Compare Freshservice and JIRA Comparison
Freshservice Get started now with our intuitive, right-sized service management solution. Find out more Try Freshservice	JIRA JIRA is a project management and issue tracking software developed by Atlassian. Find out more Try JIRA
Try Freshservice	Try JIRA

Freshservice

See how you can right-size your IT service management quickly and effectively.

• Intelligent AI can help predict projects and tasks that will run overdue or be completed ahead of schedule. Accurately plan and predict how projects are going to maximize efficiency.
• Give technicians a single view of all their tasks across multiple projects and initiatives. Intuitively assign work out and manage schedules and resources efficiently.
• Gain a consolidated view of projects across teams with project analytics. Customize and build your own reporting dashboards with minimal effort. Track resources and manage efficiency and timelines in a single view.
• Help team members manage any kind of project using new-gen project management. Run agile projects for software rollout or simple waterfall projects for planning and tracking any IT initiative. Choose your own hybrid approach to project management that suits your team’s needs.
• Deploy standard project templates for both agile or waterfall projects. Drive efficiency by enabling your team to follow pre-defined processes and automated project timelines.
• With an integrated ITSM and project management, gain visibility into all your key IT initiatives. Extend your PPM by giving your ServiceDesk team full context of project timelines and associated incidents and assets.

IT Service Management

• Plan, execute, and deliver projects on time with an easy to use, integrated project management tool.
  Maintain a single record of all contracts with third-party vendors. Track spending, optimize software license usage and set reminders on renewals and expiries.
• Track purchase orders, initialize assets, and keep a record of every piece of information from procurement to retirement in a single unified view.
• Get a 360° view of your SaaS applications and optimize usage with insight-driven actions. Prevent siloed SaaS subscriptions with unified discovery and usage tracking right within your service management solution. Leverage intelligent insights to reduce spend and stay in compliance.
• Maintain a complete repository of all the assets in the organization with in-depth visibility into how they are connected to each other. Identify critical assets, and easily link them to incidents, requests, problems, changes, or projects at the click of a button. Develop powerful automations that minimize risk and keep your team informed.
• Automatically discover and track asset information by using our out-of-the-box discovery tools. Leverage agent or agentless discovery and even track assets off-network for full visibility.
• Create a unified view of all assets across multiple systems, offices, and clouds. Integrate with existing asset inventory systems to create a single pane of glass for your entire asset inventory.
• Build a backbone for efficient service delivery with complete visibility into your on-premise and cloud infrastructure.
• Extend workflows beyond Freshservice by integrating with 3rd party tools. Deploy powerful automations at scale without the need for complex development.
• Unify alerts from all the monitoring tools that oversee your infrastructure in a single pane of glass. Separate the noise from what’s actually important and create playbooks for rapid remediation and downtime reduction.
• Minimize downtime, increase efficiency, and control your cloud with Freshservice Operations Management.
• Plan releases by documenting the build and test plans, set start and end dates to update team members by creating announcements in your Freshservice account.
• Deploy a well-governed change control process that allows for standardization and automation. Integrate Change Control with your service desk and CMDB to minimize risk.
• Isolate problems, link it to existing or past incidents, perform root cause analyses with Freshservice's timeline of events, and minimize disruptions to the business.
• Create on-call schedules for agents to manage critical events. Build out call trees for alerting and sourcing the correct SMEs to remediate critical issues and get your systems up and running.
• Support end-users with powerful chatbots, enhance agent productivity with intelligent suggestions and gain powerful insights with AI-driven analytics. Freshworks AI is easy to deploy and delivers immediate value.
• Easily deploy powerful, extensible workflows that ensure speedy service delivery from everything as simple as password resets to as complex as new hire onboarding. Unify your service delivery into a single, modern platform.
• Extend your knowledge base to assist end users and deflect incidents. Extend the knowledge base beyond IT by integrating 3rd party information and other internal content management systems to create a powerful knowledge base.
• Set multiple SLA policies for different business hours or incident categories. Easily resolve tickets based on priorities, and automate escalation rules to communicate about SLA violations.
• Route incidents intelligently and give your technicians all the tools they need to resolve incidents in a single screen experience. Drive service efficiency with automations and AI.

Help & Support

What integrations does Freshservice support?

Freshservice supports a range of integrations with third-party applications, including G Suite, Office 365, Slack, Jira, Salesforce, and more.

Is Freshservice easy to set up and use?

Yes, Freshservice is designed to be easy to set up and use, with a simple and intuitive interface that requires no technical expertise to navigate.

Can Freshservice be customized to meet my specific needs?

Yes, Freshservice offers a range of customization options, including the ability to create custom fields, workflows, and automations, as well as the ability to customize the user interface.

Does Freshservice offer mobile apps?

Yes, Freshservice offers mobile apps for iOS and Android devices, allowing users to access their IT service desk from anywhere.

What kind of support does Freshservice offer?

Freshservice offers 24/7 support via phone, email, and chat, as well as a comprehensive knowledge base and community forum.

What is Freshservice?

Freshservice is a cloud-based IT service management (ITSM) solution that enables businesses of all sizes to streamline their IT operations. It offers a range of features, including incident management, problem management, change management, release management, asset management, and more.

What are the key features of Freshservice?

The key features of Freshservice include incident management, problem management, change management, release management, asset management, service catalog, knowledge management, reporting and analytics, and more.

What is the pricing for Freshservice?

Sorry, pricing information is excluded from this list of FAQs.

JIRA

JIRA is a project management and issue tracking software developed by Atlassian. It is designed to help teams plan, track, and manage their projects and tasks. JIRA is used by teams of all sizes, from small startups to large enterprises. It is a popular choice for software development teams, as it provides an easy way to manage tasks, track progress, and collaborate with team members.

Who Should Use JIRA?

JIRA is a great tool for teams of all sizes, from small startups to large enterprises. It is especially useful for software development teams, as it provides an easy way to manage tasks, track progress, and collaborate with team members. JIRA is also a great choice for teams that need to manage multiple projects at once, as it allows users to easily switch between projects and tasks.

Key Benefits of JIRA

JIRA provides a number of key benefits for teams of all sizes. It is easy to use and provides an intuitive user interface. It also allows users to easily switch between projects and tasks. JIRA also provides powerful reporting and analytics tools, allowing users to track progress and identify areas for improvement. Additionally, JIRA integrates with a number of other tools, such as Slack, GitHub, and Confluence, allowing users to easily collaborate with team members.

How Does JIRA Compare to its Competitors?

JIRA is one of the most popular project management and issue tracking tools on the market. It is a great choice for teams of all sizes, as it provides an easy to use interface and powerful reporting and analytics tools. Additionally, JIRA integrates with a number of other tools, allowing users to easily collaborate with team members.

JIRA's main competitors are Trello, Asana, and Basecamp. Trello is a great choice for teams that need to manage multiple projects at once, as it provides an easy to use interface and allows users to easily switch between projects and tasks. Asana is a great choice for teams that need to track progress and identify areas for improvement, as it provides powerful reporting and analytics tools. Finally, Basecamp is a great choice for teams that need to collaborate with team members, as it integrates with a number of other tools, such as Slack, GitHub, and Confluence.

Help & Support

What is Jira?

Jira is a software development tool used for issue tracking and project management.

What platforms does Jira support?

Jira is available on Windows, Mac, and Linux operating systems.

What features does Jira offer?

Jira offers features such as issue tracking, project management, agile boards, and more.

How do I get started with Jira?

You can get started with Jira by signing up for a free trial or purchasing a subscription.

Does Jira offer customer support?

Yes, Jira offers customer support via phone, email, and online chat.

Does Jira integrate with other tools?

Yes, Jira integrates with a variety of other tools such as Slack, GitHub, and more.