Compare Freshservice and Zendesk Comparison
Freshservice Get started now with our intuitive, right-sized service management solution. Find out more Try Freshservice	Zendesk Zendesk is award-winning customer service software trusted by 200K+ customers. Make customers happy via text, mobile, phone, email, live chat, social media. Find out more Try Zendesk
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Freshservice

See how you can right-size your IT service management quickly and effectively.

• Intelligent AI can help predict projects and tasks that will run overdue or be completed ahead of schedule. Accurately plan and predict how projects are going to maximize efficiency.
• Give technicians a single view of all their tasks across multiple projects and initiatives. Intuitively assign work out and manage schedules and resources efficiently.
• Gain a consolidated view of projects across teams with project analytics. Customize and build your own reporting dashboards with minimal effort. Track resources and manage efficiency and timelines in a single view.
• Help team members manage any kind of project using new-gen project management. Run agile projects for software rollout or simple waterfall projects for planning and tracking any IT initiative. Choose your own hybrid approach to project management that suits your team’s needs.
• Deploy standard project templates for both agile or waterfall projects. Drive efficiency by enabling your team to follow pre-defined processes and automated project timelines.
• With an integrated ITSM and project management, gain visibility into all your key IT initiatives. Extend your PPM by giving your ServiceDesk team full context of project timelines and associated incidents and assets.

IT Service Management

• Plan, execute, and deliver projects on time with an easy to use, integrated project management tool.
  Maintain a single record of all contracts with third-party vendors. Track spending, optimize software license usage and set reminders on renewals and expiries.
• Track purchase orders, initialize assets, and keep a record of every piece of information from procurement to retirement in a single unified view.
• Get a 360° view of your SaaS applications and optimize usage with insight-driven actions. Prevent siloed SaaS subscriptions with unified discovery and usage tracking right within your service management solution. Leverage intelligent insights to reduce spend and stay in compliance.
• Maintain a complete repository of all the assets in the organization with in-depth visibility into how they are connected to each other. Identify critical assets, and easily link them to incidents, requests, problems, changes, or projects at the click of a button. Develop powerful automations that minimize risk and keep your team informed.
• Automatically discover and track asset information by using our out-of-the-box discovery tools. Leverage agent or agentless discovery and even track assets off-network for full visibility.
• Create a unified view of all assets across multiple systems, offices, and clouds. Integrate with existing asset inventory systems to create a single pane of glass for your entire asset inventory.
• Build a backbone for efficient service delivery with complete visibility into your on-premise and cloud infrastructure.
• Extend workflows beyond Freshservice by integrating with 3rd party tools. Deploy powerful automations at scale without the need for complex development.
• Unify alerts from all the monitoring tools that oversee your infrastructure in a single pane of glass. Separate the noise from what’s actually important and create playbooks for rapid remediation and downtime reduction.
• Minimize downtime, increase efficiency, and control your cloud with Freshservice Operations Management.
• Plan releases by documenting the build and test plans, set start and end dates to update team members by creating announcements in your Freshservice account.
• Deploy a well-governed change control process that allows for standardization and automation. Integrate Change Control with your service desk and CMDB to minimize risk.
• Isolate problems, link it to existing or past incidents, perform root cause analyses with Freshservice's timeline of events, and minimize disruptions to the business.
• Create on-call schedules for agents to manage critical events. Build out call trees for alerting and sourcing the correct SMEs to remediate critical issues and get your systems up and running.
• Support end-users with powerful chatbots, enhance agent productivity with intelligent suggestions and gain powerful insights with AI-driven analytics. Freshworks AI is easy to deploy and delivers immediate value.
• Easily deploy powerful, extensible workflows that ensure speedy service delivery from everything as simple as password resets to as complex as new hire onboarding. Unify your service delivery into a single, modern platform.
• Extend your knowledge base to assist end users and deflect incidents. Extend the knowledge base beyond IT by integrating 3rd party information and other internal content management systems to create a powerful knowledge base.
• Set multiple SLA policies for different business hours or incident categories. Easily resolve tickets based on priorities, and automate escalation rules to communicate about SLA violations.
• Route incidents intelligently and give your technicians all the tools they need to resolve incidents in a single screen experience. Drive service efficiency with automations and AI.

Help & Support

What integrations does Freshservice support?

Freshservice supports a range of integrations with third-party applications, including G Suite, Office 365, Slack, Jira, Salesforce, and more.

Is Freshservice easy to set up and use?

Yes, Freshservice is designed to be easy to set up and use, with a simple and intuitive interface that requires no technical expertise to navigate.

Can Freshservice be customized to meet my specific needs?

Yes, Freshservice offers a range of customization options, including the ability to create custom fields, workflows, and automations, as well as the ability to customize the user interface.

Does Freshservice offer mobile apps?

Yes, Freshservice offers mobile apps for iOS and Android devices, allowing users to access their IT service desk from anywhere.

What kind of support does Freshservice offer?

Freshservice offers 24/7 support via phone, email, and chat, as well as a comprehensive knowledge base and community forum.

What is Freshservice?

Freshservice is a cloud-based IT service management (ITSM) solution that enables businesses of all sizes to streamline their IT operations. It offers a range of features, including incident management, problem management, change management, release management, asset management, and more.

What are the key features of Freshservice?

The key features of Freshservice include incident management, problem management, change management, release management, asset management, service catalog, knowledge management, reporting and analytics, and more.

What is the pricing for Freshservice?

Sorry, pricing information is excluded from this list of FAQs.

Zendesk

Zendesk is a customer service software and support ticket system that helps organizations provide better customer service. It offers a range of features, including ticketing, self-service options, customer support, and analytics. It is designed to help organizations improve customer satisfaction and reduce customer service costs.

Who Should Use Zendesk?

Zendesk is ideal for organizations of any size that need to provide customer service. It is especially useful for companies that have a large customer base and need to manage customer inquiries efficiently.

Key Benefits and Features

• Ticketing system for managing customer inquiries
• Self-service options for customers to find answers to their questions
• Customer support tools for agents to provide better service
• Analytics to track customer service performance

How Zendesk Compares to Competitors

Zendesk is one of the leading customer service software solutions on the market. It is a comprehensive platform that offers a range of features and tools to help organizations provide better customer service. It is also easy to use and has a range of pricing options to suit different budgets. Compared to its competitors, Zendesk is a cost-effective solution that offers a range of features and tools to help organizations provide better customer service.

Help & Support

What is Zendesk?

Zendesk is a customer service platform that provides support, sales, and customer engagement software for businesses of all sizes.

What features does Zendesk offer?

Zendesk offers a range of features, including ticketing, live chat, knowledge base, customer feedback, and more.

What is Zendesk?

Zendesk is a customer service platform that provides support, sales, and customer engagement software for businesses of all sizes.

How does Zendesk work?

Zendesk is a cloud-based platform that allows businesses to manage customer service, sales, and customer engagement activities in one place. It provides a range of features, including ticketing, live chat, knowledge base, customer feedback, and more.

What features does Zendesk offer?

Zendesk offers a range of features, including ticketing, live chat, knowledge base, customer feedback, and more.

What types of businesses use Zendesk?

Zendesk is used by businesses of all sizes, from small startups to large enterprises.

How does Zendesk work?

Zendesk is a cloud-based platform that allows businesses to manage customer service, sales, and customer engagement activities in one place. It provides a range of features, including ticketing, live chat, knowledge base, customer feedback, and more.

How secure is Zendesk?

Zendesk is committed to providing a secure platform for its customers. It uses industry-standard security measures, including encryption, authentication, and access control.

What types of businesses use Zendesk?

Zendesk is used by businesses of all sizes, from small startups to large enterprises.

Does Zendesk offer a free trial?

Yes, Zendesk offers a free trial for its customers. You can sign up for a free trial here: https://www.zendesk.com/free-trial/

How secure is Zendesk?

Zendesk is committed to providing a secure platform for its customers. It uses industry-standard security measures, including encryption, authentication, and access control.

Does Zendesk offer a free trial?

Yes, Zendesk offers a free trial for its customers. You can sign up for a free trial here: https://www.zendesk.com/free-trial/