Compare Freshdesk and HubSpot Comparison
Freshdesk Explore why Freshdesk Omnichannel Suite is the most complete support solution with the fastest time-to-value. Find out more Try Freshdesk	HubSpot HubSpot’s free CRM powers your customer support, sales, and marketing with easy-to-use features like live chat, meeting scheduling, and email tracking. Find out more Try HubSpot
Try Freshdesk	Try HubSpot

Freshdesk

Meet your expanding customer support needs by integrating flexibly with rich APIs and pre-delivered integrations across 1,000+ Marketplace apps.

Accelerate customer experience innovation

• Route service teams efficiently based on availability, proximity and skillset. Offer customers real-time updates via conversational bots and simplified appointment scheduling.
• Now more than ever, field teams need to serve customers safely and effectively while working remotely. Offer field service that remote agents can trust to easily resolve issues while on the road.
• Prompt agents with a 360-degree customer view and guided resolutions to improve call productivity. Take advantage of powerful routing engines that dramatically reduce call wait times and achieve smarter escalations.
• Have more effective phone conversations and connect customers to the right expert, from the beginning.
• Help customers find answers fast. Launch AI-powered chatbots to easily guide customers in solving their questions.
• Impress customers with availability in their channel of choice, and seamless transitions at any point in their journey. Integrate a blend of conversational experiences including live-chat, web, mobile and contact center support.
• Save time and reduce repetitive tasks. Help agents rapidly resolve customer inquiries with workforce automation and knowledge from one, unified platform.
• Provide the best, most intuitive support across all channels. Proactively understand customer needs to serve excellence, the first time.
• Achieve speed in delivering remarkable customer service. Freshdesk customers realize service productivity gains in under 3 months, and innovate faster with the NEO platform.
• Give agents more context and automation to proactively understand customer needs and offer the next-best-action.
• Simplify every experience and put customers back in control by offering the support they expect, in their channel of choice.
• Reimagine more meaningful conversations and turn service agents into customer champions. Launch customer and employee delight in under 3 months!
• Explore why Freshdesk Omnichannel Suite is the most complete support solution with the fastest time-to-value.

Engage in more meaningful conversations every day, across every channel, with every customer.
Delight your customers with effortless customer service.

Leverage a flexible, end-to-end, AI-powered enterprise platform to unify customer experiences.

Help & Support

What integrations does Freshdesk support?

Freshdesk supports integrations with popular business tools like CRM, marketing automation, project management, and e-commerce software, among others.

What security measures does Freshdesk have?

Freshdesk has several security measures in place like SSL encryption, 2-factor authentication, IP restrictions, audit logs, and compliance with data privacy regulations like GDPR and HIPAA.

What support options are available for Freshdesk users?

Freshdesk provides support through email, phone, chat, and a knowledge base with articles, videos, and community forums.

What is Freshdesk?

Freshdesk is a cloud-based customer support software that streamlines customer conversations across multiple channels like email, phone, chat, and social media.

What are the key features of Freshdesk?

The key features of Freshdesk include ticket management, team collaboration, automation, self-service, reporting and analytics, integrations, and security.

What is the pricing for Freshdesk?

Sorry, I am not able to answer this question as per the instructions provided.

What types of businesses can use Freshdesk?

Freshdesk is suitable for businesses of all sizes and industries that need a customer support software to manage customer conversations and support operations.

What channels can Freshdesk support?

Freshdesk can support customer conversations across multiple channels like email, phone, chat, social media, and web.

HubSpot

HubSpot CRM is a comprehensive customer relationship management (CRM) platform designed to help businesses of all sizes manage their customer relationships. It offers a range of features and benefits that make it an ideal choice for businesses looking to streamline their customer relationship management processes.

Who Should Use HubSpot CRM?

HubSpot CRM is designed for businesses of all sizes, from small businesses to large enterprises. It is particularly well-suited for businesses that are looking to streamline their customer relationship management processes and gain insights into their customer relationships.

Key Benefits and Features

• Real-time insights into customer relationships
• Automated workflows to streamline customer relationship management processes
• Integrations with other business tools
• Data-driven insights to help businesses make better decisions
• A comprehensive customer database

How Does HubSpot CRM Compare to Its Competitors?

HubSpot CRM is a comprehensive CRM platform that offers a range of features and benefits that make it an ideal choice for businesses looking to streamline their customer relationship management processes. It is competitively priced and offers a range of integrations with other business tools. It is also easy to use and offers real-time insights into customer relationships.

HubSpot’s CRM platform has all the tools and integrations you need for marketing, sales, content management, and customer service. Each product in the platform is powerful alone, but the real magic happens when you use them together.

Start growing today with HubSpot’s free tools. Get access to all of HubSpot's free CRM, marketing, sales, and customer service tools.

Plan, create, and launch your marketing projects – all within HubSpot’s software. Projects is one place for all your tasks, files, and communication. It integrates with the rest of your HubSpot Marketing tools so you can easily manage your projects with the same software you use to execute them. No third-party tools or log-ins required.
All your marketing tools and data — all under one roof. With Marketing Hub, all your marketing tools and data are on one easy-to-use, powerful platform. You’ll save valuable time and get all the context you need to provide a personalized experience that attracts and converts the right customers at scale.
Yes, it’s possible to love your sales CRM. Sales Hub eliminates friction by bringing all your tools and data together on one easy-to-use, powerful CRM platform your whole team will love. Now you’re freed up to focus on what really matters: your customers.
Your customers expect better service. Service Hub connects all your customer service data and channels on one CRM platform, so you can easily support, retain, and grow your customer base. The result? Better customer service management, and delighted customers at every stage of the journey.
To grow better, you need to run better. Whether you’re part of a central RevOps team or run Ops for a single department, Operations Hub gives you a unified toolset that connects apps, cleans and curates customer data, and automates business processes under one central CRM platform. The result? An efficient, aligned, and adaptable business that delivers a friction-free customer experience.
Build a website with ease. The content management system you need to easily create and personalize website pages for every visitor — optimized for conversion across every device. Rely on developers as much or as little as you'd like.

Help & Support

What is HubSpot CRM?

HubSpot CRM is a free customer relationship management (CRM) platform that helps you organize, track, and grow your business. It's designed to help you get more done in less time, so you can focus on what matters most: your customers.

What features does HubSpot CRM offer?

HubSpot CRM offers a range of features to help you manage your customer relationships, including contact management, deal tracking, email integration, and more.

How do I get started with HubSpot CRM?

Getting started with HubSpot CRM is easy. Just sign up for a free account and you'll be able to start using the platform right away.

Is HubSpot CRM free?

Yes, HubSpot CRM is free to use. You can sign up for a free account and start using the platform right away.

Does HubSpot CRM integrate with other tools?

Yes, HubSpot CRM integrates with a range of other tools, including email marketing, sales automation, and more.

Does HubSpot CRM offer customer support?

Yes, HubSpot CRM offers customer support via email, phone, and live chat. You can also find helpful resources in the HubSpot CRM Knowledge Base.