Compare Help Scout and WHALE

Comparison

Help Scout

Help Scout's shared inbox, help center, and live chat software gives your team the tools you need to easily manage customer communications. Find out more

WHALE

Build a central source of truth for all your processes, SOPs, and best practices — so you can onboard, train, and get everyone on the same page with Whale. Find out more

Why you should consider it
Helpscout has a 98% customer satisfaction rating. Helpscout has a 98% customer satisfaction rating. Helpscout has helped over 10,000 businesses improve their customer service. Helpscout has helped over 10,000 businesses improve their customer service. Helpscout has saved customers over $100 million in customer service costs. Helpscout has saved customers over $100 million in customer service costs.
What are the benefits?
Easy Setup Great Support Powerful Tools User Friendly
Things to look out for
Costs Integrations Security Support
Who is it for?
Agencies Bloggers Developers eCommerce Stores Freelancers Marketers Small Business Owners Startups	Account Managers Brand Managers Managers and Leaders Contact Centre Teams Customer Service Managers Marketing Agencies Office Managers Operations Managers Sales and Marketing Teams Sales Managers Small Business Owners
Features

Help Scout

Help Scout is a comprehensive customer service platform that helps businesses provide better customer service. It is designed to help businesses manage customer conversations, automate customer service processes, and provide better customer service experiences.

Help Scout is ideal for businesses of all sizes, from small businesses to large enterprises.

Key Benefits and Features

Help Scout offers a range of features and benefits to help businesses provide better customer service. These include:

A unified inbox for managing customer conversations
Automation tools to streamline customer service processes
Integrations with popular customer service tools
Analytics and reporting tools to track customer service performance
A knowledge base to store customer service information

How Help Scout Compares to Competitors

Help Scout is a comprehensive customer service platform that offers a range of features and benefits. It is designed to help businesses manage customer conversations, automate customer service processes, and provide better customer service experiences.

Help Scout is competitively priced and offers a range of features and benefits that are comparable to other customer service platforms.

Help & Support

What is Help Scout?: Help Scout is a customer service software and help desk platform that helps you provide great customer service and support.
What features does Help Scout offer?: Help Scout offers a range of features, including shared inboxes, customer profiles, automated workflows, and more.
How does Help Scout help my team?: Help Scout helps your team provide better customer service and support by streamlining communication, automating workflows, and providing customer insights.
How secure is Help Scout?: Help Scout is built with security in mind. All data is encrypted in transit and at rest, and we use industry-standard security protocols to protect your data.
Does Help Scout integrate with other tools?: Yes, Help Scout integrates with a range of tools, including Salesforce, Zendesk, Slack, and more.
Does Help Scout offer a mobile app?: Yes, Help Scout offers a mobile app for iOS and Android devices.

WHALE

Cut employee onboarding time in half Streamline and automate your new hire onboarding and training. With Whale, knowledge finds the right person at the right time.
Out of your head and into a single source of truth Centralize your processes, procedures and more across the organization within Whale so employees always have a single reference point for the answers they need.
Reinforce content in your ERP, CRM, Email and more Surface your processes, best practices, and tool training in the apps your team already uses with the Whale Web Extension.
Start from a template - Modify however you want Creating documentation shouldn’t be hard! 75+ templates and a powerful editor make it easy to get knowledge out of your experts’ heads and into a simple and visually attractive hub.