Compare GetFeedback and Qualtrics

Comparison

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GetFeedback

The GetFeedback customer experience (CX) platform helps you understand why, so you can take action when it matters most. Find out more

Qualtrics

Qualtrics is a powerful survey and research platform that enables users to create, distribute, and analyze surveys. Find out more
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Why you should consider it
  • Automate Workflows
  • Easy to Use
  • Real-Time Insights
  • Qualtrics NPS surveys have been proven to increase customer loyalty by up to 25%.
  • Qualtrics NPS surveys have been used by over 8,000 companies worldwide.
  • Qualtrics NPS surveys have been used to measure customer satisfaction for over 10 years.
What are the benefits?
  • Beautiful Reports
  • Easy-to-Use
  • Powerful Integrations
  • Real-Time Insights
  • Actionable Results
  • Detailed Insights
  • Easy Setup
  • Real-Time Data
Things to look out for
  • Lacks advanced features
  • Limited customization options
  • No Mobile App
  • Pricing is high
  • Costly
  • Data-Driven
  • Limited Reach
  • Time-Consuming
Who is it for?
  • Account Managers
  • Administrative Managers
  • Branch Managers
  • Brand Managers
  • Managers and Leaders
  • Contact Centre Teams
  • Customer Service Managers
  • Hotel Managers
  • Marketing Agencies
  • Marketing Managers
  • Office Managers
  • Operations Managers
  • Product Managers
  • Property Managers
  • Real Estate Agencies
  • Risk Managers
  • Sales and Marketing Teams
  • Sales Managers
  • Leisure, Travel & Tourism Industry
  • Customer Service Representatives
  • Data Analysts
  • Human Resources Professionals
  • Marketing Professionals
  • Product Managers
  • Small Business Owners
Features

Account Managers

GetFeedback

Get the agility needed to build better experiences across the customer journey.

Help & Support

Can I customize the look and feel of my surveys?
Yes, GetFeedback offers a range of customization options, including the ability to add your own branding, change the survey layout, and add custom CSS.
How can I distribute my surveys?
GetFeedback offers a range of distribution options, including email, social media, and web links. You can also embed surveys directly into your website or app.
Can I analyze survey results in real-time?
Yes, GetFeedback provides real-time analytics and reporting, allowing you to track survey responses and analyze the data as it comes in.
Is GetFeedback secure?
Yes, GetFeedback is fully compliant with industry-standard security protocols, including SSL encryption and SOC 2 Type II certification.
Does GetFeedback integrate with other tools?
Yes, GetFeedback integrates with a range of other tools, including Salesforce, Marketo, and Slack, to name a few.
What kind of support does GetFeedback offer?
GetFeedback offers a range of support options, including email support, live chat, and a comprehensive knowledge base.
What is GetFeedback?
GetFeedback is a cloud-based survey software designed to help businesses create and conduct surveys to gather feedback from customers and employees.
What types of surveys can I create with GetFeedback?
GetFeedback allows you to create a variety of surveys, including customer satisfaction surveys, employee engagement surveys, market research surveys, and more.

Qualtrics

Qualtrics is a powerful survey and research platform that enables users to create, distribute, and analyze surveys. It provides a comprehensive suite of tools to help organizations collect and analyze data from customers, employees, and other stakeholders.

Qualtrics also offers a range of features to help users create engaging surveys, including customizable templates, drag-and-drop question types, and advanced logic and branching.

Benefits of Qualtrics

Help & Support

What are the benefits of using NPS?
NPS provides a simple, actionable measure of customer loyalty that can be used to track customer satisfaction over time. It can also be used to identify areas of improvement and to measure the impact of changes made to improve customer experience.
How can I use Qualtrics to measure NPS?
Qualtrics provides a comprehensive suite of tools to measure and analyze NPS. Our NPS survey template allows you to quickly and easily create an NPS survey, and our reporting tools provide detailed insights into customer sentiment and loyalty.
What are the best practices for creating an NPS survey?
The best practices for creating an NPS survey include using a simple, straightforward question format, providing clear instructions, and using a consistent scale. Additionally, it is important to ensure that the survey is easy to understand and that the response options are clearly defined.
What is Net Promoter Score (NPS)?
Net Promoter Score (NPS) is a customer loyalty metric that measures customer experience and predicts business growth. It is based on the fundamental perspective that every company’s customers can be divided into three categories: Promoters, Passives, and Detractors.
How is NPS calculated?
NPS is calculated by subtracting the percentage of customers who are Detractors from the percentage of customers who are Promoters. The result is a score ranging from -100 to 100.
What is Net Promoter Score (NPS)?
Net Promoter Score (NPS) is a customer loyalty metric that measures customer experience and predicts business growth. It is based on the fundamental perspective that every company’s customers can be divided into three categories: Promoters, Passives, and Detractors.
How is NPS calculated?
NPS is calculated by subtracting the percentage of customers who are Detractors from the percentage of customers who are Promoters. The result is a score ranging from -100 to 100.
What are the benefits of using NPS?
NPS provides a simple, actionable measure of customer loyalty that can be used to track customer satisfaction over time. It can also be used to identify areas of improvement and to measure the impact of changes made to improve customer experience.
How can I use Qualtrics to measure NPS?
Qualtrics provides a comprehensive suite of tools to measure and analyze NPS. Our NPS survey template allows you to quickly and easily create an NPS survey, and our reporting tools provide detailed insights into customer sentiment and loyalty.
What are the best practices for creating an NPS survey?
The best practices for creating an NPS survey include using a simple, straightforward question format, providing clear instructions, and using a consistent scale. Additionally, it is important to ensure that the survey is easy to understand and that the response options are clearly defined.

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