Compare GetFeedback and Qualtrics Comparison
GetFeedback The GetFeedback customer experience (CX) platform helps you understand why, so you can take action when it matters most. Find out more Try GetFeedback	Qualtrics Qualtrics is a powerful survey and research platform that enables users to create, distribute, and analyze surveys. Find out more Try Qualtrics
Try GetFeedback	Try Qualtrics

GetFeedback

Get the agility needed to build better experiences across the customer journey.

• Easy to Use: GetFeedback is designed to be easy to use, with a simple drag-and-drop interface and intuitive design.
• Flexible: GetFeedback allows you to customize your surveys to fit your needs, with options for multiple question types, branching logic, and more.
• Integrations: GetFeedback integrates with popular CRM and marketing automation platforms, making it easy to collect and analyze customer feedback.
• Analytics: GetFeedback provides powerful analytics tools to help you understand customer feedback and make data-driven decisions.
• Security: GetFeedback is compliant with industry-standard security protocols, ensuring your data is safe and secure.

Launch in minutes, scale in days Access survey templates for NPS ®, CES, CSAT, Digital and Purchase Experience, and more Make it easy to give feedback anywhere, on any device with mobile-optimized, fully branded surveys Close the loop faster with real-time alerts and automatically push feedback into the tools you already use

Help & Support

Can I customize the look and feel of my surveys?

Yes, GetFeedback offers a range of customization options, including the ability to add your own branding, change the survey layout, and add custom CSS.

How can I distribute my surveys?

GetFeedback offers a range of distribution options, including email, social media, and web links. You can also embed surveys directly into your website or app.

Can I analyze survey results in real-time?

Yes, GetFeedback provides real-time analytics and reporting, allowing you to track survey responses and analyze the data as it comes in.

Is GetFeedback secure?

Yes, GetFeedback is fully compliant with industry-standard security protocols, including SSL encryption and SOC 2 Type II certification.

Does GetFeedback integrate with other tools?

Yes, GetFeedback integrates with a range of other tools, including Salesforce, Marketo, and Slack, to name a few.

What kind of support does GetFeedback offer?

GetFeedback offers a range of support options, including email support, live chat, and a comprehensive knowledge base.

What is GetFeedback?

GetFeedback is a cloud-based survey software designed to help businesses create and conduct surveys to gather feedback from customers and employees.

What types of surveys can I create with GetFeedback?

GetFeedback allows you to create a variety of surveys, including customer satisfaction surveys, employee engagement surveys, market research surveys, and more.

Qualtrics

Qualtrics is a powerful survey and research platform that enables users to create, distribute, and analyze surveys. It provides a comprehensive suite of tools to help organizations collect and analyze data from customers, employees, and other stakeholders.

Qualtrics also offers a range of features to help users create engaging surveys, including customizable templates, drag-and-drop question types, and advanced logic and branching.

Benefits of Qualtrics

• Easy to use: Qualtrics is designed to be user-friendly and intuitive, making it easy for users to create and distribute surveys quickly and efficiently.
• Flexible: Qualtrics offers a range of features and customization options to help users create surveys that meet their specific needs.
• Analytics: Qualtrics provides powerful analytics tools to help users analyze survey data and gain insights into customer and employee behavior.
• Integrations: Qualtrics integrates with a range of third-party applications, making it easy to share data and collaborate with other teams.
• Security: Qualtrics is committed to protecting user data and offers a range of security features to ensure data is kept safe and secure.

Help & Support

What are the benefits of using NPS?

NPS provides a simple, actionable measure of customer loyalty that can be used to track customer satisfaction over time. It can also be used to identify areas of improvement and to measure the impact of changes made to improve customer experience.

How can I use Qualtrics to measure NPS?

Qualtrics provides a comprehensive suite of tools to measure and analyze NPS. Our NPS survey template allows you to quickly and easily create an NPS survey, and our reporting tools provide detailed insights into customer sentiment and loyalty.

What are the best practices for creating an NPS survey?

The best practices for creating an NPS survey include using a simple, straightforward question format, providing clear instructions, and using a consistent scale. Additionally, it is important to ensure that the survey is easy to understand and that the response options are clearly defined.

What is Net Promoter Score (NPS)?

Net Promoter Score (NPS) is a customer loyalty metric that measures customer experience and predicts business growth. It is based on the fundamental perspective that every company’s customers can be divided into three categories: Promoters, Passives, and Detractors.

How is NPS calculated?

NPS is calculated by subtracting the percentage of customers who are Detractors from the percentage of customers who are Promoters. The result is a score ranging from -100 to 100.

What is Net Promoter Score (NPS)?

Net Promoter Score (NPS) is a customer loyalty metric that measures customer experience and predicts business growth. It is based on the fundamental perspective that every company’s customers can be divided into three categories: Promoters, Passives, and Detractors.

How is NPS calculated?

NPS is calculated by subtracting the percentage of customers who are Detractors from the percentage of customers who are Promoters. The result is a score ranging from -100 to 100.

What are the benefits of using NPS?

NPS provides a simple, actionable measure of customer loyalty that can be used to track customer satisfaction over time. It can also be used to identify areas of improvement and to measure the impact of changes made to improve customer experience.

How can I use Qualtrics to measure NPS?

Qualtrics provides a comprehensive suite of tools to measure and analyze NPS. Our NPS survey template allows you to quickly and easily create an NPS survey, and our reporting tools provide detailed insights into customer sentiment and loyalty.

What are the best practices for creating an NPS survey?

The best practices for creating an NPS survey include using a simple, straightforward question format, providing clear instructions, and using a consistent scale. Additionally, it is important to ensure that the survey is easy to understand and that the response options are clearly defined.