Compare Freshservice and SmartSuite

Comparison

Freshservice Logo

Freshservice

Get started now with our intuitive, right-sized service management solution. Find out more
SmartSuite Logo

SmartSuite

Plan, track, and manage any type of work. Find out more
Try FreshserviceTry SmartSuite
Why you should consider it
  • Freshservice customers have seen a 20% increase in productivity.
  • Freshservice has helped customers reduce their ticket backlog by up to 30%.
  • Over 5,000 organizations trust Freshservice to manage their IT services.
  • SmartSuite has been featured in over 50 industry publications.
  • SmartSuite has been used by over 10,000 businesses worldwide.
  • SmartSuite has saved customers an average of 20% on their operational costs.
What are the benefits?
  • Automated Workflows
  • Customizable Dashboards
  • Easy-to-Use
  • Efficient ticket management
  • Easy Setup
  • Integrated Tools
  • Secure Storage
  • User Friendly
Things to look out for
  • Limited customization options
  • No on-premise option
  • Pricing can be high
  • Steep Learning Curve
  • Costs
  • Integration
  • Security
  • Updates
Who is it for?
  • Managers and Leaders
  • Contact Centre Teams
  • Technology Providers and Consultants
  • Accountants
  • Bookkeepers
  • Financial Advisors
  • Insurance Agents
  • Lawyers
  • Real Estate Agents
  • Small Business Owners
  • Tax Professionals
Features
2

Managers and Leaders

Freshservice

See how you can right-size your IT service management quickly and effectively.

IT Service Management

Help & Support

What integrations does Freshservice support?
Freshservice supports a range of integrations with third-party applications, including G Suite, Office 365, Slack, Jira, Salesforce, and more.
Is Freshservice easy to set up and use?
Yes, Freshservice is designed to be easy to set up and use, with a simple and intuitive interface that requires no technical expertise to navigate.
Can Freshservice be customized to meet my specific needs?
Yes, Freshservice offers a range of customization options, including the ability to create custom fields, workflows, and automations, as well as the ability to customize the user interface.
Does Freshservice offer mobile apps?
Yes, Freshservice offers mobile apps for iOS and Android devices, allowing users to access their IT service desk from anywhere.
What kind of support does Freshservice offer?
Freshservice offers 24/7 support via phone, email, and chat, as well as a comprehensive knowledge base and community forum.
What is Freshservice?
Freshservice is a cloud-based IT service management (ITSM) solution that enables businesses of all sizes to streamline their IT operations. It offers a range of features, including incident management, problem management, change management, release management, asset management, and more.
What are the key features of Freshservice?
The key features of Freshservice include incident management, problem management, change management, release management, asset management, service catalog, knowledge management, reporting and analytics, and more.
What is the pricing for Freshservice?
Sorry, pricing information is excluded from this list of FAQs.

SmartSuite

Plan, track, and manage any type of work

Help & Support

What features does SmartSuite offer?
SmartSuite offers a range of features including project management, customer relationship management, financial management, and analytics.
What platforms does SmartSuite support?
SmartSuite is available for Windows, Mac, iOS, and Android devices.
Does SmartSuite offer a free trial?
Yes, SmartSuite offers a free 14-day trial for all users.
Does SmartSuite offer customer support?
Yes, SmartSuite offers 24/7 customer support via phone, email, and live chat.
Does SmartSuite offer integration with other software?
Yes, SmartSuite offers integration with a range of third-party software, including Salesforce, QuickBooks, and Microsoft Office.
What is SmartSuite?
SmartSuite is a suite of software tools designed to help businesses manage their operations more efficiently.

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