Compare Freshsales and Microsoft Dynamics 365

Comparison

Freshsales Logo

Freshsales

Personalize engagement, shorten your sales cycle, and grow your business with Freshsales. Find out more

Microsoft Dynamics 365

Easily monitor your customer base with the customizable and easy to use Microsoft Dynamics CRM, available cloud or on-premises installation. Find out more
Try FreshsalesTry Microsoft Dynamics 365
Why you should consider it
  • Freshworks CRM has helped businesses increase their sales revenue by up to 37%
  • Freshworks CRM users have reported a 45% reduction in their sales cycle
  • Sales reps using Freshworks CRM have seen an increase of up to 27% in their sales productivity
  • Microsoft Dynamics CRM has been used to increase sales by up to 20%.
  • Microsoft Dynamics CRM has been used to reduce customer service costs by up to 30%.
  • Microsoft Dynamics CRM has over 40,000 customers worldwide.
What are the benefits?
  • 360-Degree Customer View
  • Automated Sales Workflows
  • Intuitive Sales Management
  • Real-Time Sales Insights
  • Data Insights
  • Flexible Solutions
  • Integrated Platform
  • Scalable Solutions
Things to look out for
  • Integration limitations
  • Limited customization options
  • No built-in telephony
  • Pricing may vary
  • Costs
  • Integration
  • Support
  • Training
Who is it for?
  • Contact Centre Teams
  • Sales and Marketing Teams
  • Accountants
  • Customer Service Representatives
  • IT Professionals
  • Marketing Professionals
  • Project Managers
  • Sales Professionals
  • Small Business Owners
Features

Contact Centre Teams

Freshsales

Accelerate your revenue with context-driven sales

Personalize engagement, shorten your sales cycle, and grow your business with Freshsales.

Close deals faster with a 360° view of your customers

Get a complete view of your customer’s interactions to deliver personalized experiences. Leverage data to drive revenue.

Improve seller effectiveness by streamlining  your sales process

Have conversations with context, automate time-consuming tasks, and spend valuable time selling and not on mundane legwork.

Reduce IT complexity & cost with a comprehensive solution

Keep teams happy with a solution that is easy to implement, and easier to use. Increase adoption, reduce costs, and boost morale.

Focus on the best leads. Generate more opportunities.

Website prospects are the most engaged. Run chat campaigns, and turn your website into a lead generation machine.

Have conversations with context. Shorten your sales cycle.

Surface the best leads, communicate across a customer’s preferred channel, and personalize messages based on behavior.

Drive deals to closure, faster. Improve sales conversions with AI-powered insights.

Freddy AI helps you focus on the right deals that will drive revenue. Get insights across the funnel from lead to revenue.

Grow customer value with integrated sales and support.

Develop long-lasting relationships with customers. Enable sales and support to work together to help the customer seamlessly.

Help & Support

What is Freshworks CRM Sales Cloud?
Freshworks CRM Sales Cloud is a customer relationship management software designed to help businesses manage their sales processes efficiently. It offers a range of features such as lead management, contact management, deal management, email tracking, and more.
What are the key features of Freshworks CRM Sales Cloud?
Some of the key features of Freshworks CRM Sales Cloud include lead management, contact management, deal management, email tracking, appointment scheduling, call recording, and more.
How does Freshworks CRM Sales Cloud help businesses?
Freshworks CRM Sales Cloud helps businesses streamline their sales processes, manage customer interactions more effectively, and improve their overall sales performance. It provides businesses with a 360-degree view of their customers, enabling them to make data-driven decisions and improve customer engagement.
Can Freshworks CRM Sales Cloud be integrated with other tools?
Yes, Freshworks CRM Sales Cloud can be integrated with a range of third-party tools such as marketing automation software, accounting software, and more. It also offers a range of APIs that allow businesses to build custom integrations.
Is Freshworks CRM Sales Cloud easy to use?
Yes, Freshworks CRM Sales Cloud is designed to be user-friendly and easy to use. It has a simple and intuitive interface, and its features are easy to navigate and use.
What kind of businesses can benefit from Freshworks CRM Sales Cloud?
Freshworks CRM Sales Cloud is suitable for businesses of all sizes and industries, including startups, SMBs, and large enterprises. It is particularly useful for businesses that want to improve their sales processes and customer engagement.
What kind of customer support does Freshworks CRM Sales Cloud offer?
Freshworks CRM Sales Cloud offers a range of customer support options, including email support, phone support, and live chat support. It also has a comprehensive knowledge base and community forum where users can find answers to common questions.

Microsoft Dynamics 365

Microsoft Dynamics CRM is a customer relationship management (CRM) solution that helps businesses build relationships with their customers, streamline processes, and improve profitability.

It is designed to help businesses of all sizes manage customer relationships, sales, marketing, and customer service.

Who Should Use Microsoft Dynamics CRM?

Microsoft Dynamics CRM is ideal for businesses of all sizes that want to improve customer relationships, streamline processes, and increase profitability. It is especially useful for businesses that need to manage customer relationships, sales, marketing, and customer service.

Key Benefits and Features

How Does Microsoft Dynamics CRM Compare to Its Competitors?

Microsoft Dynamics CRM is a powerful and comprehensive CRM solution that offers a wide range of features and benefits. It is designed to help businesses of all sizes manage customer relationships, sales, marketing, and customer service.

It is also highly customizable and integrates with other Microsoft products. Compared to its competitors, Microsoft Dynamics CRM offers a more comprehensive and integrated solution that is designed to help businesses improve customer relationships, streamline processes, and increase profitability.

Help & Support

What is Microsoft Dynamics CRM?
Microsoft Dynamics CRM is a customer relationship management (CRM) solution that helps businesses build relationships with their customers, streamline processes, and improve profitability.
What are the benefits of using Microsoft Dynamics CRM?
Microsoft Dynamics CRM provides businesses with a comprehensive set of tools to manage customer relationships, streamline processes, and improve profitability. It helps businesses to better understand their customers, build stronger relationships, and increase customer satisfaction.
What features does Microsoft Dynamics CRM offer?
Microsoft Dynamics CRM offers a range of features, including customer relationship management, sales force automation, marketing automation, customer service, and analytics. It also offers integration with other Microsoft products, such as Office 365 and Outlook.
How can I get started with Microsoft Dynamics CRM?
You can get started with Microsoft Dynamics CRM by signing up for a free trial. You can also contact a Microsoft Dynamics CRM partner for more information and assistance with setting up and using the software.
What type of support does Microsoft Dynamics CRM offer?
Microsoft Dynamics CRM offers a range of support options, including online resources, community forums, and phone and email support. You can also contact a Microsoft Dynamics CRM partner for more information and assistance with setting up and using the software.

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