Compare Freshservice and SmartSuite Comparison
Freshservice Get started now with our intuitive, right-sized service management solution. Find out more Try Freshservice	SmartSuite Plan, track, and manage any type of work. Find out more Try SmartSuite
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Freshservice

See how you can right-size your IT service management quickly and effectively.

• Intelligent AI can help predict projects and tasks that will run overdue or be completed ahead of schedule. Accurately plan and predict how projects are going to maximize efficiency.
• Give technicians a single view of all their tasks across multiple projects and initiatives. Intuitively assign work out and manage schedules and resources efficiently.
• Gain a consolidated view of projects across teams with project analytics. Customize and build your own reporting dashboards with minimal effort. Track resources and manage efficiency and timelines in a single view.
• Help team members manage any kind of project using new-gen project management. Run agile projects for software rollout or simple waterfall projects for planning and tracking any IT initiative. Choose your own hybrid approach to project management that suits your team’s needs.
• Deploy standard project templates for both agile or waterfall projects. Drive efficiency by enabling your team to follow pre-defined processes and automated project timelines.
• With an integrated ITSM and project management, gain visibility into all your key IT initiatives. Extend your PPM by giving your ServiceDesk team full context of project timelines and associated incidents and assets.

IT Service Management

• Plan, execute, and deliver projects on time with an easy to use, integrated project management tool.
  Maintain a single record of all contracts with third-party vendors. Track spending, optimize software license usage and set reminders on renewals and expiries.
• Track purchase orders, initialize assets, and keep a record of every piece of information from procurement to retirement in a single unified view.
• Get a 360° view of your SaaS applications and optimize usage with insight-driven actions. Prevent siloed SaaS subscriptions with unified discovery and usage tracking right within your service management solution. Leverage intelligent insights to reduce spend and stay in compliance.
• Maintain a complete repository of all the assets in the organization with in-depth visibility into how they are connected to each other. Identify critical assets, and easily link them to incidents, requests, problems, changes, or projects at the click of a button. Develop powerful automations that minimize risk and keep your team informed.
• Automatically discover and track asset information by using our out-of-the-box discovery tools. Leverage agent or agentless discovery and even track assets off-network for full visibility.
• Create a unified view of all assets across multiple systems, offices, and clouds. Integrate with existing asset inventory systems to create a single pane of glass for your entire asset inventory.
• Build a backbone for efficient service delivery with complete visibility into your on-premise and cloud infrastructure.
• Extend workflows beyond Freshservice by integrating with 3rd party tools. Deploy powerful automations at scale without the need for complex development.
• Unify alerts from all the monitoring tools that oversee your infrastructure in a single pane of glass. Separate the noise from what’s actually important and create playbooks for rapid remediation and downtime reduction.
• Minimize downtime, increase efficiency, and control your cloud with Freshservice Operations Management.
• Plan releases by documenting the build and test plans, set start and end dates to update team members by creating announcements in your Freshservice account.
• Deploy a well-governed change control process that allows for standardization and automation. Integrate Change Control with your service desk and CMDB to minimize risk.
• Isolate problems, link it to existing or past incidents, perform root cause analyses with Freshservice's timeline of events, and minimize disruptions to the business.
• Create on-call schedules for agents to manage critical events. Build out call trees for alerting and sourcing the correct SMEs to remediate critical issues and get your systems up and running.
• Support end-users with powerful chatbots, enhance agent productivity with intelligent suggestions and gain powerful insights with AI-driven analytics. Freshworks AI is easy to deploy and delivers immediate value.
• Easily deploy powerful, extensible workflows that ensure speedy service delivery from everything as simple as password resets to as complex as new hire onboarding. Unify your service delivery into a single, modern platform.
• Extend your knowledge base to assist end users and deflect incidents. Extend the knowledge base beyond IT by integrating 3rd party information and other internal content management systems to create a powerful knowledge base.
• Set multiple SLA policies for different business hours or incident categories. Easily resolve tickets based on priorities, and automate escalation rules to communicate about SLA violations.
• Route incidents intelligently and give your technicians all the tools they need to resolve incidents in a single screen experience. Drive service efficiency with automations and AI.

Help & Support

What integrations does Freshservice support?

Freshservice supports a range of integrations with third-party applications, including G Suite, Office 365, Slack, Jira, Salesforce, and more.

Is Freshservice easy to set up and use?

Yes, Freshservice is designed to be easy to set up and use, with a simple and intuitive interface that requires no technical expertise to navigate.

Can Freshservice be customized to meet my specific needs?

Yes, Freshservice offers a range of customization options, including the ability to create custom fields, workflows, and automations, as well as the ability to customize the user interface.

Does Freshservice offer mobile apps?

Yes, Freshservice offers mobile apps for iOS and Android devices, allowing users to access their IT service desk from anywhere.

What kind of support does Freshservice offer?

Freshservice offers 24/7 support via phone, email, and chat, as well as a comprehensive knowledge base and community forum.

What is Freshservice?

Freshservice is a cloud-based IT service management (ITSM) solution that enables businesses of all sizes to streamline their IT operations. It offers a range of features, including incident management, problem management, change management, release management, asset management, and more.

What are the key features of Freshservice?

The key features of Freshservice include incident management, problem management, change management, release management, asset management, service catalog, knowledge management, reporting and analytics, and more.

What is the pricing for Freshservice?

Sorry, pricing information is excluded from this list of FAQs.

SmartSuite

Plan, track, and manage any type of work

One Platform to Manage Work SmartSuite provides a collaborative Work Management platform that enables teams to plan, track and manage any workflow - whether it be a project, an ongoing process or routine everyday tasks.
Manage Any Project With SmartSuite, you can manage projects of any size. Track tasks and milestones, assign owners, add time estimates, deadlines and hours worked as needed. View dashboards and timeline reports to make sure everything is on track.
Manage Any Process Use a single platform to manage any business process in your organization.  Sales, HR, Marketing, Product, Operations, GRC and so many more.  The processes we can support are only limited by your imagination.

Help & Support

What features does SmartSuite offer?

SmartSuite offers a range of features including project management, customer relationship management, financial management, and analytics.

What platforms does SmartSuite support?

SmartSuite is available for Windows, Mac, iOS, and Android devices.

Does SmartSuite offer a free trial?

Yes, SmartSuite offers a free 14-day trial for all users.

Does SmartSuite offer customer support?

Yes, SmartSuite offers 24/7 customer support via phone, email, and live chat.

Does SmartSuite offer integration with other software?

Yes, SmartSuite offers integration with a range of third-party software, including Salesforce, QuickBooks, and Microsoft Office.

What is SmartSuite?

SmartSuite is a suite of software tools designed to help businesses manage their operations more efficiently.