Integrations with popular CRM and other marketing tools.
• A/B testing and personalization capabilities.
• Lead scoring and nurturing tools.

How Does Marketo Compare to Its Competitors?

Marketo is one of the leading marketing automation platforms on the market. It offers a comprehensive suite of tools and features that are designed to help businesses of all sizes increase their marketing ROI. It is competitively priced and offers a range of integrations with popular CRM and other marketing tools.

Help & Support

What is Marketo?

Marketo is a leading provider of marketing automation software that helps marketers master the art and science of digital marketing.

What features does Marketo offer?

Marketo offers a wide range of features, including lead management, email marketing, social media marketing, analytics, and more.

How does Marketo help marketers?

Marketo helps marketers by providing a comprehensive suite of tools to help them create, manage, and measure their digital marketing campaigns.

What types of customers use Marketo?

Marketo is used by a wide range of customers, from small businesses to large enterprises.

What support does Marketo offer?

Marketo offers a variety of support options, including online resources, phone support, and more.

What platforms does Marketo support?

Marketo supports a wide range of platforms, including web, mobile, and social media.

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