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Compare Help Scout and LiveChat

Comparison

Help Scout

Help Scout's shared inbox, help center, and live chat software gives your team the tools you need to easily manage customer communications. Find out more
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LiveChat

LiveChat is a comprehensive customer service solution that helps businesses provide better customer service and support. It is a cloud-based customer service platform that enables businesses to communicate with customers in real-time via live chat, email, and social media. Find out more
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Why you should consider it
  • Helpscout has a 98% customer satisfaction rating.
  • Helpscout has a 98% customer satisfaction rating.
  • Helpscout has helped over 10,000 businesses improve their customer service.
  • Helpscout has helped over 10,000 businesses improve their customer service.
  • Helpscout has saved customers over $100 million in customer service costs.
  • Helpscout has saved customers over $100 million in customer service costs.
  • LiveChat Inc. has been featured in over 500 publications, including Forbes, The New York Times, and The Wall Street Journal.
  • LiveChat Inc. has helped over 29,000 businesses increase their sales by an average of 30%.
  • LiveChat Inc. has over 3 million users worldwide.
What are the benefits?
  • Easy Setup
  • Great Support
  • Powerful Tools
  • User Friendly
  • Customizable Interface
  • Easy Setup
  • Integration Options
  • Real-Time Support
Things to look out for
  • Costs
  • Integrations
  • Security
  • Support
  • Costs
  • Integrations
  • Security
  • Support
Who is it for?
  • Agencies
  • Bloggers
  • Developers
  • eCommerce Stores
  • Freelancers
  • Marketers
  • Small Business Owners
  • Startups
  • Bloggers
  • Customer Service Representatives
  • Freelancers
  • Marketing Professionals
  • Small Business Owners
  • Startup Founders
Features

Agencies

Help Scout

Help Scout is a comprehensive customer service platform that helps businesses provide better customer service. It is designed to help businesses manage customer conversations, automate customer service processes, and provide better customer service experiences.

Help Scout is ideal for businesses of all sizes, from small businesses to large enterprises.

Key Benefits and Features

Help Scout offers a range of features and benefits to help businesses provide better customer service. These include:

How Help Scout Compares to Competitors

Help Scout is a comprehensive customer service platform that offers a range of features and benefits. It is designed to help businesses manage customer conversations, automate customer service processes, and provide better customer service experiences.

Help Scout is competitively priced and offers a range of features and benefits that are comparable to other customer service platforms.

Help & Support

What is Help Scout?
Help Scout is a customer service software and help desk platform that helps you provide great customer service and support.
What features does Help Scout offer?
Help Scout offers a range of features, including shared inboxes, customer profiles, automated workflows, and more.
How does Help Scout help my team?
Help Scout helps your team provide better customer service and support by streamlining communication, automating workflows, and providing customer insights.
How secure is Help Scout?
Help Scout is built with security in mind. All data is encrypted in transit and at rest, and we use industry-standard security protocols to protect your data.
Does Help Scout integrate with other tools?
Yes, Help Scout integrates with a range of tools, including Salesforce, Zendesk, Slack, and more.
Does Help Scout offer a mobile app?
Yes, Help Scout offers a mobile app for iOS and Android devices.

LiveChat

LiveChat is a comprehensive customer service solution that helps businesses provide better customer service and support. It is a cloud-based customer service platform that enables businesses to communicate with customers in real-time via live chat, email, and social media.

LiveChat also provides a range of features such as automated chatbots, customer feedback surveys, and analytics. LiveChat is suitable for businesses of all sizes, from small businesses to large enterprises.

Key Benefits and Features

How Does LiveChat Compare to Its Competitors?

LiveChat is one of the leading customer service solutions on the market. It offers a comprehensive set of features and is suitable for businesses of all sizes. It is also more affordable than many of its competitors, making it a great choice for businesses on a budget.

LiveChat also offers a range of integrations with other customer service tools, making it easy to integrate with existing systems.

Help & Support

What is LiveChat?
LiveChat is a customer service software that helps businesses provide customer support and increase sales.
What features does LiveChat offer?
LiveChat offers a range of features, including live chat, ticketing, automation, reporting, and more.
How does LiveChat work?
LiveChat works by allowing customers to chat with customer service agents in real-time. Agents can respond to customer inquiries, provide support, and close sales.
What platforms does LiveChat support?
LiveChat supports a range of platforms, including web, mobile, and desktop.
Does LiveChat offer a free trial?
Yes, LiveChat offers a 14-day free trial with no credit card required.
Does LiveChat offer integrations?
Yes, LiveChat offers a range of integrations with popular third-party services, such as Salesforce, Zendesk, and more.
Does LiveChat offer customer support?
Yes, LiveChat offers 24/7 customer support via live chat, email, and phone.
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